This after sales promotion (hereinafter the “Promotion” ) is offered by Xiaomi Technology UK Limited, having its registered office at 100 Brook Drive, Green Park, Reading RG2 6UJ, United Kingdom with registration number 11447538, and which have been added voluntarily and free of charge, applies in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on https://www.mi.com/uk/service/warranty/. For a full understanding of your rights, we recommend you to consult the applicable laws of the place where you reside.
This Promotion applies only to the hardware components of Xiaomi Product as originally supplied and does not apply to any software or other equipment that are owned by Xiaomi or third parties for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply.
This hereby offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Xiaomi 13 and Xiaomi 13 Pro ) (hereinafter the “Product(s)” ) purchased through any Xiaomi official sales channels (online or offline) in the Territory of UK (hereinafter the “Territory” ). This offer is provided by Xiaomi Technology UK Limited, having its registered office at 100 Brook Drive, Green Park, Reading RG2 6UJ, United Kingdom with registration number 11447538 (hereinafter “Xiaomi” or “we”).
Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” ) at the conditions described below.
This offer will include the following additional after-sale services:
i. Out-of-warranty repairs with free labor costs (please refer to point 4.1.);
ii. Exclusive customer service (please refer to point 4.2.).; (hereinafter, “Services” )
Out-of-warranty repairs with free labor costs: twelve (12) months from the date of first purchase of the Product by end user
Exclusive Customer Service: twenty-four (24) months from the date of first purchase of the Product by end user
Beneficiaries are eligible for ONE (1) out-of-warranty repair for free within TWELVE (12) months after the date of first purchase of the Product by the end user (hereinafter, “OOW Repair Period” ).
For the performance of the out of warranty repair (hereinafter “Repair” ), the Beneficiaries will benefit from labor fees for free (spare parts costs and/or logistics costs excluded as better specified under A (i) and A (ii) below).
During the OOW Repair Period, Beneficiaries can make use of the Service in two (2) ways:
Beneficiaries can directly take the Products to one of the Xiaomi Authorized Service Centers listed below under Annex I " Xiaomi Authorized Service Centers" for the Repair.
The Xiaomi Authorized Service Center will verify the fulfillment of all the conditions imposed for the eligibility of this Service, under the scope of this agreement: ownership and product eligibility.
The Xiaomi Authorized Service Center will perform an inspection and provide the Beneficiary with a work estimate for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and, if necessary, logistics are not part of this Service and shall be borne by the Beneficiary.
Based on the work estimate, Beneficiaries will decide whether to proceed with the Repair or not. In the latter case, the Products will be returned and the inspection costs will be borne by the Beneficiaries.
Beneficiaries can contact Xiaomi Customer Service during the OOW Repair Period through the contact information as listed below at Annex I and apply for the Service.
The Xiaomi Customer Service will ask Beneficiaries to provide invoice of the purchase or delivery bill and IMEI number of the Product, in order to check if the conditions of the Service are fulfilled and arrange mail-in repair. After the device is arrived at the mail-in repair center, an inspection of the Product will be performed and a detailed offer for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and logistics are not part of this Service and shall be borne by the Beneficiary. Beneficiaries can then decide whether to accept the offer and have the Product repaired, or not. In the latter case, the Product will be returned, the inspection costs and logistics fee will be borne by the Beneficiaries.
a. The serial number and/or IMEI number is damaged or has been removed or tampered with;
b. The product is a counterfeit and was not manufactured by Xiaomi.
During the Service period, Beneficiaries can also benefit from additional hotline services:
In any case, Beneficiaries can also reach regular Xiaomi Customer Service through the contact information provided in Annex I.
5.1. Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.
For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.
To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.
5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
5.3. This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.
5.4. The Beneficiary acknowledges that the general terms and conditions described on https://www.mi.com/UK/service/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to UK Law.
Xiaomi Authorized Service Centers Xiaomi Service Repair Centers (Mail in Repair)
Opening hour: 8:30am to 5pm Monday to Friday
Contact: 01233 619320
Address: Beaver Business Park, Ashford TN23 7SH
Opening hour: 9am to 5:30pm Monday to Saturday
Contact: 08006349673
Address: Unit 3D Park Road East, Calverton. NG14 6LL
Opening hour: 9am to 5:30pm Monday to Saturday
Contact: 07566777944
Address: 30 high Street Hucknall. NG15 7HD
Opening hour: 9am to 5:30pm Monday to Saturday; 10:30am to 3pm Sunday
Contact: 07566777943
Address: Unit 5 36/48 main Street, Bulwell. NG6 8EW
Opening hour: 9am to 5:30pm Monday to Saturday; 10:30am to 3pm Sunday
Contact: 07566777946
Address: Unit 7 52a Rectory road, West Bridgford.NG2 6BU
Opening hour: 9am to 5:30pm Monday to Saturday
Contact: 07566777945
Address: 42 Low Street, Sutton in Ashfield. NG17 1DG
Opening hour: 9am to 5:30pm Monday to Saturday; 10:30am to 3pm Sunday
Contact: 01159121111
Address: Unit 90, Intu Victoria, Lower Parliament St, Nottingham NG1 3QN
Opening hour: 9am to 5:30pm Monday to Saturday; 10:30am to 3pm Sunday
Contact: 01159583880
Address: 26 Long Row, Nottingham. NG1 2DR
Opening hour: 9am to 5:30pm Monday to Saturday; 10:30am to 3pm Sunday Contact: 01332365966 Address: SU157 Intu Derby, London Rd, Derby DE1 2PL
Opening hour: 9am to 5:30pm Monday to Saturday; 10:00am to 3pm Sunday
Contact: 07341428589
Address: 36 Division Street, Sheffield, S1 4GF
Opening hour: 9am to 7:30pm Monday to Saturday; 10:00am to 5pm Sunday
Contact: 07394095563
Address: Unit 10 Canary wharf Station, London. E14 4HJ
Opening hour: 9am to 5:30pm Monday to Saturday; 10:30am to 3pm Sunday
Contact: 07784317663
Address: 20 High road Beeston, Nottingham. NG9 2JP
Web chat: www.mi.com/uk
Xiaomi Customer Service phone: 0800 916 0561
Email address: service.uk@support.mi.com