This aftersales promotion (hereinafter the “Promotion” ) is offered by Xiaomi Pakistan (Private) Limited, registered address is: 8-G, Mushtaq Gurmani Road, Gulberg II, Lahore, Gulberg Town, Lahore, Punjab, Pakistan (hereinafter “Promoter” and/or “Xiaomi” ) and which have been added voluntarily and free of charge.
This Promotion applies in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/pk/service/support/warranty.html
This hereby Promotion is limited to selected Xiaomi smartphones (only applicable to the following specific models: Xiaomi 12, Xiaomi 12 Pro ) (hereinafter the “Product(s)” ) purchased through any Xiaomi official sales channels (online or offline) in the Territory of [Pakistan] (hereinafter the “Territory” ).
Only consumers that have purchased the aforementioned Products are eligible to benefit from this Promotion (hereinafter “Beneficiaries” ) at the conditions described below.
This Promotion will include the following additional aftersales services:
i. Out of Warranty free labor fee repair (please refer to point 4.1.);
ii. 24-Month Warranty Period (please refer to point 4.2.);
iii. Screen Warranty (please refer to point 4.3.);
This Promotion will start on Friday 29th July 2022 ( “Start Period” ) and will have the following duration for each Service:
*This means that both Beneficiaries who purchased the Product before and after the Start Period can benefit from this Promotion. However, if the Product was purchased before the Start Period, the duration of each Service starts counting from the date of purchase of the Product (e.g. if a Consumer purchased a Xiaomi 12 Pro smartphone the last 30th May 2022, the Consumer will have a total of twelve(12) months to apply for the Out of Warranty free labor fee repair.
Beneficiaries are eligible for ONE (1) out-of-warranty repair (free labor cost) within TWELVE (12) months after the date of purchase of the Product and subject to the Start Period. (hereinafter, “OOW Repair Period” ).
Beneficiaries will be eligible:
a. when going directly to the Xiaomi’s Service Center listed below under Annex I during the OOW Repair Period;
or;
b. when applying for the Product’s out of warranty repair via mi.com Customer Service contact as indicated below under Annex I during the OOW Repair Period.
For the performance of the out of warranty repair (hereinafter “Repair” ), the Beneficiaries will benefit from free labor fees (spare parts costs and/or logistics costs are excluded as better specified under A (i) and A (ii) below).
During the OOW Repair Period, Beneficiaries can make use of the Service in two (2) ways:
Beneficiaries can directly take the Product to one of the Xiaomi Service Centers listed below under Annex I "Xiaomi Service Centers" for the Repair.
The Authorized Service Center will verify the fulfillment of all the conditions imposed for the eligibility of this Service, under the scope of this Agreement: ownership and product eligibility.
The Authorized Service Center will perform an inspection and provide Beneficiary with a work estimate for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and, if necessary, logistics are not part of this Service and shall be borne by the Beneficiary.
Based on the work estimate, Beneficiaries will decide whether to proceed with the Repair or not. In the latter case, the Product will be returned and the inspection costs will be borne by the Beneficiaries.
Beneficiaries can contact Xiaomi’s Customer Service during the OOW Repair Period through the contact information as listed below at Annex I and apply for the Service.
The Customer Service will ask Beneficiaries to provide invoice of the purchase or delivery bill and IMEI number of the Product, in order to check if the conditions of the Service are fulfilled and arrange mail-in repair.
After the device arrive at the mail-in repair center, an inspection of the Product will be performed and a detailed offer will be made for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and logistics are not part of this Service and shall be borne by the Beneficiary. Beneficiaries can then decide whether to accept the offer and have the Product repaired, or not. In the latter case, the Product will be returned, the inspection costs and logistics fee will be borne by the Beneficiaries.
This Service does not apply to or cover the following situations:
a. Xiaomi Products not purchased within the Territory in official sales channels (online or offline);
b. The serial number and/or IMEI number is damaged or has been removed or tampered with;
c. The product is a counterfeit and was not manufactured by Xiaomi.
All customers who purchase and activate a Xiaomi 12, Xiaomi 12 Pro phone through Xiaomi official sales channels (official website or offline retailers) in Pakistan are entitled to 24-month quality assurance for any quality problem in the normal use from the date of purchase.
• The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
• Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
• Damage due to acts of nature or God, for example, lightning strikes, tornadoes flood, fire, earthquake or other external causes; Negligence, Alterations or modifications to any part of the Product or Damage caused by use with non-Xiaomi products.
• Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply.
• Damage caused by service performed by anyone who is not a representative of Xiaomi or failure to follow instructions relating to the Product's usage.
Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards. Repair of Out of Warranty products shall be separately quoted by the Xiaomi Authorization Service Center and respective service shall be provided upon service fee payment.
For more detail, please contact or visit Xiaomi Authorizes Service Centers.
For all customers who purchase and activate a Xiaomi 12, Xiaomi 12 Pro phone through Xiaomi official sales channels (official website or offline retailers) in Pakistan, if the screen of the aforesaid phone is damaged or malfunctioned (not caused by an intentional act) (for example, the phone is not damaged or broken deliberately) within 6 months after the date of purchase, Xiaomi's Exclusive Authorized Service Center in Pakistan will repair the screen free of charge for one time.
Within 6 months after the phone is purchased and activated, its screen can be repaired or replaced as appropriate for free. For the sake of your rights and interests, please present the proof of purchase and contact Xiaomi or our Authorized Maintenance Center for support, when necessary.
Disclaimer does not apply to or cover any of the following circumstances:
I. Screen damage caused by intentional or gross negligence;
II. Non-functional problems that affect the appearance of the screen, such as scratches and other appearance problems.
III. Damage caused by the use of malicious and unauthorized software or third-party applications.
I. The customer refuses to present the proof of purchase;
II. The product serial number / IMEI number is damaged, removed or tampered with;
III. The product is counterfeit and not made by Xiaomi;
IV. The failure is caused by abnormal use or violation of User Guide or Manual;
V. The customer has the product repaired by himself/herself or a maintenance center not officially authorized by Xiaomi, or the failure is caused by non-original accessories or software.
The Commercial Warranty shall not apply to any cases where the screen is damaged and a replacement is required.
Replacement of a new mobile phone shall follow local legal standards.
Nothing in this Commercial Warranty shall restrict consumer rights under applicable law.
Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.
For the purpose of providing you the Services under this agreement, the relevant Xiaomi affiliated company(es) appeared in the heading of this document will act as the data controller and will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.
To exercise your data protection rights and find out more about our privacy policies, please visit: https://privacy.mi.com/all/languages/.
Please be sure to delete all your files, log out your Xiaomi account and disable your security password when returning the spare phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before returning the spare phone to the Authorized Service Center. Xiaomi assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the spare phone when you return it back.
5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.
5.3. This Promotion is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this Promotion.
5.4. The Beneficiary acknowledges that the general terms and conditions described on https://www.mi.com/pk/service/support/warranty.html remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to Pakistani Law.
Xiaomi Authorized Service Centers https://www.mi.com/pk/service/repair/