Mi 360° Home Security Camera 2K Pro FAQ
Product Introduction and use
1. Q：What are the features of Mi 360° Home Security Camera 2K Pro?
A:1.It has 3 million pixels, the shooting picture is clearer,
2.Support humanoid detection, better reduce false alarm,
3.Support 360° panoramic perspective, more comprehensive monitoring of home dynamics,
4.Support infrared night vision, night shooting is also clear,
5.Adopt H.265 video coding, in the case of reducing the bandwidth occupied by the home, to ensure the quality of the shooting picture
6.Support 2.4GHz+5GHz dual-band WIFI,
7.Support Bluetooth gateway function intelligent, linkage other bluetooth devices.
2.Q：Specification
3.Q：How to install Mi 360° Home Security Camera 2K Pro?
A:Mi 360° Home Security Camera 2K Pro has a variety of installation methods, can be placed in the desk, table, tea table and other objects, can also be installed on the wall.
4.Q:What are the steps for the wall installation of Mi 360° Home Security Camera 2K Pro?
A: 1、According to the hole distance of the base, use the drilling tool to make two large holes on the wall.It is recommended to mark the wall with a pencil before punching.The diameter of the hole is about 6mm and the depth of the hole is about 30mm.
2、Nail two plastic expansion nuts into the wall;
3、Put the screw through the base hole, with a cross screwdriver screw into the expansion nut on the wall.
4、Align the groove at the bottom of the camera to the raised part on the base, install and buckle it, and rotate clockwise until the lock is in place.
Note:
1.The installation wall should be able to withstand at least 3 times of the total weight of the camera;
2.To prevent injury, the equipment must be firmly fixed to the floor/wall as specified in the installation instructions;
3.After flip loading, you need to set and rotate the screen in Mi Home APP.
5.Q：How to turn on Mi 360° Home Security Camera 2K Pro?
A：Plug the camera power cord into the Micro-USB power jack at the back of the camera and the camera will start automatically.
1.The indicator light flashes orange, which means the boot is successful.If the indicator light doesn't flash orange, hold down the reset button to restart.
2. Don't twist the head of the camera after starting it and force it to rotate.If the lens positioning is not accurate, it can be calibrated through the mobile APP (Mi Home APP).
6.Q:What is the meaning of the status of the Mi 360° Home Security Camera 2K Pro indicator light?
A :The indicator light is divided into four kinds: blue light is always on, blue light flashes, orange light flashes quickly and orange light flashes slowly.
1.The blue light is always on: the connection is successful/the state is normal,
2、Blue light flashes: abnormal network,
3、Orange light flashes: waiting for connection,
4、Orange light flashes slowly: the equipment is upgrading.
7.Q：How to install Micro SD card for Mi 360° Home Security Camera 2K Pro?
A: Make sure the camera is powered off and adjust the lens to the uplooking position to expose the MicroSD card slot
Note: When installing or removing the SD memory card, it is necessary to cut off the power of the camera before operation.
8.Q:What type of MicroSD card should be used for Mi 360° Home Security Camera 2K Pro?
A：Mi 360° Home Security Camera 2K Pro should use MicroSD card produced by regular manufacturer, and it is best to use a special card for security and monitoring.SD card supports the maximum capacity of 32GB, 32GB memory card only supports FAT32 format, it is recommended that the memory card read and write speed is not lower than U1/U3/Class10.
9.Q：How to restore the factory Settings of Mi 360° Home Security Camera 2K Pro?
A：If you need to change the network connected to the camera or the APP account, yu need to insert a needle into the reset hole of the camera and press about 5S to restore the camera's factory Settings, and then reconnect the APP.Restoring factory Settings will not delete the contents of the microSD card.
10.Q:Does Mi 360° Home Security Camera 2K Pro support infrared night vision?
A:Support.Mi 360° Home Security Camera 2K Pro can automatically switch to night vision mode at night according to the change of ambient light.The camera has an infrared night vision light, which can see up to 10 meters away, and can shoot clearly in the dark.
11.Q：Does Mi 360° Home Security Camera 2K Pro support 5GHzWiFi？
A:Mi 360° Home Security Camera 2K Pro supports 2.4GHz and 5GHz WiFi，it adopts most home.
12. Q：Does Mi 360° Home Security Camera 2K Pro support NAS transfer?
A：Yes.The premise of using NAS transfer is to insert the camera into the memory card, and the memory card serves as a transfer tool to transfer the video to the NAS storage device.
13. Q：Where can I check the SN number of Mi 360° Home Security Camera 2K Pro?
A：SN number can be viewed from the product packaging and the bottom of the camera.
14.Q:Can Mi 360° Home Security Camera 2K Pro be installed and used outdoors?
A:Outdoor installation is not recommended.Mi 360° Home Security Camera 2K Pro is an indoor camera, which does not have waterproof function.If placed outside for use, please make sure that it will not be exposed to rain.Water can damage the camera on a rainy day.
15.Q:Does Mi 360° Home Security Camera 2K Pro need to be plugged in?Is it battery-powered?
A:It needs to be connected to power supply.The camera doesn't contain batteries and must be plugged in.
16.Q:Does Mi 360° Home Security Camera 2K Pro support two-way voice calling?
A:Support.Mi 360° Home Security Camera 2K Pro has built-in dual microphones and adopts active noise reduction technology to eliminate the speaker echo and effectively improve the call experience.
17.Q：Does Mi 360° Home Security Camera 2K Pro support Bluetooth gateway function?
A：Yes.The Bluetooth gateway function can be used to link the blue tooth devices in the home, and can connect 50 bluetooth devices.This Bluetooth gateway is not a Bluetooth Mesh gateway and cannot be connected to Bluetooth Mesh sub-devices.
FAQ and Troubleshooting
1、 Q：What should I do if there is no sound or noise when viewing the real-time picture of Mi 360° Home Security Camera 2K Pro?
A: 1、Mi Home APP turns off the volume of real-time video by default, and the volume button can be turned on in the video interface of Mi Home APP.If the volume is low, you can turn up the volume of the phone.
2、 Check whether the camera machole is covered by the shell,
3、 If there is noise in the live video, keep the phone away from the camera and avoid placing the camera next to electronic devices such as refrigerators and microwaves.
2.Q:What should I do if the video is stuck and the picture is not synchronized with the sound when viewing the camera picture?
A： 1、When the video is stuck or loaded frequently, please switch the definition of the video to automatic or smooth mode,
2.When the picture is not synchronized with the sound, please check whether the network connected to the camera is normal. If the delay is too large, you can try to exit the video and re-enter.
3.Q：What should I do if the camera can't hear the sound when talking through Mi 360° Home Security Camera 2K Pro?
A: 1、Check whether the sound of the phone terminal is too low, resulting in silence;
2、Check whether the Mi Home APP has obtained the permission to use the phone's microphone (recording). If not, please open the relevant permission in the phone Settings.
4.Q：What should I do if the historical video is not continuous or smooth when watching on the Mi 360° Home Security Camera 2K Pro?
A: 1、If the video is not continuous, it may be enabled only record moving pictures. After this function is enabled, the camera will record only when the picture changes.
2、If the video is stuck, possibly because of the network, check whether the network connected to too many connected devices, or whether other devices are playing the video at the same time.
5.Q：How to deal with the abnormal use of memory card in the Mi 360° Home Security Camera 2K Pro?
A：1、 Please use the special memory card for dashcam or video camera produced by regular manufacturer.
2、Please confirm that the required memory card has been installed in the camera. The camera without the memory card can not store the video and look back the historical video.
3、If the memory card doesn't record, or the memory card cannot automatically cycle delete files, you can format the memory card in the storage Settings.
4、If the memory card cannot be formatted in the APP, you can format the memory card on the computer through the card reader.After formatting, power off the camera and reload the memory card.
Note: After formatting, the files in the memory card will be deleted.
6.Q :How to do if I forget the password in the Mi 360° Home Security Camera 2K Pro security settings？
A:Delete the device in the Mi Home APP, then insert the needle into the reset hole of the camera, hold for about 3 seconds, and then add the camera to the Mi Home APP again.
7.Q：How to solve the problem that the video in the memory card has sound when viewing on the mobile phone, but is silent when viewing on the computer?
A：This problem occurs because the video player software on the computer is not compatible. You can try to replace the computer player.
8.Q：What if the camera can't recognize the memory card?
A： 1、Restart the device,
2、Check whether the firmware version of the camera and APP version need to be updated,
3、 Clear Mi Home APP data,
4、 Replace the memory card.
9.Q：How to do if Mi 360° Home Security Camera 2K Pro always turns the head by itself?
A:In the camera Settings, turn off the humanoid tracking function.
1. Q：What are the features of Mi 360° Home Security Camera 2K Pro?
A:1.It has 3 million pixels, the shooting picture is clearer,
2.Support humanoid detection, better reduce false alarm,
3.Support 360° panoramic perspective, more comprehensive monitoring of home dynamics,
4.Support infrared night vision, night shooting is also clear,
5.Adopt H.265 video coding, in the case of reducing the bandwidth occupied by the home, to ensure the quality of the shooting picture
6.Support 2.4GHz+5GHz dual-band WIFI,
7.Support Bluetooth gateway function intelligent, linkage other bluetooth devices.
2.Q：Specification
| Product model |  |
| Mi 360° Home Security Camera 2K Pro | |
| Specifications | Product name:Mi 360° Home Security Camera 2K Pro |
| Product net weight:349 g | |
| Product model no.:MJSXJ06CM | |
| Power input:5 V=2 A | |
| Operating temperature:-10°C to 50°C | |
| Lens angle:110° | |
| Resolution:1296p | |
| Product dimensions:122 x 78 x 78 mm | |
| Video encoding:h.265 | |
| Supported systems:Android 4.4 or iOS 9.0 and above | |
| Storage:MicroSD card (up to 32 GB supported) | |
| Standard implemented:Q31/0115000198C009-2018-01 | |
| Wireless connection:Wi-Fi IEEE 802.11a/b/g/n/ac 2.4 GHz/5 GHz, Bluetooth 4.2 | |
| Package contents |  |
A:Mi 360° Home Security Camera 2K Pro has a variety of installation methods, can be placed in the desk, table, tea table and other objects, can also be installed on the wall.
4.Q:What are the steps for the wall installation of Mi 360° Home Security Camera 2K Pro?
A: 1、According to the hole distance of the base, use the drilling tool to make two large holes on the wall.It is recommended to mark the wall with a pencil before punching.The diameter of the hole is about 6mm and the depth of the hole is about 30mm.
2、Nail two plastic expansion nuts into the wall;
3、Put the screw through the base hole, with a cross screwdriver screw into the expansion nut on the wall.
4、Align the groove at the bottom of the camera to the raised part on the base, install and buckle it, and rotate clockwise until the lock is in place.
Note:
1.The installation wall should be able to withstand at least 3 times of the total weight of the camera;
2.To prevent injury, the equipment must be firmly fixed to the floor/wall as specified in the installation instructions;
3.After flip loading, you need to set and rotate the screen in Mi Home APP.
5.Q：How to turn on Mi 360° Home Security Camera 2K Pro?
A：Plug the camera power cord into the Micro-USB power jack at the back of the camera and the camera will start automatically.
1.The indicator light flashes orange, which means the boot is successful.If the indicator light doesn't flash orange, hold down the reset button to restart.
2. Don't twist the head of the camera after starting it and force it to rotate.If the lens positioning is not accurate, it can be calibrated through the mobile APP (Mi Home APP).
6.Q:What is the meaning of the status of the Mi 360° Home Security Camera 2K Pro indicator light?
A :The indicator light is divided into four kinds: blue light is always on, blue light flashes, orange light flashes quickly and orange light flashes slowly.
1.The blue light is always on: the connection is successful/the state is normal,
2、Blue light flashes: abnormal network,
3、Orange light flashes: waiting for connection,
4、Orange light flashes slowly: the equipment is upgrading.
7.Q：How to install Micro SD card for Mi 360° Home Security Camera 2K Pro?
A: Make sure the camera is powered off and adjust the lens to the uplooking position to expose the MicroSD card slot
Note: When installing or removing the SD memory card, it is necessary to cut off the power of the camera before operation.
8.Q:What type of MicroSD card should be used for Mi 360° Home Security Camera 2K Pro?
A：Mi 360° Home Security Camera 2K Pro should use MicroSD card produced by regular manufacturer, and it is best to use a special card for security and monitoring.SD card supports the maximum capacity of 32GB, 32GB memory card only supports FAT32 format, it is recommended that the memory card read and write speed is not lower than U1/U3/Class10.
9.Q：How to restore the factory Settings of Mi 360° Home Security Camera 2K Pro?
A：If you need to change the network connected to the camera or the APP account, yu need to insert a needle into the reset hole of the camera and press about 5S to restore the camera's factory Settings, and then reconnect the APP.Restoring factory Settings will not delete the contents of the microSD card.
10.Q:Does Mi 360° Home Security Camera 2K Pro support infrared night vision?
A:Support.Mi 360° Home Security Camera 2K Pro can automatically switch to night vision mode at night according to the change of ambient light.The camera has an infrared night vision light, which can see up to 10 meters away, and can shoot clearly in the dark.
11.Q：Does Mi 360° Home Security Camera 2K Pro support 5GHzWiFi？
A:Mi 360° Home Security Camera 2K Pro supports 2.4GHz and 5GHz WiFi，it adopts most home.
12. Q：Does Mi 360° Home Security Camera 2K Pro support NAS transfer?
A：Yes.The premise of using NAS transfer is to insert the camera into the memory card, and the memory card serves as a transfer tool to transfer the video to the NAS storage device.
13. Q：Where can I check the SN number of Mi 360° Home Security Camera 2K Pro?
A：SN number can be viewed from the product packaging and the bottom of the camera.
14.Q:Can Mi 360° Home Security Camera 2K Pro be installed and used outdoors?
A:Outdoor installation is not recommended.Mi 360° Home Security Camera 2K Pro is an indoor camera, which does not have waterproof function.If placed outside for use, please make sure that it will not be exposed to rain.Water can damage the camera on a rainy day.
15.Q:Does Mi 360° Home Security Camera 2K Pro need to be plugged in?Is it battery-powered?
A:It needs to be connected to power supply.The camera doesn't contain batteries and must be plugged in.
16.Q:Does Mi 360° Home Security Camera 2K Pro support two-way voice calling?
A:Support.Mi 360° Home Security Camera 2K Pro has built-in dual microphones and adopts active noise reduction technology to eliminate the speaker echo and effectively improve the call experience.
17.Q：Does Mi 360° Home Security Camera 2K Pro support Bluetooth gateway function?
A：Yes.The Bluetooth gateway function can be used to link the blue tooth devices in the home, and can connect 50 bluetooth devices.This Bluetooth gateway is not a Bluetooth Mesh gateway and cannot be connected to Bluetooth Mesh sub-devices.
FAQ and Troubleshooting
1、 Q：What should I do if there is no sound or noise when viewing the real-time picture of Mi 360° Home Security Camera 2K Pro?
A: 1、Mi Home APP turns off the volume of real-time video by default, and the volume button can be turned on in the video interface of Mi Home APP.If the volume is low, you can turn up the volume of the phone.
2、 Check whether the camera machole is covered by the shell,
3、 If there is noise in the live video, keep the phone away from the camera and avoid placing the camera next to electronic devices such as refrigerators and microwaves.
2.Q:What should I do if the video is stuck and the picture is not synchronized with the sound when viewing the camera picture?
A： 1、When the video is stuck or loaded frequently, please switch the definition of the video to automatic or smooth mode,
2.When the picture is not synchronized with the sound, please check whether the network connected to the camera is normal. If the delay is too large, you can try to exit the video and re-enter.
3.Q：What should I do if the camera can't hear the sound when talking through Mi 360° Home Security Camera 2K Pro?
A: 1、Check whether the sound of the phone terminal is too low, resulting in silence;
2、Check whether the Mi Home APP has obtained the permission to use the phone's microphone (recording). If not, please open the relevant permission in the phone Settings.
4.Q：What should I do if the historical video is not continuous or smooth when watching on the Mi 360° Home Security Camera 2K Pro?
A: 1、If the video is not continuous, it may be enabled only record moving pictures. After this function is enabled, the camera will record only when the picture changes.
2、If the video is stuck, possibly because of the network, check whether the network connected to too many connected devices, or whether other devices are playing the video at the same time.
5.Q：How to deal with the abnormal use of memory card in the Mi 360° Home Security Camera 2K Pro?
A：1、 Please use the special memory card for dashcam or video camera produced by regular manufacturer.
2、Please confirm that the required memory card has been installed in the camera. The camera without the memory card can not store the video and look back the historical video.
3、If the memory card doesn't record, or the memory card cannot automatically cycle delete files, you can format the memory card in the storage Settings.
4、If the memory card cannot be formatted in the APP, you can format the memory card on the computer through the card reader.After formatting, power off the camera and reload the memory card.
Note: After formatting, the files in the memory card will be deleted.
6.Q :How to do if I forget the password in the Mi 360° Home Security Camera 2K Pro security settings？
A:Delete the device in the Mi Home APP, then insert the needle into the reset hole of the camera, hold for about 3 seconds, and then add the camera to the Mi Home APP again.
7.Q：How to solve the problem that the video in the memory card has sound when viewing on the mobile phone, but is silent when viewing on the computer?
A：This problem occurs because the video player software on the computer is not compatible. You can try to replace the computer player.
8.Q：What if the camera can't recognize the memory card?
A： 1、Restart the device,
2、Check whether the firmware version of the camera and APP version need to be updated,
3、 Clear Mi Home APP data,
4、 Replace the memory card.
9.Q：How to do if Mi 360° Home Security Camera 2K Pro always turns the head by itself?
A:In the camera Settings, turn off the humanoid tracking function.
Does it help?
Yes
No