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XIAOMI SMARTPHONE INTERNATIONAL WARRANTY SERVICE

XIAOMI SMARTPHONE INTERNATIONAL WARRANTY SERVICE FOR XIAOMI 12 PRO

Additionally to the consumer rights granted by legal warranty under the relevant laws and according to the terms which are published on: https://www.mi.com/global/service/warranty, consumers (hereinafter “Consumer(s)”) who purchase a smartphone Xiaomi 12 Pro (“Product”) from any official sales channel (online or offline) of Xiaomi in any of the countries described below in “Table 1” (hereinafter “Territory(ies)”) and activate the Product within the Territory between the 15th of March 2022 and the 15th of March 2023 (both dates inclusive), will be eligible for getting this International Warranty Service at the designated local Xiaomi´s Service Center (and which can be found under the following link: www.mi.com/global/support/xiaomi-iws. The consumer can select the local region on the website.

This Xiaomi Smartphone International Warranty Service is offered by Xiaomi H.K. Limited registered at Suite 3209, 32/F, Tower 5, The Gateway, Harbour City, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong.

The period of the Xiaomi Smartphone International Warranty Service is TWENTY-FOUR (24) months calculated from the purchase date of the Product*.

IN ANY CASE, THIS INTERNATIONAL WARRANTY SERVICE DOES NOT LIMIT CONSUMER'S RIGHTS UNDER THE RELEVANT LAWS.

Table 1. Countries Covered by Xiaomi Smartphone International Warranty Service

   
Region   		    
Country   
   
Western   Europe   		    
Germany,   Spain, Portugal, Italy, France, Netherlands, Belgium, Luxembourg, United   Kingdom, Ireland   
   
Eastern   and Northern Europe   		    
Poland,   Denmark, Sweden, Norway, Finland, Austria, Croatia, Czech Republic, Slovakia,   Hungary, Lithuania, Latvia, Estonia, Bulgaria, Greece, Romania, Slovenia   
   
Southeast   Asia   		    
Malaysia,   Thailand, Vietnam, Singapore, Philippines   
   
Middle   East   		    
UAE,   Saudi Arabia, Pakistan, Turkey   
   
HTM   		    
Hong   Kong, Macau, Taiwan   
   
Latin   America   		    
Mexico,   Chile, Peru, Colombia   
   
CIS   		    
Russia,   Belarus, Kazakhstan, Uzbekistan   
   
Indonesia   		    
Indonesia   
   
Africa   		    
Egypt,   Morocco, Nigeria, Kenya   

The Xiaomi’s designated Service Center in the Territories will provide Consumers with warranty services permitted by local laws and which might include the following services:

  1. In-warranty repair: for Products which are still under warranty, Consumers shall be requested to provide a valid purchase proof and/or warranty card, and after the Xiaomi’s Service Center detects and confirms that the warranty conditions are met (warranty conditions can be found under https://www.mi.com/uk/service/warranty), Consumers can enjoy in-warranty services.
  2. Out-of-warranty repair: for Products which are not under warranty (i.e. warranty period has expired and/or the Product has out-of-warranty faults) defective spare parts can be replaced at the local Xiaomi’s Service Center with a charge (which might include spare parts cost, labor fee and logistics fee)*. Spare parts included on this out of warranty repair are: Motherboard, Screen, Battery, Battery cover and others.

*The availability of spare part and the price of spare parts and labor fee might vary depending on the local Xiaomi’s Service Center where the service is provided, please check in the local Xiaomi Service Center.

PLEASE NOTE THAT THE DIFFERENT XIAOMI SERVICE CENTERS PER TERRITORY MIGHT HAVE ITS OWN LOCAL REQUIREMENTS AND WILL BE SUBJECT TO LOCAL LAW. THEREFORE, SAFETY QUALIFICATION STANDARDS/MARKS AND THE APPEARANCE/FUNCTION MATERIALS OF THE PRODUCT MAY VARY AS, A RESULT OF THE SERVICE PROVIDED BY THE LOCAL XIAOMI SERVICE CENTER.

Exclusion
This International Service Warranty will not apply to the following cases:

  1. The Xiaomi Smartphone International Warranty Service only supports the repair (in-warranty or out-of-warranty) of designated models in the covered Territories. (Replacements or refunds are excluded).
  2. If Consumer does not provide all the necessary information to the Service Center to create a work order (i.e. name phone number, address, email address, IMEI of the device and fault), or to sign the repair authorization requested from the Service Center (if required).
  3. For Xiaomi smartphones purchased through unofficial sales channels.

Moreover, this International Service Warranty will not cover the following cases when:

  1. Smartphones not purchased and activated in the Territories in the “Table 1”.
  2. Any modification, disassembly, or repair that is not authorized by Xiaomi.
  3. Smartphones that exceed the time limit of the service stated at the location where the service is provided.
  4. Only a refund or replacement is requested by Consumer.
  5. The device cannot be used due to cross-region rather than device failure (for example, it does not support other regional network standards and cannot access the Internet, etc.).

- NOTHING IN THIS DOCUMENT SHALL LIMIT CONSUMERS’ RIGHTS UNDER APPLICABLE LAW -