End users who purchased Mi 11 in any Xiaomi local authorized sales channel and activated locally, will get:
Xiaomi warrants the end user purchaser that your Mi 11 shall be free from defects in materials and workmanship under normal use for twenty-four (24) months from end user purchase date
Additionally to the consumer rights granted by the legal warranty and according to the terms which are published on https://www.mi.com/sg/service/warranty?v=miphone#warrant the following voluntary additional and free of charge commercial guarantee shall apply to all consumers in Territory of Singapore (“Consumer”). The commercial guarantee is offered by Xiaomi H.K. Limited registered at Suite 3209, 32/F, Tower 5, The Gateway, Harbour City, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
Consumers who purchase a Xiaomi Mi 11 (“Product”) between the 9th February 2021 and 8th October 2022, at any official sales channel (online or offline) of Xiaomi in the Territory of Singapore (“Territory”) and activate the Smartphone within the Territory, will be eligible to a one-time (1) free repair service at the local Xiaomi´s Service Center during the first twelve (12) months after the purchase, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by Consumer (i.e. like non-intentional falling of the Product).Such repair of the screen shall be free of any charge and includes, if need be, the replacement of the screen also free of any charge.
In order to benefit from this commercial guarantee, Consumers must contact the Xiaomi Customer Support. Consumers might be requested to send the invoice of the purchase or the delivery bill.
This commercial guarantee shall not be applicable or cover to the following cases:
I. Damage to the screen caused intentionally or with gross negligence;
II. Damages affecting only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
III. Damages incurred by malware, unauthorized software or third-party apps used by the Consumer.
Moreover, the commercial warranty shall as well not in any of the following cases:
I. The Consumer does not disclose the invoice of the purchase or delivery bill;
II. The serial number and/or the IMEI number is damaged or has been removed or tampered;
III. The Product is counterfeit and has not been manufactured by Xiaomi;
IV. The defect is caused by a non-intended purposes use or contrary to Xioami’s or the seller´s instructions, manuals or guidelines;
V. The defect arises from the Consumer’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software or components.
This commercial warranty is not applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.
Nothing in this Commercial Guarantee shall limit Consumers rights under the applicable law.