EXCLUSIVE SERVICES TERMS AND CONDITIONS
Xiaomi 14T/Xiaomi 14T Pro – EXCLUSIVE SERVICES TERMS AND CONDITIONS
This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/pk/support/warranty/.
1. SCOPE OF APPLICATION AND BENEFICIARIES
This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Xiaomi 14T/Xiaomi 14T Pro) (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of Pakistan (hereinafter the “Territory”). This offer is provided by Xiaomi Pakistan (Private) Limited registered at Office # 1502, 15th Floor, Tricon Corporate Center, 73-E, Main Jail Road, Gulberg II, Lahore, Pakistan (hereinafter “Xiaomi” or “we”).
Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.
2. AFTERSALES SERVICES
This offer will include the following additional after-sale services (hereinafter, “Services”):
i. Twenty-four (24) month quality assurance (please refer to 4.2.);
ii. One (1) limited broken-screen warranty in six (6) months (please refer to point 4.3.);
iii. One (1) out-of-warranty repair with free labour services within twelve (12) months (please refer to point 4.4.);
iv. 24-month VIP Exclusive customer services (please refer to point 4.5.).;
3. PERIOD OF THE SERVICES
- Twenty-four (24) month quality assurance: twenty-four (24) months from the date of first purchase of the Product by the Beneficiaries.
- One (1) limited broken-screen warranty: six (6) months from the date of first purchase of the Product by the Beneficiaries. The purchase date must be before October 1st , 2025 , in order to benefit from this service.
- One (1) out-of-warranty repair with free labour services: twelve (12) months from the date of first purchase of the Product by the Beneficiaries. The purchase date must be before October 1st , 2025, in order to benefit from this service.
- 24-month Exclusive customer services from the date of first purchase of the Product by Beneficiary.
4. SERVICES DESCRIPTION
4.1 24-month quality assurance
The Product shall be free from defects in materials and workmanship under normal use for TWENTY FOUR (24) months from the date of first purchase of the Product by you (hereinafter, “Warranty Period”).
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Beneficiaries will be eligible to get the Product repaired or be replaced for free in accordance with local warranty policy.
In the event Beneficiaries are eligible for any free warranty services, Beneficiaries are advised to fully “back-up” and/or delete all personal data before handing the Product to the Xiaomi Authorized Service Center. Please note that in the process of any warranty services, the Product content and software settings may be restored to factory settings and no personal data and settings in the Product will be restored. Xiaomi shall not be liable if the contents in the Product’s data storage media were altered, deleted, or in any way modified during any warranty services.
This 24-month warranty service will not apply to the following scenarios and Beneficiaries shall bear the full cost of repairs or materials (charges will be subject to the provisions of Xiaomi or Xiaomi Authorized Service Center):
- damage caused by transportation or loading and unloading during return or replacement or repair;
- damaged caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare;
- damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of Xiaomi;
- damage caused by the use of non-original battery or battery leakage;
- Beneficiaries do not provide the invoice of the purchase or delivery bill or warranty card if it is required;
- serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;
- the Product is a counterfeit and was not manufactured by Xiaomi.
- defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the Xiaomi´s instructions, manuals, or guidelines;
- defect arises from the Beneficiaries’ own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;
- operational problems and malfunctions caused by software installation and configuration or computer viruses;
- weak signal due to telecommunication operator’s service problem; or
- the Warranty Period has expired.
4.2 One (1) limited broken-screen warranty
Beneficiaries who purchase the Product between the October 1st 2024 and October 1st 2025 are eligible for a one-time (1) free screen replacement or repair service during the first six (6) months after the date of first purchase of the Product (hereinafter, “Screen Repair Period”), if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).
Such repair of the screen shall be free of any charge. If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall also be free of any charge.
Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.
a) Exclusions
This Service does not apply to or cover the following situations:
The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;
The Product is a counterfeit and was not manufactured by Xiaomi;
Damages to the screen are caused intentionally or with gross negligence;
Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
Damages are incurred by or due to malware, unauthorized software, or third-party apps used by the end users;
The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;
The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals, or guidelines; or
The defect arises from the Beneficiary’s own or unauthorized repair or manipulation, or the use of non-authorized or non-original spare parts, software, or components.
In case the Product needs to be replaced with a new one because of, for example, damage on the screen or because of screen alteration, then the Product would not fall under this scope of warranty. Such replacement will be subject to the legal warranty standards.
4.3 ONE (1) OUT-OF-WARRANTY REPAIRS WITH FREE LABOUR COSTS
Beneficiaries who purchase the Product between the October 1st 2024 and October 1st 2025 are eligible for one (1) out-of-warranty repair (“OOW Repair”) for free within twelve (12) months from the date of first purchase (hereinafter, “OOW Repair Period”). Only labour fees can be exempted, other spare parts cost and/or logistic cost shall subject to the respective Xiaomi Authorized Service Centre where the OOW Repair is provided.
Mechanism of the OOW repair
For the performance of the out of warranty repair (hereinafter “Repair”), the Beneficiaries will benefit from no labour fees (spare parts costs and/or logistics costs excluded, as better specified under A (i) and A (ii) below).
During the OOW Repair Period, Beneficiaries can make use of the Service in two (2) ways:
i. Take the Product to the front-end Xiaomi Authorized Service Center for on-site repair
Beneficiaries can directly take the Products to one of the Xiaomi Authorized Service Centers listed below under Annex I "Xiaomi Authorized Service Centers" for the Repair.
The Xiaomi Authorized Service Center will verify the fulfillment of all the conditions imposed for the eligibility of this Service under the scope of this document.
The Xiaomi Authorized Service Center will perform an inspection and provide the Beneficiary with a work estimate for the repair of the Product. The labour cost will already be extracted from this offer. Please note that the cost of spare parts and, if necessary, logistics are not part of this Service and shall be borne by the Beneficiary.
Based on the work estimate, Beneficiaries will decide whether to proceed with the Repair or not. In the latter case, the Products will be returned and the inspection costs will be borne by the Beneficiaries.
ii. Contact the Xiaomi Customer Service via local mi.com for mail-in repair
Beneficiaries can contact Xiaomi Customer Service during the OOW Repair Period through the contact information as listed below at Annex I and apply for the Service.
The Xiaomi Customer Service will ask Beneficiaries to provide invoice of the purchase or delivery bill and IMEI number of the Product in order to check if the conditions of the Service are fulfilled and arrange mail-in repair.
After the device has arrived at the mail-in repair center, an inspection of the Product will be performed and a detailed offer for the repair of the Product will be shared with the Beneficiaries. The labour cost will already be extracted from this offer. Please note that, regardless, the cost of spare parts and logistics are not part of this Service and shall be borne by the Beneficiary. Beneficiaries can then decide whether to accept the offer and have the Product repaired, or not. In the latter case, the Product will be returned, however the inspection costs and logistics fee will be borne by the Beneficiaries.
This Service does not apply to or cover the following situations:
The serial number and/or IMEI number is damaged or has been removed or tampered with; or
The product is a counterfeit or was not manufactured by Xiaomi.
4.5 24-month VIP Exclusive customer service
During the Service period, Beneficiaries can also benefit from additional hotline services:
- You can contact the XIAOMI Customer Service on 0800-942664
(Opening Hours: Mon-Sat 9:00 – 18:00).
In any case, Beneficiaries may contact regular Xiaomi Customer Service through the contact information provided in Annex I.
5. MISCELLANEOUS
5.1. Data Privacy: Xiaomi attaches great importance to Beneficiaries privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.
For the purpose of providing you the Services under this document, Xiaomi will act as the data controller and may collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may also share this information with any of our Authorized Service Centers, if necessary.
To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.
Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the phone including, but not limited to, your personal and/or confidential documents and data. You are responsible for: (a) erasing all data (including personal and/or confidential files and data from the Product); and (b) making back-up copies of all data you wish to retain, before returning the Product to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the Product when you return it.
5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
5.3. This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.
5.4. The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.com/pk/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to Pakistani law.
THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE RELEVANT CONSUMER LAWS OF PAKISTAN.
ANNEX I
INFORMATION
ON
XIAOMI AUTHORIZED SERVICE CENTERS
AND
XIAOMI SERVICE CONTACT
Xiaomi Authorized Service Centers
https://www.mi.com/pk/support/service-centre/
Xiaomi Service Contact