WARRANTY
- Return Policy
- Warranty Notice for Smartphone
- Warranty Notice for Eco-Product
- Warranty Notice for Xiaomi TV
RETURN POLICY
OVERALL RETURN GUIDELINES
These are Xiaomi’s (“Xiaomi”, “we” or “our”) Overall Return Guidelines applicable only to products purchased by you directly from MI.COM. If you purchased products through offline channels, please contact the final vendor who sold the products to you. All returns must meet the overall guidelines in order for the individual return policy to apply.
● All product returns require a RMA service order number. You may obtain a service number by contacting Xiaomi Customer Contact Center through online chat or 0800 021 1888 (Monday to Friday from 09:00 am to 18:00 pm (London Time). And you can also send email to service.uk@support.mi.com
● If you return devices in which you've saved personal and/or confidential information, you must back up and erase this information completely before sending the product back to us. For Xiaomi phones, you also need to log out of your Xiaomi account on the phone before returning.
● Purchase of devices (i.e. Mi Robot Vacuum), please keep the original package for at least thirty (30) days within the return policy period in case any return or replacement request.
Products that are received by Xiaomi in any of the following conditions are not eligible for return and will be rejected:
● Any product not purchased from MI.COM
● Any product with missing, damaged, altered, or otherwise unreadable IMEI or serial number label, manufacturer model or part number label.
● Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
● Any product that exhibits physical damage.
● Any product which appears tampered, customized, or altered in any way.
● Any consumable product that already opened, such as towels, pillow, toothbrush, mask.
STANDARD RETURN POLICY
● For the products of proper quality: return for refund within fourteen (14) calendar days from the invoice or delivery date, which is later. (MI.COM Enterprise order’s products are not applicable to return.)
● or the products with manufacturing problems: return for refund or replacement within thirty (30) calendar days from the invoice or delivery date, which is later. (MI.COM Enterprise order’s products are applicable to manufactural defects replacement.)
● We will offer you the option to return the product via a pre-paid carrier option. A jiffy bag/label can be obtained after you submit your return/replacement request to obtain the service number through: website via the order center, Xiaomi Support (https://www.mi.com/uk/support); or Xiaomi Customer Contact Center. You need to follow the mail instruction to pack the device and drop off to the nearest post office to deliver it to Authorized Service Center. The proof of purchase shall be deliver to Authorized Service Center along with device. Please be noted you need to deliver the product as soon as possible, or your return request number will be invalid.
● Return costs are free for refund and replacement returns of the same item within the return policy period, only provided the product are defective due to manufacturer reason.
SHIPPING COSTS FOR RETURNS
Xiaomi will bear the shipping costs in case of return/shipment of a defect covered by the warranty or in case of return within the first fourteen (14) days following the initial purchase. Declarations must comply with XIAOMI's declaration requirements. A pre-paid return label can be obtained after successful creation of a return order by the XIAOMI service centre.
• Please follow the instructions in the confirmation of the return decision.
• Please keep the packaging of larger products (such as scooters, projectors) in order to have the appropriate packaging in case of return/shipment.
FURTHER INFORMATION ON RETURN
BUNDLE OFFERS
Products sold as part of a bundle cannot be returned individually for a refund. In order to receive a refund, all products in the bundle must be returned within the applicable XIAOMI return period. If any products in the Bundle are defective, a replacement may be requested within the applicable XIAOMI withdrawal period.
PROMOTIONAL ITEMS AND GIFTS
As part of its offers, XIAOMI may provide free promotional items with its products. If you wish to obtain a refund for a product purchased together with its promotional items, all items must be returned. Otherwise, the return may be refused for a refund. To receive a replacement for a purchased item that included promotional items, the defective item must be returned. XIAOMI may also offer gifts to valued customers for their continued support or on special occasions. These gifts are not part of a purchase and therefore do not need to be returned.
PRODUCT NO LONGER IN STOCK
If a product is no longer in stock, XIAOMI will refund you. This covers replacement request.
HOW TO RETURN A XIAOMI DEVICE
This tutorial will guide you through the process of how to return a Xiaomi device on MI.COM.
● Firstly, you can submit your return/replacement request to obtain the service number through: website via the order center, Xiaomi Support (https://www.mi.com/uk/support); or Xiaomi Customer Contact Center.
● Next, shipping label will be emailed to you within 2 working days, please check in your spam box if you didn't receive in your inbox.
● The Xiaomi Authorized Service Center will dispatch the jiffy bag to you within 3 to 5 working days. Please backup data, erase all personal data with the device.
● Then pack the device, attach together with the proof of purchase and drop off in the nearest post office to deliver it to Xiaomi Authorized Service Center. To avoid the cancellation of your service order, please send back the device within 15 days after receiving the shipping label.
● You may use the waybill number to track shipping status.
● Then Xiaomi Authorized Service Center will process your return request after receiving the product.
NO RETURN POSSIBLE
If you cannot create a return request, it may be for one of the following reasons.
THE TIME LIMIT FOR RETURNING THE ITEM HAS EXPIRED
The withdrawal period for your product has expired. If the withdrawal period for your product has expired, you can no longer return it to XIAOMI. However, you can still exercise your rights under the legal warranty and/or a XIAOMI commercial warranty that you may hold in order to obtain the repair or replacement of the product. See the "Warranty Terms" page for more information on available warranties.
NO REFUNDS OR REPLACEMENT OF THE PRODUCT IS POSSIBLE
There is no refund or replacement possible.
See the product page in the "Warranty and Returns" section for more information on the product return policy. Note however that even if a product cannot be returned to XIAOMI, you can still benefit from a XIAOMI warranty for repair. See the "Warranty conditions" page for more information on the warranty scope and warranty options.
OTHER
If a product is covered by the return policy and must be returned within the time period indicated on the product page, but still cannot be returned, please contact us.
XIAOMI - CONTACT INFORMATION
You can reach our customer service as follows:
You can contact the XIAOMI customer centre on 0800 021 1888 (Monday to Friday from 9:00 am to 18:00 pm).
You can use our online chat (Monday to Friday from 9:00 am to 18:00 pm) contact us by e-mail at the following address: service.uk@support.mi.com .
XIAOMI WARRANTY NOTICE FOR SMARTPHONE
THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER RIGHTS CONVEYED BY LAWS OF YOUR COUNTRY, PROVINCE OR STATE. INDEED, IN SOME COUNTRIES, PROVINCES OR STATES, CONSUMER LAW MAY IMPOSE A MINIMUM WARRANTY PERIOD. OTHER THAN AS PERMITTED BY LAW, XIAOMI DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
This contractual Warranty applies only to the hardware components of Xiaomi Product (hereafter “Product”) as originally supplied and does not apply to any software or other equipment that are owned by Xiaomi or third parties for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply.
1. LIMITED PRODUCT WARRANTY
Xiaomi warrants the original purchaser that your Xiaomi Product shall be free from defects in materials and workmanship under normal use during the warranty period. Except otherwise provided by applicable law, the warranty lasts and is provided for 2 years. Notwithstanding the foregoing clause, Xiaomi does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law.
Xiaomi does not warrant the operation of the Product will be uninterrupted or error-free.
2. REMEDIES
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the Product at no charge, use new or refurbished replacement parts, (2) replace the Product with a new or refurbished product, or (3) refund the Product, excluding potential shipping costs.
In the event of a defect, to the fullest extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
3. HOW TO OBTAIN WARRANTY SERVICE
In accordance with applicable law, Xiaomi may require the customer to present proof of purchase details and warranty card with IMEI of the Product. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Xiaomi will not be responsible for any such damage or loss.
4. EXCLUSIONS AND LIMITATIONS
Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi, that can be identified by the "Xiaomi" or “Mi” trademark, trade name, or logo affixed to it.
The Limited Warranty does not apply to any: (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse, or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi or (i) failure to follow instructions relating to the Product's usage.
Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase.
Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.
The present warranties do not apply in Hong Kong and Taiwan.
5. IMPLIED WARRANTIES
Except prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
6. LIMITATION OF DAMAGES
Except prohibited by applicable law, Xiaomi shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Xiaomi has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
7. EU WARRANTY SERVICE
In accordance with EU legislation, Xiaomi offers a warranty service between countries where Xiaomi officially sells its Products. If you have purchased your Product in Spain, France, Italy or Portugal, you can apply for warranty service in any of these countries.
8. CONTACT INFORMATION
You may obtain a service number by the following ways:
First, contacting Xiaomi Customer Contact Center through 0800 021 1888 (Monday to Friday from 09:00 am to 18:00 pm (London Time)
Second, you can also chat online to get service (Monday to Friday from 09:00 am to 18:00 pm (London Time)
Third, you can send mails to Xiaomi service mailbox as service.uk@support.mi.com
WARRANTY NOTICE FOR ECO-PRODUCT
THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER RIGHTS CONVEYED BY LAWS OF YOUR COUNTRY, PROVINCE OR STATE. INDEED, IN SOME COUNTRIES, PROVINCES OR STATES, CONSUMER LAW MAY IMPOSE A MINIMUM WARRANTY PERIOD. OTHER THAN AS PERMITTED BY LAW, XIAOMI DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
1. LIMITED PRODUCT WARRANTY
XIAOMI warrants that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period.
Product | Warranty period | Scope of Warranty | Warranty service |
|---|---|---|---|
Mi Power Bank | 2 years | Labor and parts | Mail in |
Mi Smart Scale | 2 years | Labor and parts | Mail in |
Mi Body Fat Scale | 2 years | Labor and parts | Mail in |
Xiaomi Band | 2 years | Labor and parts | Mail in |
Amazfit PACE | 2 years | Labor and parts | Mail in |
Amazfit Bip | 2 years | Labor and parts | Mail in |
Mi Car USB Charger | 2 years | Labor and parts | Mail in |
Mi Router | 2 years | Labor and parts | Mail in |
Headphone | 2 years | Labor and parts | Mail in |
Bluetooth Earphones | 2 years | Labor and parts | Mail in |
Bluetooth Speaker | 2 years | Labor and parts | Mail in |
Mi Pocket Speaker | 2 years | Labor and parts | Mail in |
Mi Backpack | 15 days | Labor and parts | Mail in |
Mi Selfie Stick | 2 years | Labor and parts | Mail in |
Mi Box | 2 years | Labor and parts | Mail in |
Mi Smart Kettle | 2 years | Labor and parts | Mail in |
Mi Electric Kettle | 2 years | Labor and parts | Mail in |
Mi Bedside Lamp | 2 years | Labor and parts | Mail in |
Mi LED Desk Lamp | 2 years | Labor and parts | Mail in |
Mi Motion-Activated Night Light | 2 years | Labor and parts | Mail in |
Mi Portable Mouse | 2 years | Labor and parts | Mail in |
Mi Wireless Mouse | 2 years | Labor and parts | Mail in |
Scooter | 2 years | Labor and parts | Mail in |
Camera | 2 years | Labor and parts | Mail in |
Mi Robot Vacuum | 2 years | Labor and parts | Mail in |
Mi Rollerball Pen | 15 days | Labor and parts | Mail in |
Electric Toothbrush | 2 years | Labor and parts | Mail in |
Electric Toothbrush head | 15 days | Labor and parts | Mail in |
Mi Robot Builder | 2 years | Labor and parts | Mail in |
Mi Power Strip | 2 years | Labor and parts | Mail in |
Laptop | 2 years | Labor and parts | Mail in |
Keyboard | 2 years | Labor and parts | Mail in |
Smart pen | 2 years | Labor and parts | Mail in |
The duration and conditions related to the legal warranties are provided by respective local laws.
Xiaomi warrants to the original purchaser that its Xiaomi Product will be free from defects in materials and workmanship under normal use in the period mentioned above.
Xiaomi does not guarantee that the operation of the Product will be uninterrupted or error free.
Xiaomi is not liable for damages arising from non-compliance with the instructions related to the use of the Product.
2. REMEDIES
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the product at no charge, (2) replace the product, or (3) refund the Product, excluding potential shipping costs.
3. HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you must deliver the Product, in its original packaging or similar packaging providing an equal degree of Product protection, to the address specified by Xiaomi. Except to the extent prohibited by applicable law, Xiaomi may require you to present proofs or proof of purchase and / or comply with registration requirements before receiving warranty service.
4. EXCLUSIONS AND LIMITATIONS
Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi and identifiable by the trademarks, trade name or "Xiaomi" or "Mi" logo.
The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi.
It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that the data, software or other materials in the equipment will be lost or reformatted during the service process, Xiaomi is not responsible for such damage or loss.
No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase.
Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.
The present warranties do not apply in Hong Kong and Taiwan.
5. IMPLIED WARRANTIES
Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) will have a limited duration up to a maximum duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation will not be applied in these cases.
6. DAMAGE LIMITATION
Except to the extent prohibited by applicable law, Xiaomi shall not be liable for any damages caused by accidents, indirect, special or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Xiaomi has been informed of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, or consequential damages, so the above limitation or exclusion may not apply to you.
7. EXPLANATIONS FOR OUT-OF-WARRANTY REPAIRS
1. The indicative estimated prices stated are in GBP and inclusive of local taxes and VAT (https://www.mi.com/uk/support/spare-parts-price/).
2. The prices listed in this page are purely Xiaomi's indicative estimates, they may be Different from the repairs quotation for your device offered by the Xiaomi Authorized Service Center, because Xiaomi is not allowed to influence the prices that Xiaomi Authorized Service Centers may offer in the context of their independent relationship with you.
3. The above prices are provided in compliance with applicable transparency requirements. If they did not include the estimated price of all spare parts, please consult the Xiaomi Authorized Service Center for spare parts prices that are not listed above.
4. After inspecting the device, Xiaomi Authorized Service Center will decide and inform the customers of the total by email (for mail-in repair). The total costs will include labor expenses, spare parts prices and round trip (2-way) shipping costs (if it's a mail-in repair).
If the quotation and the relevant terms of services are accepted by the customers, the repair process will begin and the quotation will be legally binding.
5. In case the device has been sent to Xiaomi Authorized Service Center, and the quotation has been rejected by the customers, the inspection fee and the round trip (2-way) shipping costs (if it's a mail-in repair), decided by the Xiaomi Authorized Service Center and communicated previously under the previous point, will still need to be paid by the customers, after which the customers can get the device back or the device will be sent back to them (for mail-in repair).
6. The estimated prices mentioned above may be renewed according to the actual market situations.
7. In order to save your time, before you head to Xiaomi Authorized Service Center, it is recommended to call the service center first to confirm the availability of spare parts.
Customer satisfaction is our top priority at Xiaomi, therefore Xiaomi also provides the customer with another alternative in case of the high repair cost. If the device is within the legal or commercial by time but the result of the defect is not covered by the legal or commercial warranty and the total of the out of warranty quotation is equal to or exceeds 85% of the retail sales price of the respective product, Xiaomi will return it to the customer unrepaired (one leg of logistics fee will apply). Xiaomi would like to offer the customer the opportunity to continue to use Xiaomi products by offering a special bonus/discount for buying a new Xiaomi product online. Please contact Xiaomi directly at service.uk@xiaomi.com to receive a special offer or further information.
Thank you for your understanding and support！
8. XIAOMI CONTACTS
You may obtain a service number by the following ways:
First, contacting Xiaomi Customer Contact Center through 0800 021 1888 (Monday to Friday from 09:00 am to 18:00 pm (London Time)
Second, you can also chat online to get service (Monday to Friday from 09:00 am to 18:00 pm (London Time)
Third, you can send mails to Xiaomi service mailbox as service.uk@support.mi.com
WARRANTY NOTICE FOR XIAOMI TV
THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER RIGHTS CONVEYED BY LAWS OF YOUR COUNTRY, PROVINCE OR STATE. INDEED, IN SOME COUNTRIES, PROVINCES OR STATES, CONSUMER LAW MAY IMPOSE A MINIMUM WARRANTY PERIOD. OTHER THAN AS PERMITTED BY LAW, XIAOMI DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
1.LIMITED PRODUCT WARRANTY
XIAOMI warrants in addition to your statutory rights, that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period.
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The duration and conditions related to the legal warranties are provided by respective local laws.
Xiaomi warrants to the original purchaser that its Xiaomi Product will be free from defects in materials and workmanship under normal use in the period mentioned above.
Xiaomi does not guarantee that the operation of the Product will be uninterrupted or error free at all time.
Xiaomi is not liable for damages arising from non-compliance with the instructions related to the use of the Product or from negligent use.
2. REMEDIES
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the product at no charge, (2) replace the product, or (3) refund the Product, excluding potential shipping costs.
3. HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you must deliver the Product, in its original packaging or similar packaging providing an equal degree of Product protection, to the address specified by Xiaomi. Except to the extent prohibited by applicable law, Xiaomi may require you to present proofs or proof of purchase and / or comply with registration requirements before receiving warranty service.
4. EXCLUSIONS AND LIMITATIONS
Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi and identifiable by the trademarks, trade name or "Xiaomi" or "Mi" logo.
The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi.
It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that the data, software or other materials in the equipment will be lost or reformatted during the service process, Xiaomi is not responsible for such damage or loss.
No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase.
Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.
The present warranties do not apply in Hong Kong and Taiwan.
5. IMPLIED WARRANTIES
Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) will have a limited duration up to a maximum duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation will not be applied in these cases.
6. DAMAGE LIMITATION
Except to the extent prohibited by applicable law, Xiaomi shall not be liable for any damages caused by accidents, indirect, special or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Xiaomi has been informed of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, or consequential damages, so the above limitation or exclusion may not apply to you.
7. XIAOMI CONTACTS
You may obtain a service number by the following ways:
First, contacting Xiaomi Customer Contact Center through 0800 021 1888 (Monday to Friday from 09:00 am to 18:00 pm (London Time)
Second, you can also chat online to get service (Monday to Friday from 09:00 am to 18:00 pm (London Time)
Third, you can send mails to Xiaomi service mailbox as service.uk@support.mi.com