Q5: Why does Xiaomi TV show abnormal screen when it is cold booting? (Troubleshooting plan)
A: Please try to play the video on local or other platforms.
1. If the fault recurs, there may be a problem with the display or the motherboard / three-in-one board. Please check the display or the motherboard / three-in-one board.
2. If the failure does not recur, it may be a separate platform problem. You need to grab the log and feedback information such as the source and clarity of the film.
Q6: Why does Xiaomi TV darken the four corners in a solid color picture?
A: The backlight of the LCD screen used by Xiaomi TV is an LED light source, which is a certain distance from the edge of the TV screen. The LED light source is scattered by optical technology to allow as much light as possible to be evenly distributed on the display screen. Where there are no LED lights at the four corners of the screen, there will be a little dimming. This is a normal phenomenon in the television industry and is in compliance with national technical specifications. It requested to use it with confidence.
Q7: What devices does the Xiaomi TV app can control?
A: Xiaomi TV does not have the function to control other devices.
Q8: What formats of8K video and 4K video can Xiaomi TV resolution support?
A: 1. Support USB channel and online playback of 24 frames of VP9 and H.265 8K video formats; VP9 and H.265 are video encoding formats, MP4 or WebM are video packaging formats, and 8K video over 24 frames is temporarily Does not support playback;
2. A TV with a physical resolution of 3840 × 2160 and above is called a 4K TV (Ultra High Definition TV).
Q9: Why my Xiaomi TV is a 4K resolution display, but there is no 4K resolution option when playing online videos?
A: Whether there is a 4K resolution option has nothing to do with whether the TV screen has 4K resolution, but it depends on the source of the online video content provider to provide 4K bitstream, which has nothing to do with product quality, please feel relieved about usage.
Q10: Why does the official website advertise than Xiaomi TV can support a certain video format, but it does not actually support it?
A: Hello, please support genuine film and television resources! Some video formats are not supported mainly due to copyright issues. For example, when using a TV to play MP4 format videos in a USB flash drive, some can be played, and some direct display formats are not supported. This is because although the same is MP4, there may be differences in the video encoding format, so there will be actual Unsupported circumstances.
Q11: Why Xiaomi full screen TV screen is not full screen display?
A: Hello, full screen means that there are no front frame obstructions on the TV, left and right sides, but there are still LCD control dark areas. The LCD control dark area is about 7mm, which is the current average standard in the industry.
Q12: Why Xiaomi TV's bezel is curved?
A: Hello, Xiaomi's ultra-thin TV feels that some bending is normal. You can place a thin line parallel to the two ends of the TV and use a ruler to measure the distance in the middle of the TV. If the front is bent within 3.10mm and the back is bent within 1.20mm is in the normal range.
Q13: Why Xiaomi TV is colour cast?
Not applicable to International market,just for Indian Mi.com.
Q14: Why Xiaomi TV has boot ads?
A: Xiaomi TV does not have boot ads.
Q15: Why is there an advertisement when using the cast screen of Xiaomi TV?
A: Xiaomi TV does not have ads when using the cast screen..
Q16: How to enter special sub characters in Xiaomi TV WiFi password?
A: Android native keyboard is unfolded, no special switching required
Q17: Does Xiaomi TV support 3D function?
A: Does not support.
Q18: Why does my Xiaomi TV play videos from external devices such as USB flash drives or mobile hard drives without sound?
A: Please also determine the audio encoding format of the video you want to play first, and check whether the model supports the audio encoding format on Xiaomi ’s official website. If it does not, you cannot output the sound of the video. This is a product design, not quality Question, please use it with confidence.
Q19: Why can't my Xiaomi speaker control Xiaomi TV to turn on? (Troubleshooting plan)
A: Xiaomi TV does not have the function.
Q20: Why are there letters or characters on the surface of the Xiaomi TV screen that I receive?
A: In order to protect the screen from damage during transportation, Xiaomi TV will put a protective film on the surface of the TV screen for shipment. The protective film will be marked with letters or characters. Users can follow the warning stickers on the TV screen. Tear off the screen protection film to use Xiaomi TV, this problem is not a product quality problem, please use it with confidence.
Q21: Why do I buy several Xiaomi TVs of the same model, but the appearance is different?
A: Due to different production batches of Xiaomi TVs, the appearance is slightly different. They are all Xiaomi quality guarantees. Please use it with confidence.
Q22: Why can't my iPhone be used for cast screen on Xiaomi TV? (Troubleshooter plan)
Not support Airplay
Q23: Why is there no sound from my Xiaomi TV connected to the amplifier or speakers via HDMI? (Troubleshooting plan)
A: First, you need to determine whether the speaker supports the ARC function and whether the HDMI cable used is a standard cable of 1.4a or above. Second, connect the HDMI cable to the HDMI ARC interface of the TV and the speaker. Xiaomi TV needs to enable HDMI control option under Input section, the specific path: Settings-Input-HDMI Control.
Q24: Why doesn't my Xiaomi TV connected set-top box work? (Troubleshooting plan)
A: First of all, please make sure to use the correct cable to connect to Xiaomi TV and set-top box, and make sure that it is connected to the correct interface. HDMI can be directly connected to the TV's HDMI interface. The AV interface should also correspond to the red, white and yellow colors one by one. After connecting the cables, please also enter the TV's signal source interface, replace the TV's signal source with the corresponding HDMI interface or AV interface, you can enter the set-top box interface, if you have any questions, please contact Xiaomi after-sales team in time.
Q25: Why is there a foreign material in my Xiaomi TV display?
A: The display screen used by Xiaomi TV is produced with precision technology and the production environment is highly clean. However, due to the limitation of production operations and product manufacturing processes, for any manufacturer, there is still no guarantee that the display screen is 100% free of foreign objects. This is a normal phenomenon in the TV industry. Xiaomi will strictly control the foreign object standard on the display. If you have any questions, please contact Xiaomi after-sales team in time;
Q26: Why does the Xiaomi TV I just bought have a slight plastic smell when I put it in the house?
A: Hello, due to the material of the Xiaomi TV ’s casing and the internal motherboard parts, there are also some paint coatings and other materials. The newly purchased TV will, like the newly purchased furniture, experience a certain odor and temperature rise over time. The smell will be noticeable. The odor will gradually decrease with the use of the TV and finally disappear completely. You can increase the ventilation of the use environment to disperse the odor. The materials and processing processes used by Xiaomi TV fully meet the requirements of environmental protection regulations such as the "Administrative Measures for the Pollution Control of Electronic Information Products", please use it with confidence.
Q27: What is the effective range of the Xiaomi TV's Bluetooth remote control?
A: Hello, the effective range of the Bluetooth remote control is within 10 meters.
Q28: Why doesn't my Xiaomi TV recognize the removable hard drive? (Troubleshooting plan)
A: Hello, there may be the following reasons:
Q29: Why is the speed of my family's Gigabit broadband on Xiaomi TV only 10MB / s?
A: Hello, the current network receiving port of Xiaomi TV is 100Mb, so the download speed can be up to about 10MB/s. 10MB/s=10M*8bps=80Mbps.
Q30: My home speaker has an optical fiber interface, but the Xiaomi TV I purchased does not have an optical fiber interface. How does Xiaomi TV connect with the speaker?
A: Hello, at present Xiaomi TV audio output port supports coaxial output of S / PDIF. If you need to connect with the optical fiber interface of the external speaker, you can purchase a coaxial optical fiber converter as an intermediate conversion device. But this is just an alternate suggestion and we cannot guarantee of it’s operation because optical fibre interface is not available in your TV.
Q31: Which screen projection methods does Xiaomi TV support?
A: Chromecast & Miracast
Miracast is available in few models as of now but very other models will receive update
to use it.
Q32: Why is the display of Xiaomi TV connected to my computer blurry and the mouse moves slowly?
A: Hello, the blur appears when the computer is connected to the TV, because the resolution of the computer is higher than the resolution of the TV. You can adjust and reduce the resolution of the computer to be clear.
Q33: What is the CEC switch in the input source of Xiaomi TV?
A: Hello, CEC means consumer electronic control. This function brings you a lot of convenience. It allows you to control multiple CEC devices with one remote control, so there is no need to use multiple remote controls to control electronic devices.
Q34: Can Xiaomi TV be used abroad?
A: Yes, but you need to pay attention to the power needs to match the TV, and pay attention to the distinction between domestic and foreign networks.
Q35: Does Xiaomi TV support surround sound?
A: Does not support .
Q36: Can the Android phone version of the application be installed directly on Xiaomi TV?
A: Hello, no, the mobile APP software is all the files ending with the suffix file apk. These are all mobile files and cannot be installed on the TV. Even if they install, they cannot be used or will not work properly sometimes.
Q37: What is Dolby Atmos supported by Xiaomi TV?
A: No, does not support.
Q38: Can Xiaomi Mural TV be seated?
A: Currently, no Mural TV in global market.
Q39: What is dynamic backlight technology?
A: Hello, the dynamic backlight is that the system divides the image signal into several areas, analyzes and calculates the image brightness according to each area, and then automatically controls the brightness of the backlight source in each area. Simple to understand, it can make white more white and black more black in the process of changing the TV picture, which fully shows the bright and vivid pictures on the TV, and the background light is dynamically adjusted, so that on any movie/picture user will not see face too bright or too dark picture .
Q40: How does Xiaomi TV set up screensavers?
A: Hello, user can enter Xiaomi TV Settings-Setting Preference-Screensaver style to choose your favorite screensaver.
Q41: Does Xiaomi TV support devices such as Bluetooth keyboards and gamepad?
A: Hello, Xiaomi TV supports the Bluetooth HID protocol, which can connect Bluetooth devices, gamepad and other devices
Q42: Does Xiaomi TV support PPPoE dial-up Internet access?
A: Hello, PPPoE dial-up operation is not supported. If user wants ,please connect to the broadband via PPPoE dial-up, you can first implement PPPoE dial-up through a router. The TV can be connected to the router wirelessly (2.4GHz and 5GGHz) or over wired network.
Q43: How does Xiaomi TV connect to the computer's VGA output interface?
A: Hello, Xiaomi TV does not have a VGA interface. If users want to connect to the computer VGA interface, they can only use VGA to HDMI converter (not "HDMI to VGA cable"), and then connect to the TV's HDMI interface.
Q44: How to turn on / off the eye protection mode?
A: Currently, no eye protection mode for all models.
Q45: What are the characteristics of direct type backlight?
A: Hello, TVs with direct backlight technology will be thicker than TVs with edge-in backlight technology. Because the hardware part of direct backlight technology requires a larger space, it will be thicker. However, the direct-type backlight technology does not have the problem of localized heat generation like the side-type backlight, and the direct-type backlight technology has a better color gamut, and the TV screen will look more natural.
Q46: Why does my Xiaomi TV display a red, green and blue screen when it is turned on?
A: This phenomenon of red, green and blue screens is not a TV quality problem or a TV failure, but it is caused by poor TV signal matching. User just need to restart the TV and confirm to upgrade to the latest TV software.
Q47: Why is my Xiaomi TV screen loosened when I tap it with my finger?
A: Hello, I'm sorry to cause you trouble. This phenomenon is normal. To avoid the LCD panel from being deformed when the front frame is pressed against the LCD panel, it is for the safety of the LCD panel.
Q48: Why does the Xiaomi TV take a long time to turn on for the first time?
A: Hello, the TV needs to install the built-in program for the first time, it takes about 2-3min, please wait patiently
Q49: How does Xiaomi TV switch on and off?
A: Hello, turn on: After plugging in the TV, the TV is in the standby state by default. You can use the remote control power button or press the TV's on / off button to turn it on. Turn off: short press the remote control's power button to enter standby, long press Turn off the power button of the power switch or press the on / off button of the TV to enter the shutdown state.
Q50: Can Xiaomi TV give sound output without external speakers/device ?
A: Of course, you can enter the Xiaomi TV settings- set the output to the TV speakers,
you will get audio through TV speakers.
Q51: Why is my Xiaomi TV screen blue or red?
A: This is because the image parameters in your TV settings are set to be colder or warmer, as long as it is set to standard, it will return to normal. Setting path: Settings-Device Preferences-Picture Quality-Color Temperature Settings.
Q52: When Xiaomi TV removes the removable storage device (hard disk or U disk), how does it eject the removable storage device?
A: After entering the storage device directory, press the left button to pop up the "safety eject device" option, and you can unplug the device
Q53: What are the characteristics of H.265 hard decoding technology supported by Xiaomi TV?
A: H.265 is a new video coding standard after H.264. Under the same video quality, it can make the video smaller, and can experience 4K source through lower bandwidth. H.265 decoding technology The emergence of 4K has greatly promoted the popularization of 4K.
Q54: How does Xiaomi TV restore factory settings?
A: To restore the factory settings: Go to Settings-Device Preference-Reset.
Q55: How does Xiaomi TV use the ARC function to connect with the amplifier decoding device in the user's home?
A: Connect the ARC interface of the TV to the ARC interface of the decoding amplifier with an HDMI cable of version 1.4 or above, set the TV's sound output option to HDMI (ARC), and then set the decoding amplifier to ARC decoding mode. The video content is played on the TV, which is decoded by the decoding amplifier and outputs sound to the audio equipment.
Q56: How to use the voice function of Xiaomi Bluetooth Voice Remote?
A: Press the voice button of the remote control on any interface after the TV is turned on. After the voice reminder pops up, you can say the movie content you want to search or the name of the application you want to open into the microphone hole on the top of the remote control. When you're done, release the voice key and the TV will automatically search for movie content / open the app.
Q57: How does the infrared function of Xiaomi Bluetooth voice remote control control the set-top box at home?
Not applicable
Q58: Will the use of Xiaomi Bluetooth voice remote control affect the operation of the set-top box?
Not applicable
Q59: Can the set-top box directly use the Xiaomi Bluetooth voice remote control?
A: Based on the TV Guide application and using USB IR settings, you can use the Xiaomi remote control to control the set-top box
Q60: What system does Xiaomi TV use?
A: There are two classes for Xiaomi TV now :
First class uses the PatchWall artificial intelligence TV system based on the Android
system which is also known as Patchwall series. 32 patchwall, 43 patchwall &
55 patchwall models are patchwall series models.
Second class is being launched with Android OS out of the box along with Patchwall
and is known as Android series.
Note: 32 and 43 patchwall series models are now updated to Android series recently.
Q61: What are Xiaomi TV's online film and television content providers?
Hungama/YouTube/Voot/Netflix/Flickstree/Hotstar/Altbalaji/Sunnxt/PrimeVideos/
JioCinema/Zee5/Eros/Hooq/Bloomberg/Epic/Republic/Shemaroo/Hoichoi/ABP/
Docubay/Lattu Kids
Q62: Does Xiaomi TV support installing TV applications?
A: Yes, please sign in to your Google account and download from the Google App Store
Q63: Does Xiaomi TV contain a switch-on advertisement?
A: No.
Q64: How to activate Xiaomi TV Extremely Clear Membership?
A: Xiaomi membership service is not supported.
Q65: Why is Xiaomi TV easy to have a curved feel visually?
A: When the plane is getting thinner and thinner and tends to a long line, very slight bending will affect people's visual perception and form a curved feeling. The degree of the sheet of paper will have a noticeable curvature. At the same time, as the length increases, the bending feel becomes more pronounced. Xiaomi TV with ultra-thin design, TV with large screen looks easy to bend under the slightest bending situation. Xiaomi TV has passed various tests of China Quality Certification Center (CQC) and obtained national 3C certification. The product is safe under normal use conditions, so please use it with confidence.
Q66: What are the main interfaces on the back of the Xiaomi TV host?
A: With the following:
Q67: How does Xiaomi TV enter Recovery?
A: For Infrared remote control: After the TV is turned off, press and hold the home button + menu key at the same time, and hold the remote control at the key position of the TV, and then press the TV’s power key until it enters Recovery mode and then let go;
For Bluetooth remote control: Turn off TV and wait for 10 seconds. Turn on TV & press ‘Mi’ and ‘O’ key simultaneously on the remote control after 10 seconds.
Wait for Mi logo to appear then release the pressed keys.TV will open on Recovery mode.
Q68: Why does Xiaomi TV turn off automatically if it is not used for a long time?
Not applicable
Q69: Why can't the base of my Xiaomi TV be installed?
A: This happens because the base of Xiaomi TV is divided into left and right. You can see the engraved letters on the position where the base is connected to the TV. L is left and R is right. This is for the convenience of the installer when installing the TV base. If you can't install it yourself, you can change the two bases & TV might misbalance or drop down.
Q70: Why is the tester light turns on when touched on the back cover or screws or ports?
A: In order to meet the needs of electromagnetic compatibility, two-pin plug-powered home appliances generally add a small Y capacitor between the neutral line, the live line and the ground line (the TV ground metal part). Therefore, the metal part of the TV has a certain voltage (screw and lock on the metal back plate), the specific voltage value will vary depending on the capacitor configuration, about tens of volts. So it is possible to test with an electric pen. As far as the human body is concerned, not only does the voltage need to be high enough, but it must also have enough current. Xiaomi TV will strictly control the size of the Y capacitor, and it will also be able to strictly control the contact current generated when the human body contacts, meeting the national regulations of not exceeding 0.35mA, which is absolutely safe for the human body under normal circumstances.
Q71: How does Xiaomi TV pair with a Bluetooth remote control?
A: MI + O key for pairing.
Q72: What if remote control is stuck or responds slowly?
A: Refer to the following step:
Does it help?