Xiaomi Smartphone International Warranty Service for Xiaomi MIX Flip

THIS XIAOMI SMARTPHONE INTERNATIONAL WARRANTY SERVICE FOR XIAOMI MIX FLIP(“WARRANTY”) IS A VOLUNTARY MANUFACTURER’S COMMERCIAL WARRANTY, ADDITIONAL TO THE CONSUMER RIGHTS GRANTED BY LEGAL WARRANTY UNDER APPLICABLE LAWS AND OTHER COMMERCIAL WARRANTY WHICH IS PROVIDED ACCORDING TO THE TERMS AND CONDITIONS PUBLISHED ON: https://www.mi.com/global/service/warranty.

The International Service Warranty is particularly useful to customers, who purchase a product within the included markets and require warranty service in another participating market.

a)         Scope of Warranty

End users who purchased a Xiaomi MIX Flip (“Product”) from any official authorized sales channel of Xiaomi in one market listed in the “Table 1” and activated their Product within this market or satisfied the laws and regulations, or the conditions otherwise published by Xiaomi (“Consumers”) will be eligible for the services (including SWAP repair service and software upgrade service) under this Warranty at the designated service center(s) of Xiaomi in other markets listed in the “Table 1”, which is offered by Xiaomi H.K. Limited registered at Suite 3209, 32/F, Tower 5, The Gateway, Harbour City, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong. The period of this Warranty is 24 months calculated from the purchase date of the Product.

The services under this Warranty will be provided: (1) in accordance with the laws and standards in the market where the services are provided, to the extent permitted by local laws, and (2) based on the availability of materials in this market, to ensure that the Product can be used normally in the market where services are provided. Please refer to https://www.mi.com/global/service/warranty to get more information about the warranty services provided in each market.

Table 1. Markets covered by the Warranty

This Warranty will include the following service types:

1.       In-warranty service: Provide a valid purchase proof, and after the relevant Xiaomi’s Service Center detects and confirms that the warranty conditions are met, you can enjoy free warranty services. The service procedures and warranty determination rules may vary by markets.

2.       Out-of-warranty service: For smartphones that warranty period has expired or is not covered by warranty, defective spare parts can be replaced at the relevant local Xiaomi Service Center with a charge.

The price of spare parts and labor fee are subject to the local Xiaomi’s Service Center where the service is provided.

And spare parts available for the out-of-warranty service of Xiaomi Smartphone International Warranty Service include: Motherboard, Screen, Battery, Battery cover and others. The availability is subject to the local Xiaomi Service Center.

Please be noted that the appearance/function of your smartphone/repaired material may vary as a result of Service provided, and the safety qualification standards/marks for your smartphone/repaired materials may be applicable only to the place where the Xiaomi Smartphone International Warranty Service is provided due to the requirements of local laws so as to differ from the requirements of the laws in the place where you purchased and activated your smartphone.

 b)        Exclusion

This commercial warranty will not apply to the following cases:

1.       The Xiaomi Smartphone International Warranty Service only supports repair (including SWAP repair and upgrade service) of designated models in the covered markets but no returns of Smartphones. Other services are subjected to the place whether the service is provided.

2.       Consumers are required to give collection authorization for information needed to provide Xiaomi Smartphone International Warranty Service, and sign the handover form and instruction form, otherwise the relevant Xiaomi’s Service Center has the right to refuse to provide Xiaomi Smartphone International Warranty Service.

3.       For smartphones purchased through unofficial channels, the service center has the right to refuse to provide services. Please purchase the device through an official channel recognized by Xiaomi.

Moreover, this commercial warranty will not cover the following cases when:

1.       Smartphone model is not covered by Xiaomi Smartphone International Warranty Service.

2.       Smartphones are not sold and activated in the markets stated in the “Table 1”.

3.       Smartphones are sold through unofficial channels of the markets stated in the “Table 1”.

4.       Any modification, disassembly, or repair is not authorized by Xiaomi.

5.       Smartphones exceed the time limit of the service at the location where the service is provided.

6.       Only a refund is requested, or a replacement is requested in case of no product quality issue.

7.       The device cannot be used due to cross-region rather than device failure (for example, it does not support other regional network standards and cannot access the Internet, etc.).

8.       Beyond the scope of the statutory service policy of the service place.

Nothing in this Commercial Warranty shall limit Consumers’ rights under applicable law.