1.How does it work?
Search for your mobile device and add it to the cart, just like you would when shopping online. You then create an order and post your mobile device to Foxway. On receipt of your mobile device(s), payment is issued via bank transfer by Foxway.
2.How do I use the website?
Search for your mobile phone or other device using the search box. Answer all the questions and enter device IMEI or serial number. Complete all the requested data and submit for trade-in. Instructions on how to pack and send your device are shared via email. A shipping label is also sent via email. Please follow the instructions and send your device.
3.What happens to my mobile device?
Recycled mobile devices are sold and re-used in developing countries. In many of these countries, fixed landlines can be expensive or simply not available. Second-hand mobiles are an affordable and sustainable means of communication that help businesses to run more efficiently and families stay in touch more easily.
4.Can I do trade-in if I do not live in the UK/Germany/Italy/France/Spain/Netherlands/Poland?
No.
5.How do I find out the estimated value of my mobile device?
Use the search box on the website to find your device either by typing the name or entering the IMEI or serial number. Then answer the simple questions and the estimated value of the device will be displayed.
6.How is the estimated value of my old device calculated?
The estimated value depends on the model and the status of the device. The estimated valuation is provided by Foxway.
7.Do I have to show any proof of purchase of the device I want to trade-in?
We reserve the right to request evidence (e.g. a copy of the purchase receipt) if we have any doubts about the ownership or the origin of the device.
8.Can I cancel the delivery of the trade-in device?
No. Once the device has been shipped, you cannot cancel the process uncless both parties cannot agree upon the valuation of the device.
9.How do I know if my mobile device has qualified?
We accept all conditions of mobile devices – from fully working to those with no power. If your device cannot be found by the name or IMEI, then it is not eligible for trade-in.
10.Does Foxway buy broken or damaged mobile devices?
Yes, Foxway buys devices of all conditions. You can find out your device condition using the grading questions displayed on the website.
11.What if the final value does not match the estimated value?
In case your evaluation of devices and preliminary trade-in price thereof corresponds or is lower than the evaluation of the device, Foxway will accept your purchase offer and the sales contract between Foxway is deemed concluded. Foxway will inform you of the acceptance by e-mail.
In case your evaluation is higher than the actual value of devices as evaluated by Foxway, Foxway will contact you via e-mail, inform you of the reasons why the actual value of these devices is lower than as per your evaluation, and Foxway will make you a trade-in offer for a new price that corresponds to the actual value of the device as evaluated. You have 7 days to accept the new purchase offer. If you accept the purchase offer, the contract between Foxway is deemed concluded. If you decline the new purchase offer, Foxway will send the device back to you at our costs. If there is no confirmation within 7 days, Foxway will assume that you have accepted the offer .
12.How do I know if my mobile device is classed as Working or Damaged/Faulty?
Working:
• Fully intact, without any physical damage and a working device with battery
Faulty:
• Physical damage
• Missing parts (SIM-tray, stylus etc)
• Faulty buttons
• Faulty camera, keyboard, speaker, microphone etc
Faulty LCD:
• Faulty display/LCD
• Faulty touchscreen
• Burned-in screen (check on white background!)
• Dead pixels
• LCD is not fully covered with glass
Unrepairable:
• Faulty motherboard (PCB), heavy physical damage (for example the device is broken in half)
No power:
• Not turning on
• Does not start completely (does not boot up, freezes when turning on)
• Heavily damaged (missing LCD, built-in battery is swollen)
• Device turns on only if connected to the charger
• Device has traces of corrosion on the frame, in the headphone jack, in the charging port and in the SIM slot, which can refer
to liquid damage
Locked:
• iCloud Activation Lock
• CheckMend blocked (http://www.checkmend.com/uk/) / Blacklisted by operator
13.How do I know the model of my mobile device?
Device model can be found from Settings at About or written somewhere on the mobile phone menu. Older mobile phones can also have the mobile model located on the label under the battery.
14.What should I send with my mobile device?
We only need the device and battery. Please remove SIM and memory cards. If you do not need chargers or any other accessories, then you can send them with the device, but no extra money will be paid for them.
Devices must be sent to us within 20 days as of the date you register your trade-in offer online. In case you send your devices to us after 20 days as of the date you register your trade-in offer online, we have a right to re-evaluate the trade-in price of the devices as per clause 4 of the T&C.
Please do not include accessories (batteries, chargers and other fittings of Products) in your shipment of the devices to us. If we have to send the device back to you according to clause 4.3 of the T&C the accessories shall not be returned to you.
For more information, please refer to Trade-in T&C :
https://www.mi.com/uk/support/terms/trade-in-terms
15.How many mobile devices can I trade-in?
One at a time
16.My mobile device has a cracked screen, is this classed as working?
A cracked screen will be evaluated as Faulty. If the LCD has also been damaged due to the crack, then it will be classed as Faulty LCD.
17.My battery is flat, can I sell the mobile device as working?
If you cannot test your mobile device because the battery is flat then the mobile device needs to be traded in as No Power. When we evaluate the device and see that it is Working, then we will pay out a new evaluation price.
18.What is an IMEI number?
The International Mobile Equipment Identity (IMEI) number is a serial number unique to every mobile device. This is usually printed on the back of the mobile device or under the battery. You can display the mobile device’s IMEI on the screen if you enter *#06#.
19.What if my mobile device is registered as stolen or barred?
We do not accept stolen or barred mobile devices. We check all received mobile devices via Checkmend service - a crime protection database, to ensure that each mobile device is not barred or registered as stolen.
20.How do I delete all the data from my mobile device?
Different manufacturers have different solutions on how to erase the data from mobile devices. Usually it is located under Settings – Reset.
21.What if my mobile device is not listed?
Your mobile device is either obsolete or of no value to Foxway.
Foxway cares about the environment and by recycling your mobile device(s) you will be helping prevent potentially harmful substances ending up in landfills. If it is a new model and you believe it may be worth something, please email us and we will see if we can add it to the website.
22.How long is my order valid?
We will pay the estimated value quoted at the time you made your order as long as we receive the mobile device within 14 days and it matches the status as submitted on the website. After this time we reserve the right to pay you the value listed at the time of processing.
23.How long does the inspection take when the Device has been received by Foxway ?
The inspection process is usually completed within the first 7 days after receiving the device.
24.Do you return Mobile Devices?
Foxway will only return mobile devices under certain circumstances such as if there is a dispute over the condition of the device.
25.What if I incorrectly list the model number or get the condition wrong?
If you have incorrectly listed the mobile device, we will amend it to the correct model and pay the current price. We will also amend the value if you have got the condition wrong (we may upgrade your mobile device to working from Damaged/Faulty). If you think the mobile device may be Damaged/Faulty, but are unsure then list it as working, but please be aware we may downgrade it to Damaged/Faulty.
26.How do I send my mobile device?
Foxway will send a shipping label by email to you once you've placed the trade-in order successfully. Shipping label validation is 14 calendar days from registered.
27.Are there any shipping fees?
Shipping is free of charge.
28.Do I need to send the charger ?
You do not need to send the charger. We only need your mobile device and battery. You can send it but no extra value is paid for them.
29.I forgot to remove my Memory/SIM card, what do I do?
If the order has been processed then it is unfortunately impossible to return your SIM/Memory card, as they will have been destroyed. If your order is still pending then email us with your details and we will try our best to save the cards when they are processed. Foxway will be happy to return your Memory/SIM card.
30.Do I have to remove screen lock and password lock?
Yes. You must remove all blocks before sending the device to Foxway. We recommend you restore the factory settings to clear all personal data. Before that, please remember to backup your data.
How do I know if my mobile devices have arrived?
You will be notified by email when your mobile devices have been processed. Alternatively you can check the status by emailing us with your details.
31.Who can I contact if I have any problems in selling my old smartphone?
Hotline：0800 021 1888， Monday ~Friday 9:00-18:00
Email：service.uk@support.mi.com
Payment
1.How are payments made?
The payment of the agreed trade-in price is made to you via a bank transfer to a bank account specified by you online.
2.When will I receive my payment?
Foxway will make the payment to you in 5 days as of accepting your trade-in offer in accordance with clause 4.2 of the T&C or as of your acceptance of our purchase offer in accordance with clause 4.3 of the T&C.
3.How do I cancel / withdraw my trade-in order?
When the registration has been made on the website and you have received the confirmation email, but have not sent your device yet, then just please email us and we will cancel the transaction.
If you have sent your phone already, but we have not processed and paid yet, then also please write us an email and we can send your phone back.
If the order has already been processed and the money has been transferred, then sadly there is no way to cancel the transaction.