This after-sales promotion (hereinafter the "Promotion") is offered by Xiaomi Technology UK Limited, having its registered office at 100 Brook Drive, Green Park, Reading RG2 6UJ, United Kingdom with registration number 11447538, and which have been added voluntarily and free of charge, applies in addition to the consumer rights granted by the legal warranty, according to the terms and conditions published at https://www.mi.com/uk/service/support/xiaomi12seriesvip.html. For a complete understanding of your rights, we recommend that you consult the applicable laws of the place where you reside.
This promotion applies only to the hardware components of the Xiaomi product as originally supplied and does not apply to software or other equipment owned by Xiaomi or third parties for which a user license agreement final or separate warranty statements or exclusions are intended or purported to apply.
This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Xiaomi 12T and Xiaomi 12T Pro) (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) in the Territory of United Kingdom hereinafter the “Territory”). Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries”) at the conditions described below.
This offer will include the following additional after-sale services:
i. One screen replacement or repair for free in 6 months (please refer to point4.1.);
ii. Out-of-warranty repairs with free labor costs (please refer to point 4.2.);
iii. Exclusive services (please refer to point 4.3.).; (hereinafter, “Services”)
One screen replacement or repair for free: six (6) months from the date of first purchase of the Product by end user
Out-of-warranty repairs with free labor costs: twelve (12) months from the date of first purchase of the Product by end user
Exclusive Services: twenty four (24) months from the date of first purchase of the Product by end user
Beneficiaries who purchase the Product between the 20/10/2022 and 19/10/2023, are eligible for a ONE-time (1) free screen replacement or repair service during the first six (6) months after the date of first purchase of the Product by the end user (hereinafter, “Screen Repair Period”), if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).
Such repair of the screen shall be free of any charge. If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall also be free of any charge.
In order to benefit from this offer, Beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.
This Service does not apply to or cover the following situations:
a. The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
b. The Product is a counterfeit and was not manufactured by Xiaomi;
c. Damages to the screen are caused intentionally or with gross negligence;
d. Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
e. Damages are incurred by malware, unauthorized software or third-party apps used by the end users;
f. The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;
g. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
h. The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.
This service is not also applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.
Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.
Beneficiaries are eligible for ONE (1) out-of-warranty repair for free within TWELVE (12) months after the date of first purchase of the Product by the end user (hereinafter, “OOW Repair Period”).
For the performance of the out of warranty repair (hereinafter “Repair”), the Beneficiaries will benefit from free labor costs (excluding the costs of spare parts and/or logistics costs, such as further clarified in points A (i) and A (ii) below).
During the OOW Repair Period, Beneficiaries can make use of the Service in two (2) ways:
Beneficiaries can directly take the Products to one of the Xiaomi Authorized Service Centers listed below under Annex I " Xiaomi Authorized Service Centers" for the Repair.
The Xiaomi Authorized Service Center will verify the fulfillment of all the conditions imposed for the eligibility of this Service, under the scope of this agreement: ownership and product eligibility.
The Xiaomi Authorized Service Center will perform an inspection and provide the Beneficiary with a work estimate for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and, if necessary, logistics are not part of this Service and shall be borne by the Beneficiary.
Based on the work estimate, Beneficiaries will decide whether to proceed with the Repair or not. In the latter case, the Products will be returned and the inspection costs will be borne by the Beneficiaries.
Beneficiaries can contact Xiaomi Customer Service during the OOW Repair Period through the contact information as listed below at Annex I and apply for the Service.
The Xiaomi Customer Service will ask Beneficiaries to provide invoice of the purchase or delivery bill and IMEI number of the Product, in order to check if the conditions of the Service are fulfilled and arrange mail-in repair.
After the device is arrived at the mail-in repair center, an inspection of the Product will be performed and a detailed offer for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and logistics are not part of this Service and shall be borne by the Beneficiary. Beneficiaries can then decide whether to accept the offer and have the Product repaired, or not. In the latter case, the Product will be returned, the inspection costs and logistics fee will be borne by the Beneficiaries.
a. The serial number and/or IMEI number is damaged or has been removed or tampered with;
b. The product is a counterfeit and was not manufactured by Xiaomi.
During the Service period, Beneficiaries can also benefit from additional hotline services:
In any case, Beneficiaries can also reach regular Xiaomi Customer Service through the contact information provided in Annex I.
5.1. Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.
For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.
To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.
5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
5.3. This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.
5.4. The Beneficiary acknowledges that the general terms and conditions described on https://www.mi.com/uk/service/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to the Laws of England and Wales.
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