The Xiaomi Trade-In UK program allows you to exchange your old phone, tablet, or pad for instant value. Simply search for your device model, answer the condition questions, and view your estimated trade-in value.

Once you accept the offer, send your device using our free shipping label. After Recommerce verifies and rates it, you’ll receive the payment via bank transfer within 48 hours.

To start, search for your smartphone, tablet, or other eligible device in the search bar. Then, answer a few short questions about its condition and enter your IMEI or serial number. Once your submission is complete, you’ll receive a confirmation email containing detailed packing instructions and a free prepaid shipping label from Recommerce. Follow these steps to send your device safely — the process is quick and fully guided.

After you trade in your device, Recommerce inspects and professionally refurbishes it for resale or reuse. Many refurbished phones are given a second life, helping people in developing regions access affordable communication. If your device cannot be refurbished, it will be responsibly recycled to recover valuable materials — reducing e-waste and supporting Xiaomi’s sustainability efforts.

Currently, the Xiaomi Trade-In program is available only in the UK, Germany, Italy, France, Spain, the Netherlands, and Poland. If you are located outside these regions, please stay tuned — Xiaomi is continuously expanding the program to more countries across Europe.

Simply enter your device model or IMEI in the Xiaomi Trade-In search bar. You’ll be guided through a few short questions about its condition — such as screen quality, battery health, and performance — and your estimated trade-in value will appear instantly on screen.

Your device value depends on several factors, including the model, storage size, overall condition, and current market demand. Recommerce uses a professional grading system to determine a fair price for every device — ensuring transparency and accuracy throughout the process.

Usually, proof of purchase isn’t required. However, if there’s uncertainty about the ownership or origin of the device, Recommerce may request a copy of your receipt or other evidence. This verification step helps protect customers and ensures all traded devices are legitimate.

Once your device has been shipped, cancellation isn’t possible unless there’s a disagreement regarding its valuation. If Recommerce revises your offer and you decline it, your device will be returned to you free of charge.

Most smartphones and tablets, including those that no longer power on, are eligible. If your device doesn’t appear in the Xiaomi Trade-In search results, it may not be supported at the moment.

You can contact customer support to check if your model can be added in the future.

Yes. Recommerce accepts devices in any condition — from fully functional to physically damaged. When submitting your trade-in, simply answer the grading questions honestly (e.g. cracked screen, water damage, battery issues). You’ll receive an adjusted valuation based on your device’s actual state.

In case your evaluation of the devices, including the preliminary trade-in price you offered, corresponds to or is lower than Recommerce's evaluation of the devices, Recommerce will accept your purchase offer and the sales contract between you and Recommerce is deemed concluded. Recommerce will inform you of the acceptance by e-mail. In case your evaluation is higher than the actual value of devices as evaluated by Recommerce, Recommerce will contact you via e-mail, inform you of the reasons why the actual value of these devices is lower than as per your evaluation, and Recommerce will make you a trade-in offer for a new price that corresponds to the actual value of the device as evaluated. You have 7 days to accept the new purchase offer. If you accept the purchase offer, the contract between you and Recommerce is deemed concluded. If you decline the new purchase offer, Recommerce will send the devices back to you and the cost will be borne by you. If there is no response within 7 days confirming your acceptance or rejection, Recommerce will assume that you have accepted the offer.

Working:

• Fully intact, without any physical damage and a working device with battery

Faulty:

• Physical damage

• Missing parts (SIM-tray, stylus etc)

• Faulty buttons

• Faulty camera, keyboard, speaker, microphone etc

Faulty LCD:

• Faulty display/LCD

• Faulty touchscreen

• Burned-in screen (check on white background!)

• Dead pixels

• LCD is not fully covered with glass

Unrepairable:

• Faulty motherboard (PCB), heavy physical damage (for example the device is broken in half)

No power:

• Not turning on

• Does not start completely (does not boot up, freezes when turning on)

• Heavily damaged (missing LCD, built-in battery is swollen)

• Device turns on only if connected to the charger

• Device has traces of corrosion on the frame, in the headphone jack, in the charging port and in the SIM slot, which can referto liquid damageLocked:

• iCloud Activation Lock

• CheckMend blocked (http://www.checkmend.com/uk/) / Blacklisted by operator

You can find your device model under Settings → About phone / About tablet. On older devices, the model may also appear on a label beneath the battery. Alternatively, it’s often printed on the device box or can be detected automatically when entering the IMEI number on the Xiaomi Trade-In page.

We only need the mobile device and battery. Please remove SIM and memory cards. If you do not need chargers or any other accessories, then you can send them with the device, but no extra money will be paid for them.

Devices must be sent to us within 14 days as of the date you register your trade-in offer online. In case you send your devices to us after 14 days as of the date you register your trade-in offer online, we have a right to re-evaluate the trade-in price of the devices as per clause 7 of the T&C.

Please do not include accessories (batteries, chargers and other fittings of Products) in your shipment of the devices to us. If we have to send the device back to you according to article 11 of the T&C the accessories shall not be returned to you.

For more information, please refer to Trade-in T&C : GENERAL TERMS AND CONDITIONS OF Trade-in Service

Currently, each trade-in order can include one device. However, you can create multiple trade-in orders if you wish to exchange more than one phone, tablet, or pad.

A cracked screen is classified as faulty. If the LCD or touch display beneath the glass is also damaged, your device will be rated as faulty LCD. You can still trade it in, but the valuation will be adjusted accordingly.

Yes. We recommend charging your device before sending it, but even if the battery is flat, it’s still eligible for trade-in. Recommerce will check whether the battery holds charge and adjust your quote based on the actual performance.

The IMEI (International Mobile Equipment Identity) is a unique 15-digit number identifying your phone or tablet. You can find it by dialing *#06# on your device, checking under Settings → About phone, or viewing the label on the device box or under the battery.

No. Xiaomi and Recommerce strictly prohibit the trade-in of stolen or barred devices. All devices are verified through the CheckMEND crime protection database to ensure they are not reported stolen or blocked by carriers.

Before sending your device, go to Settings → Reset → Erase all data (factory reset). Make sure you’ve backed up your files and removed your SIM or memory card. Recommerce will also perform a professional data wipe using certified international standards once your device is received.

If your model doesn’t appear, it may be too old or currently unsupported by Recommerce. You can still recycle it for free to prevent e-waste and environmental harm. If it’s a newer model, contact service.uk@support.mi.com — we’ll review and may add it to the system.

Your quoted value remains valid for 7 calendar days from the time of registration. If your device arrives later than that or doesn’t match the declared condition, Recommerce may update the valuation based on the latest market price.

The inspection process typically takes 3–7 business days after your device is received. Once grading is complete, you’ll be notified by email with the final valuation and payment confirmation.

Devices are only returned if there’s a disagreement about the final valuation and you choose not to proceed. In that case, Recommerce will return your device at no additional cost.

If you have incorrectly listed the mobile device, we will amend it to the correct model and pay the current price. We will also amend the value if you have got the condition wrong (we may upgrade your mobile device to working from Damaged/Faulty). If you think the mobile device may be Damaged/Faulty, but are unsure then list it as working, but please be aware we may downgrade it to Damaged/Faulty.

After completing your order, you’ll receive a free prepaid shipping label via email. Print the label, pack your device securely, and send it within 7 days. We recommend using the original box or a padded envelope to prevent damage in transit.

No — all shipments for Xiaomi Trade-In UK are completely free. Your confirmation email includes a prepaid shipping label covered by Recommerce.

No, only the device itself (and battery if removable) is required. You can include accessories if you wish, but they won’t affect the final valuation.

If your order is still pending, contact Recommerce immediately with your details — they’ll try to retrieve and return it. If your device has already been processed, the SIM or memory card may have been securely destroyed to protect your data.

Yes. Please remove all screen locks, PINs, and passwords before shipping your device. Perform a factory reset to ensure your data is completely erased. This allows Recommerce to verify and inspect your device properly.

If you encounter any problems during your trade-in process — including shipping, valuation, or payment — you can contact Xiaomi UK customer support:

• Hotline: Monday–Friday, 9:00–18:00 → 0800 021 1888

• Email: service.uk@support.mi.com

Our team is ready to assist with any questions and ensure your trade-in is smooth and secure.

Once your device has been inspected and the valuation confirmed, Recommerce will transfer the agreed trade-in amount directly to your bank account. Make sure your bank details are correctly entered during the order process to avoid delays.

You will receive the payment within 48 working hours after:

1. Accepting Recommerce’s trade-in valuation, or

2. Confirming their purchase offer, depending on your order type.

A confirmation email will be sent once the bank transfer is completed.

When the registration has been made on the website and you have received the confirmation email, but have not sent your device yet, then just please email us and we will cancel the transaction.If you have sent your phone already, but we have not processed and paid yet, then also please write us an email and we can send your phone back.If the order has already been processed and the money has been transferred, then sadly there is no way to cancel the transaction.

If everything goes smoothly, you will receive the amount corresponding to the estimated valuation of the old device, otherwise recommerce will contact you.Normal Trade-in Terms and ConditionsImportant information about the Trade-in program agreement and how it works.Conditions of the Trade-in program operated by recommerce. For more information, click here.GENERAL TERMS AND CONDITIONS OF Trade-in Service

If your Xiaomi device arrives after the 7-day validity period, Recommerce will reassess the trade-in value based on the current market price on the day they receive it. To ensure you receive your full quoted value, please ship your device promptly using the provided free label.

You’ll receive an email confirmation as soon as Recommerce receives your package. You can also track your parcel using the tracking number provided in your shipping confirmation email.

Once your device passes inspection, Recommerce will process your payment within 48 hours via bank transfer. You’ll receive an email notification confirming the transaction once it’s complete.

If your Xiaomi device is valued lower than expected and you decide not to proceed, you can reject the offer. Recommerce will return your device for free, and no payment will be issued.

Yes. If your Xiaomi device hasn’t been shipped yet, you can cancel your trade-in anytime by contacting Recommerce support. Once your device has been sent and received, cancellation is no longer possible.

For any questions about your Xiaomi Trade-In UK order — such as shipping, valuation, or payment — please contact Recommerce customer service directly at: service.uk@support.mi.com They’ll be happy to assist with your trade-in progress.

Yes. The Xiaomi Trade-In UK program supports phones, tablets, and pads from Xiaomi and other major brands. Check the online estimator to see if your device model is eligible for trade-in.

Recommerce ensures all Xiaomi traded-in devices are handled responsibly and sustainably. Depending on the condition, your old device may be refurbished for reuse or recycled according to UK environmental regulations, reducing electronic waste and promoting circular economy.