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STEP 1
Key in credit card or debit card details. Click "Pay Online".
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STEP 2
Key in "Pin Code" sent to mobile phone. Click "OK"
to proceed and complete payment.
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STEP 1
Log in to your online banking
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STEP 2
Log in to your online banking
account. Click "Continue"
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STEP 3
Key in "OTP" and click confirm
to complete payment
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Is my Credit Card / Debit Card details protected?
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All details keyed in the payment page is secured and protected by MOLPay
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Can I use a Debit Card to make payment??
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You can use your debit card to make payment as long as it is a Visa or MasterCard brand.
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Upon check out from Xiaomi website, not able to reach my credit card page to key in PIN?
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This may be a temporary network issue with your respective credit card bank. Kindly make payment again after 30 minutes. If problem persist, kindly contact your credit card issuing bank.
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Credit Card/Debit Card transaction keep failing. Why?
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Kindly make sure your credit card has sufficient balance and credit limit to proceed with payment. You may contact your respective credit card bank to inquire further.
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Did not receive the Pin Code on my mobile?
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You may choose to resend the pin code from the bank payment window. If problem persist, kindly contact your respective credit card bank.
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My credit card has been charged, but my order shows failed?
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You may send an email to MOLPay at support@molpay.com along with your “Order ID” . MOLPay will double check on your payment status.
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Is my Log in details protected?
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All details keyed in the payment page is secured and protected by MOLPay
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My online banking payment keeps failing. Why?
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Kindly make sure you have sufficient bank balance to proceed with payment. If this problem still persist, kindly contact email support@molpay.com along with your Order ID for them to check.
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Did not receive the OTP Code on my mobile.?
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You may choose to resend the pin code from the bank payment window. If problem persist, kindly contact your respective credit card bank.
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My bank account has been deducted, but my order shows failed.?
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You may send an email to MOLPay at support@molpay.com along with your "Order ID". MOLPay will double check on your payment status.
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My order has been cancelled, when will I receive my refund?
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Customer will receive their refund within 7 to 14 working days after the payment has been cancelled.