EXCLUSIVE SERVICES TERMS AND CONDITIONS
Xiaomi 14 - EXCLUSIVE SERVICES TERMS AND CONDITIONS
This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/uk/service/warranty/.
1. SCOPE OF APPLICATION AND BENEFICIARIES
This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Xiaomi 14) (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of United Kingdom hereinafter the “Territory”). This offer is provided Xiaomi Technology UK Limited, having its registered office at 100 Brook Drive, Green Park, Reading RG2 6UJ, United Kingdom with registration number 11447538 (hereinafter “Xiaomi” or “we”).
Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.
2. AFTERSALES SERVICES
This offer will include the following additional after-sale services:
i. 100GB of Google One cloud storage for 6 months. To enjoy this service, beneficiaries need to purchase and activate the product before 31 July 2024 11:59 PM. The offer expires and must be redeemed by 31 August 2024 11:59 PM. (please refer to point 3.1.);
ii. YouTube Premium 3 months access. To enjoy this service, beneficiaries need to purchase and activate the product before 31 July 2024 11:59 PM. The offer expires and must be redeemed by 31 August 2024 11:59 PM. (please refer to point 3.2.);
iii. One (1) limited broken-screen warranty: Six (6) months from the date of first purchase of the Product by Beneficiary. The first purchase date must be before 25th February 2025 (please refer to point 3.3.);
iv. One (1) out-of-warranty repair with free labor costs within 12 months from the date of first purchase of the Product by Beneficiary (please refer to point 3.4.);
v. 24-month Exclusive customer services from the date of first purchase of the Product by Beneficiary (please refer to point 3.5.).;
(hereinafter, “Services”)
3. SERVICES DESCRIPTION
3.1 100GB of Google One cloud storage for 6 months
This Google One membership offer provides Beneficiaries with subscription benefits at no charge for a period of 6 months from the day you redeem the offer (“Google One Benefit Period”). To enjoy this 100GB of Google One cloud storage, Beneficiaries need to purchase and activate the product before 31 July 2024 11:59 PM. This offer expires and must be redeemed by 31 August 2024 11:59 PM. This offer is limited to new users to Google One only and may not be combined with other Google One offers.
To redeem this offer, Beneficiaries need to open the Google One app on their device and the offer would show up on the screen. Then Beneficiaries can follow the instructions to redeem the offer. This Google One offer also requires a Google Payments account with a qualifying form of payment at sign-up. During the Google One offer period, Google one Terms of Service apply to the subscription. <https://one.google.com/terms-of-service>. The Google Privacy Policy will also apply <https://policies.google.com/privacy>.
After redeeming the Google One offer, Beneficiaries can be acknowledged of the end date in the subscriptions page in the Google Play Store. On the date that the Google One Benefit Period ends, the subscription will begin and a form of payment will be automatically charged at the standard monthly Google One subscription price, until the subscription is cancelled. No refunds for this extra charge. Beneficiaries can cancel the subscription anytime. To avoid being charged, you must cancel before the end of this Google One offer.
If the subscription is cancelled during the Google One offer period, the membership will remain active until the end of the Offer Period. If you cancel your subscription and have exceeded your Google Account storage limit during the Offer Period, you won't be able to store anything new until you make space or purchase a Google One membership.
Please refer to [https://ams.event.mi.com/uk/google-one] and [https://event.mi.com/global/google-one]to get more information about the Google One service.
3.2 YouTube Premium 3 months access
The YouTube Premium offer participant is entitled to 3 months of YouTube Premium free trial membership according to the model of device purchased ("the Trial Period”). To enjoy this YouTube Premium service, Beneficiaries need to purchase and activate the Product before 31 July 2024 11:59 PM. This YouTube Premium offer expires and must be redeemed by 31 August 2024 11:59 PM. This YouTube Premium offer is limited to new users to YouTube Premium. To redeem the offer successfully, Beneficiaries must not be the current YouTube Premium or YouTube Music Premium subscribers and must not have been YouTube Premium, YouTube Music Premium, YouTube Red, or Google Play Music subscribers before. For the full term of this offer please go to: //www.youtube.com/premium/restrictions.
To redeem this offer, Beneficiaries need to open the YouTube app on their device. After that, you need to go to “My Account” and click “get YouTube Premium”. Then the offer will appear on screen and Beneficiaries can follow the instructions to redeem. A valid form of payment is required at sign-up, but Beneficiaries will not be charged until the Trial Period expires. No refunds for partial billing periods are available.
At the end of the Trial Period, Beneficiaries will be automatically charged the individual subscription price on a monthly recurring basis, price varies by country. And the subscription can be canceled anytime. To avoid being charged, you must cancel before the end of the Trial Period.
Please refer to [https://ams.event.mi.com/uk/youtubepremium] and [https://www.mi.com/global/service/support/youtube-premium.html] to get more information about the Google One service.
3.3 One (1) limited broken-screen warranty
Beneficiaries who purchase the Product between the 25th February 2024 and 25th February 2025 are eligible for a One-time (1) free screen replacement or repair service during the first six (6) months after the date of first purchase of the Product by the Beneficiary (hereinafter, “Screen Repair Period”), if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).
Such repair of the screen shall be free of any charge. If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall also be free of any charge.
In order to benefit from this offer, Beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.
a) Exclusions
This Service does not apply to or cover the following situations:
The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
The Product is a counterfeit and was not manufactured by Xiaomi;
Damages to the screen are caused intentionally or with gross negligence;
Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
Damages are incurred by malware, unauthorized software or third-party apps used by the end users;
The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;
The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.
This service is also not applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.
3.4 ONE (1) OUT-OF-WARRANTY REPAIRS WITH FREE LABOR COSTS
Beneficiaries are eligible for ONE (1) out-of-warranty repair (“OOW Repair”) with free labor cost within TWELVE (12) months from the date Beneficiaries purchased the Product (hereinafter, “OOW Repair Period”). Only labor fees can be exempted, other spare parts cost and/or logistic cost shall subject to the respective Xiaomi Authorized Service Centre where the OOW Repair is provided.
Mechanism of the OOW repair
For the performance of the out of warranty repair (hereinafter “Repair”), the Beneficiaries will benefit from labor fees for free (spare parts costs and/or logistics costs excluded as better specified under A (i) below).
During the OOW Repair Period, Beneficiaries can make use of the Service:
i. Contact the Xiaomi Customer Service via local mi.com for mail-in repair
Beneficiaries can contact Xiaomi Customer Service during the OOW Repair Period through the contact information as listed below at Annex I and apply for the Service.
The Xiaomi Customer Service will ask Beneficiaries to provide invoice of the purchase or delivery bill and IMEI number of the Product, in order to check if the conditions of the Service are fulfilled and arrange mail-in repair.
After the device is arrived at the mail-in repair center, an inspection of the Product will be performed and a detailed offer for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and logistics are not part of this Service and shall be borne by the Beneficiary. Beneficiaries can then decide whether to accept the offer and have the Product repaired, or not. In the latter case, the Product will be returned, the inspection costs and logistics fee will be borne by the Beneficiaries.
This OOW Repair does not apply to or cover the following situations:
The serial number and/or IMEI number is damaged or has been removed or tampered with;
The Product is a counterfeit and was not manufactured by Xiaomi.
3.5 24-month Exclusive customer service
During the Service period, Beneficiaries can also benefit from additional hotline services:
- You can contact the XIAOMI Customer Service on 0800 021 1888
(Opening Hours: Mon-Fri 9:00 – 18:00).
In any case, Beneficiaries may contact regular Xiaomi Customer Service through the contact information provided in Annex I.
4. MISCELLANEOUS
4.1 Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.
For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.
To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.
4.2 The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
4.3 This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.
4.4 The Beneficiary acknowledges that the general terms and conditions described on https://www.mi.com/uk/service/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to UK law.
THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
Xiaomi 14 Ultra - EXCLUSIVE SERVICES TERMS AND CONDITIONS
This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/uk/service/warranty/.
1. SCOPE OF APPLICATION AND BENEFICIARIES
This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Xiaomi 14 Ultra) (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of United Kingdom hereinafter the “Territory”). This offer is provided Xiaomi Technology UK Limited, having its registered office at 100 Brook Drive, Green Park, Reading RG2 6UJ, United Kingdom with registration number 11447538 (hereinafter “Xiaomi” or “we”).
Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.
2. AFTERSALES SERVICES
This offer will include the following additional after-sale services:
i. 100GB of Google One cloud storage for 6 months. To enjoy this service, beneficiaries need to purchase and activate the product before 31 July 2024 11:59 PM. The offer expires and must be redeemed by 31 August 2024 11:59 PM. (please refer to point 3.1.);
ii. YouTube Premium 3 months access. To enjoy this service, beneficiaries need to purchase and activate the product before 31 July 2024 11:59 PM. The offer expires and must be redeemed by 31 August 2024 11:59 PM. (please refer to point 3.2.);
iii. One (1) limited broken-screen warranty: Six (6) months from the date of first purchase of the Product by Beneficiary. The first purchase date must be before 25th February 2025 (please refer to point 3.3.);
iv. One (1) out-of-warranty repair with free labor costs within 12 months from the date of first purchase of the Product by Beneficiary (please refer to point 3.4.);
v. 24-month Exclusive customer services from the date of first purchase of the Product by Beneficiary (please refer to point 3.5.).;
vi. Xiaomi Smartphone International Warranty Service (please refer to point3.6)
(hereinafter, “Services”)
3. SERVICES DESCRIPTION
3.1 100GB of Google One cloud storage for 6 months
This Google One membership offer provides Beneficiaries with subscription benefits at no charge for a period of 6 months from the day you redeem the offer (“Google One Benefit Period”). To enjoy this 100GB of Google One cloud storage, Beneficiaries need to purchase and activate the product before 31 July 2024 11:59 PM. This offer expires and must be redeemed by 31 August 2024 11:59 PM. This offer is limited to new users to Google One only and may not be combined with other Google One offers.
To redeem this offer, Beneficiaries need to open the Google One app on their device and the offer would show up on the screen. Then Beneficiaries can follow the instructions to redeem the offer. This Google One offer also requires a Google Payments account with a qualifying form of payment at sign-up. During the Google One offer period, Google one Terms of Service apply to the subscription. <https://one.google.com/terms-of-service>. The Google Privacy Policy will also apply <https://policies.google.com/privacy>.
After redeeming the Google One offer, Beneficiaries can be acknowledged of the end date in the subscriptions page in the Google Play Store. On the date that the Google One Benefit Period ends, the subscription will begin and a form of payment will be automatically charged at the standard monthly Google One subscription price, until the subscription is cancelled. No refunds for this extra charge. Beneficiaries can cancel the subscription anytime. To avoid being charged, you must cancel before the end of this Google One offer.
If the subscription is cancelled during the Google One offer period, the membership will remain active until the end of the Offer Period. If you cancel your subscription and have exceeded your Google Account storage limit during the Offer Period, you won't be able to store anything new until you make space or purchase a Google One membership.
Please refer to [https://ams.event.mi.com/uk/google-one] and [https://event.mi.com/global/google-one]to get more information about the Google One service.
3.2 YouTube Premium 3 months access
The YouTube Premium offer participant is entitled to 3 months of YouTube Premium free trial membership according to the model of device purchased ("the Trial Period”). To enjoy this YouTube Premium service, Beneficiaries need to purchase and activate the Product before 31 July 2024 11:59 PM. This YouTube Premium offer expires and must be redeemed by 31 August 2024 11:59 PM. This YouTube Premium offer is limited to new users to YouTube Premium. To redeem the offer successfully, Beneficiaries must not be the current YouTube Premium or YouTube Music Premium subscribers and must not have been YouTube Premium, YouTube Music Premium, YouTube Red, or Google Play Music subscribers before. For the full term of this offer please go to: //www.youtube.com/premium/restrictions.
To redeem this offer, Beneficiaries need to open the YouTube app on their device. After that, you need to go to “My Account” and click “get YouTube Premium”. Then the offer will appear on screen and Beneficiaries can follow the instructions to redeem. A valid form of payment is required at sign-up, but Beneficiaries will not be charged until the Trial Period expires. No refunds for partial billing periods are available.
At the end of the Trial Period, Beneficiaries will be automatically charged the individual subscription price on a monthly recurring basis, price varies by country. And the subscription can be canceled anytime. To avoid being charged, you must cancel before the end of the Trial Period.
Please refer to [https://ams.event.mi.com/uk/youtubepremium] and [https://www.mi.com/global/service/support/youtube-premium.html] to get more information about the Google One service.
3.3 One (1) limited broken-screen warranty
Beneficiaries who purchase the Product between the 25th February 2024 and 25th February 2025 are eligible for a One-time (1) free screen replacement or repair service during the first six (6) months after the date of first purchase of the Product by the Beneficiary (hereinafter, “Screen Repair Period”), if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).
Such repair of the screen shall be free of any charge. If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall also be free of any charge.
In order to benefit from this offer, Beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.
a) Exclusions
This Service does not apply to or cover the following situations:
The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
The Product is a counterfeit and was not manufactured by Xiaomi;
Damages to the screen are caused intentionally or with gross negligence;
Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
Damages are incurred by malware, unauthorized software or third-party apps used by the end users;
The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;
The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.
This service is also not applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.
3.4 ONE (1) OUT-OF-WARRANTY REPAIRS WITH FREE LABOR COSTS
Beneficiaries are eligible for ONE (1) out-of-warranty repair (“OOW Repair”) with free labor cost within TWELVE (12) months from the date Beneficiaries purchased the Product (hereinafter, “OOW Repair Period”). Only labor fees can be exempted, other spare parts cost and/or logistic cost shall subject to the respective Xiaomi Authorized Service Centre where the OOW Repair is provided.
Mechanism of the OOW repair
For the performance of the out of warranty repair (hereinafter “Repair”), the Beneficiaries will benefit from labor fees for free (spare parts costs and/or logistics costs excluded as better specified under A (i) below).
During the OOW Repair Period, Beneficiaries can make use of the Service:
i. Contact the Xiaomi Customer Service via local mi.com for mail-in repair
Beneficiaries can contact Xiaomi Customer Service during the OOW Repair Period through the contact information as listed below at Annex I and apply for the Service.
The Xiaomi Customer Service will ask Beneficiaries to provide invoice of the purchase or delivery bill and IMEI number of the Product, in order to check if the conditions of the Service are fulfilled and arrange mail-in repair.
After the device is arrived at the mail-in repair center, an inspection of the Product will be performed and a detailed offer for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and logistics are not part of this Service and shall be borne by the Beneficiary. Beneficiaries can then decide whether to accept the offer and have the Product repaired, or not. In the latter case, the Product will be returned, the inspection costs and logistics fee will be borne by the Beneficiaries.
This OOW Repair does not apply to or cover the following situations:
The serial number and/or IMEI number is damaged or has been removed or tampered with;
The Product is a counterfeit and was not manufactured by Xiaomi.
3.5 24-month Exclusive customer service
During the Service period, Beneficiaries can also benefit from additional hotline services:
- You can contact the XIAOMI Customer Service on 0800 021 1888
(Opening Hours: Mon-Fri 9:00 – 18:00).
In any case, Beneficiaries may contact regular Xiaomi Customer Service through the contact information provided in Annex I.
3.6 Xiaomi Smartphone International Warranty Service
Beneficiaries who purchased Xiaomi 14 Ultra will be eligible for the Xiaomi Smartphone International Warranty Service (including SWAP repair service and software upgrade service) at the designated service center(s) of Xiaomi in the markets listed in the terms and conditions of Xiaomi Smartphone International Warranty Service for Xiaomi 14Ultra. The services under this international warranty service will be provided: (1) in accordance with the laws and standards in the market where the services are provided, to the extent permitted by local laws, and (2) based on the availability of materials in this market, to ensure that the Product can be used normally in the market where services are provided.
Please refer to the terms and conditions of Xiaomi Smartphone International Warranty Service for Xiaomi 14 Ultra [https://www.mi.com/uk/support/policy/xiaomi14ultra-iws] to get more information.
4. MISCELLANEOUS
4.1 Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.
For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.
To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.
4.2 The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
4.3 This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.
4.4 The Beneficiary acknowledges that the general terms and conditions described on https://www.mi.com/uk/service/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to UK law.
THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
ANNEX I
XIAOMI AUTHORIZED SERVICE CENTERS AND XIAOMI SERVICE CONTACT INFORMATION
Xiaomi Service contact
- Webchat: www.mi.com/uk (Opening Hours: Mon-Fri 9:00 – 18:00)
- Xiaomi Customer Service Phone: 0800 021 1888 (Opening Hours: Mon-Fri 9:00 – 18:00)
- E-mail address: service.uk@support.mi.com
Xiaomi Service Repair Centers (Mail in Repair)
SBE Ltd
- Opening hour: 8.30am to 5:00pm Monday to Friday;
- Contact: 01233 619320
- Address: Beaver Business Park, Ashford TN23 7SH