Xiaomi Smart Camera C200 FAQ

Question

Accepted Answer

Feature introduction
1. Q: What are the features of the Xiaomi Smart Camera C200?A: Here are some specific features of the Xiaomi Smart Camera C200 as follows:1. It has 2 million pixels allowing you to take photos clearly;2. Supports horizontal 360°panoramic viewing angle to monitor home dynamics more comprehensively;3. It supports infrared night vision and night shots are also clear;4. Using H.265 video encoding, ensures the quality of the captured images while reducing bandwidth usage at home.
2. Q: What does the Xiaomi Smart Camera C200 include as standard?A: The standard configuration of the Xiaomi Smart Camera C200 includes: camera body × 1, manual × 1, wall-mounted accessory package × 1, power adapter × 1, and power cable × 1.
3. Q: What is the difference between the Xiaomi Smart Camera C200 and the Xiaomi Smart Camera C200?A: 1. Gimbal differenceThe Xiaomi Smart Camera C200 is a single-axis camera. The Mi Home APP only supports the horizontal left and right rotation of the camera, and does not support adjusting the up and down angle. If you want to adjust the up and down angle of the camera, you need to adjust it manually;The Xiaomi Smart Camera C200 is a dual-axis camera. You can directly control the camera to rotate up, down, left, and right without manual operation of the camera rotation from the Mi Home APP.2. Surveillance videoThe Xiaomi Smart Camera C200 monitors images and records videos without sound when the device’s gimbal is rotating;However, the Xiaomi Smart Camera C200 monitors images and records videos with sound when the device’s gimbal is rotating.
4. Q: What is the power supply method of the Xiaomi Smart Camera C200?A: The Xiaomi Smart Camera C200 is powered by a 5V1A adapter. To ensure normal function, please use the original adapter.
5. Q: What are the methods to install the Xiaomi Smart Camera C200?A: The Xiaomi Smart Camera C200 has a variety of placement and installation methods. It can be placed on flat objects such as desks, dining tables, coffee tables, etc., or be fixedly installed on the wall.
6. Q: What are the steps to install the Xiaomi Smart Camera C200 on the wall?A: 1. Please use a drilling tool to make two larger holes on the wall according to the hole spacing of the base. It is recommended to mark the wall with a pencil before drilling. The drill hole diameter is approximately 6mm and the hole depth is approximately 30mm;2. Screw two plastic expansion nuts into the wall;3. Place the base with the arrow-marked side upward, align the holes in the base with the holes in the wall, insert the screws through the holes in the base, and use a Phillips screwdriver to screw into the expansion nuts on the wall;4. Align the groove on the bottom of the camera with the raised part on the base. After installing the buckle, turn it clockwise until it locks in place.Note:1. The installation wall needs to be able to withstand at least 3 times the total weight of the camera;2. To prevent injury, the device must be firmly fixed to the floor/wall as specified in the installation instructions;3. After choosing to flip down the device, you need to set the screen rotation in the Mi Home APP.
7. Q: How to power on the Xiaomi Smart Camera C200?A: After plugging the power cord into the Micro-USB power jack on the rear of the camera, the camera will be powered on automatically.1. The indicator light flashes orange to indicate a successful boot. If the indicator light is not flashing orange, press and hold the reset button to restart.2. Do not twist the head of the camera to force it to rotate after turning it on. If the lens positioning is not accurate, you can calibrate it through the mobile client (Mi Home APP).
8. Q: What are the status indicators on the Xiaomi Smart Camera C200 and what do they mean?A: The indicator lights of the Xiaomi Smart Camera C200 are divided into 4 types: blue light is always on, blue light is flashing, orange light is flashing quickly, and orange light is flashing slowly.1. The blue light is always on: It indicates the connection is successful/the status is normal;2. The blue light is flashing: It indicates the network abnormality;3. The orange light flashes quickly: It indicates the device is waiting for connection;4. The orange light flashes slowly: It indicates the device is being upgraded.
9. Q: How to install a Micro SD card on the Xiaomi Smart Camera C200?A: Please make sure the camera is powered off and adjust the lens to the upward position to expose the MicroSD card slot. Then insert the MicroSD card into the card slot with the contact side facing down.Note: When installing or removing the SD card, you need to cut off the power of the camera before operating.
10. Q: What type of Micro SD card should be used for the Xiaomi Smart Camera C200?A: The Xiaomi Smart Camera C200 should use a MicroSD card produced by a regular manufacturer, preferably a security monitoring card.The SD card supports a maximum capacity of 256GB and only supports FAT32 format. It is recommended that the SD card read and write speed should not be lower than U1/Class10. SD cards with 64GB and above need to be formatted before use.
11. Q: How to restore factory settings for the Xiaomi Smart Camera C200?A: If you need to change the network that the camera is connected to or the Mi Home APP account, you need to use a card pin to insert into the reset hole of the camera. Press and hold for about 5 seconds to restore the camera to factory settings, and then reconnect to the APP.Note:Restoring factory settings will not delete the contents of the MicroSD card.
12. Q: Does the Xiaomi Smart Camera C200 support infrared night vision function?A: Yes, the Xiaomi Smart Camera C200 supports infrared night vision function. It can automatically switch to night vision mode at night according to changes in surrounding light. The camera has an infrared night vision light, with a night vision distance of up to 9 meters, and can shoot clearly in the dark.
13. Q: Can the Xiaomi Smart Camera C200 rotate 360°?A: It can not rotate 360°. Please note that the Xiaomi Smart Camera C200 supports a 360°panoramic viewing angle, which only means the lens can rotate the shooting angle to 360°, not the body can rotate 360°.
14. Q: Does the Xiaomi Smart Camera C200 support the NAS transfer function?A: Yes, it supports. The prerequisite for using NAS transfer is to insert an SD card into the camera. The SD card serves as a transfer tool to transfer videos to the NAS storage device.
15. Q: Where can I check the SN number of the Xiaomi Smart Camera C200?A: The SN number can be viewed from the product packaging and the bottom of the camera.1. Product package:There will be an SN barcode on the back of the product package, and you can view the SN number here;2. Camera bottom:There will be an SN barcode on the bottom of the camera.
16. Q: What does the lens of the Xiaomi Smart Camera C200 look like?A: 1. The Xiaomi Smart Camera C200 uses a 2-megapixel lens with a resolution of 1080P (1920×1080) to ensure true and clear images;2. The Xiaomi Smart Camera C200 comes with an F2.1 aperture lens to capture more picture details.
17. Q: Can the Xiaomi Smart Camera C200 be installed outdoors for use?A: It is not recommended to install it outdoors for use. Because the Xiaomi Smart Camera C200 is an indoor camera and is not waterproof. If it is placed outdoors, please make sure it will not get exposed to rain. If water enters the device on rainy days, the camera will be damaged.
18. Q: Does the Xiaomi Smart Camera C200 need to be plugged in to use? Or is it powered by batteries?A: An external power supply is required. Because the camera does not contain a built-in battery and must be plugged in for use. Additionally, please be sure to use the original 5V1A adapter.
19. Q: Does the Xiaomi Smart Camera C200 support two-way voice calls?A: Yes, the Xiaomi Smart Camera C200 has a built-in microphone and supports two-way voice calling.
20. Q: Does the Xiaomi Smart Camera C200 support the Bluetooth gateway function?A: It does not support the function.
21. Q: Does the Xiaomi Smart Camera C200 support continuous recording of videos to the SD card when disconnected from the Internet and without power?A: Yes, it will continue to record video to the SD card even when the network is disconnected. The premise is that the device has been successfully connected to the Internet once.
22. Q: Can I view the surveillance footage at home by the Xiaomi Smart Camera C200 using data traffic outside?A: When using the Mi Home APP to view camera surveillance images using mobile data traffic, as long as the camera is connected to Wi-Fi normally, the phone can still see the surveillance images.
23. Q: What should I note when using the Xiaomi Smart Camera C200?A: 1. The applicable working temperature of this product is -10℃~50℃. Please do not use this product in an environment where the temperature is too high or too low;2. This product is a precision electronic product. Please do not use this product in an environment that is excessively humid or may cause water to enter the product, so as not to affect normal use;3. For you to better use this product, avoid placing the front and side of the lens close to the glass, white walls and other reflective objects, so as not to cause the picture to be bright near, dark or white in the distance;4. Please ensure that this product is installed within the coverage of a Wi-Fi signal, and place it in a location with a stronger Wi-Fi signal as much as possible. Try to install it as far away from metal and microwave ovens as possible, which may affect the signal.
APP related
1. Q: How to connect the Xiaomi Smart Camera C200 to Mi Home APP?A: Please go to the [Mi Home] app >> tap the [+] icon at the upper right corner >> you can search for the nearby "Xiaomi Smart Camera C200" to be bound >> follow the prompts >> wait for the successful binding.Note:The camera must have a yellow light flashing and announce "waiting for connection" before it will be automatically discovered by the Mi Home APP. If not, please reset the device before binding.
2. Q: What are the functions of the buttons on the real-time surveillance interface of the Xiaomi Smart Camera C200?A: 1. Sleep: After tapping this button, the camera will directly enter the sleep state. After the camera enters the sleep state, it cannot perform any other tasks such as monitoring and recording. When you do not need it to work, you can tap the [Sleep] icon in the Xiaomi Smart Camera C200 control panel in the Mi Home APP to turn on the sleep function to protect your privacy. When the camera does not need to sleep, you can tap the [Sleep] button again to exit the sleep function.2. Mute: Every time you enter the camera interface in the Mi Home APP, the surveillance interface is muted by default. If you want to have sound when viewing the surveillance screen, tap the [Mute] button to turn on the sound.3. Sharpness: You can tap the [Sharpness] button to adjust the sharpness of the surveillance screen from 360P, 1080P, and Auto(Auto means that the camera will automatically adjust the picture sharpness according to the network environment).4. Zoom: Tap this button and the camera surveillance screen will enter the horizontal screen interface.5. Voice call: Tap the microphone button to make a remote call with the camera through the Mi Home APP on your mobile phone. And you can tap the button again to hang up the call.6. Screenshot: You can take a screenshot of the current surveillance screen, and a picture will be generated and saved to the local photo album and Mi Home APP.7. Screen recording: Tap the screen recording button to record the current surveillance interface and save the video to the local photo album and Mi Home APP.8. Gimbal control: Tap this button, the gimbal control interface will pop up, which can control the camera to rotate up, down, left, and right and set the camera panoramic drawing function. (Only devices produced before February 2023 support this function, devices produced in February and after do not support the panoramic drawing function)Note: The four buttons of Sleep, Mute, Sharpness, and Zoom need to be tapped on the surveillance screen to display and are usually hidden.
3. Q: How to set up motion/human figure tracking on the Xiaomi Smart Camera C200?A: Please go to the [Mi Home] app >> tap your surveillance device card >> tap the [...] icon at the upper right corner >> go to [Camera settings] >> turn on/off [Motion/Human tracking]. (Only devices produced before February 2023 support the motion tracking function, devices produced in February and after support the human tracking function)
4. Q: How to manage faces on the Xiaomi Smart Camera C200?A: Please go to the [Mi Home] app >> tap your surveillance device card >> tap the [...] icon at the upper right corner >> [AI settings] >> [Face management].Note:The face management function requires the purchase of cloud storage before it can be used normally.Unannotated faces cannot be deleted, and annotated faces will be released and saved in unannotated faces after deletion.
5. Q: How to set up the Home monitoring for the Xiaomi Smart Camera C200?A: Please go to the [Mi Home] app >> tap your surveillance device card >> [Surveillance] >> tap the [Settings] icon at the upper right corner >> turn on/off [Home surveillance] >> you can set the home surveillance time period, sensitivity, alarm time interval, alarm message push on/off, push events.Note:Each video of the home surveillance can be recorded for about 10 seconds.Here is a detailed introduction to these functions as below:1. Home surveillance time period: You can set up full-day care or set up time-based care;2. Sensitivity setting: It is divided into high sensitivity and low sensitivity options;3. Alarm time interval: The alarm time interval can be divided into 3-30 minutes; (you can choose the system preset time interval, but the interval time cannot be customized). If you think the alarm is too frequent and you are being disturbed, you can increase the interval between alarms. However, within the set camera cooling time, even if someone or something moves in the monitoring screen, the alarm will not be recorded and the video will not be recorded;4. Push events: Push events are divided into three types to choose from, push for screen changes/ push for someone moving in the care area/ push for hearing baby crying (The baby crying function needs to activate paid cloud storage before it can be used normally, otherwise it will not be displayed).In addition, after turning on alarm message push, when the camera detects a change in the picture, it will push a message to the mobile phone.If turned off, messages will not be pushed to the phone. If you only turn on the notification for a certain change, the remaining changes will continue to be recorded, but push messages will not be sent.Note:1. Videos in home surveillance can be deleted in batches, here is a path for your reference: Please go to the [Mi Home] app >> tap your surveillance device card >> [Surveillance] >> tap the date at the upper left corner >> all videos >> check the videos you want to delete and then delete them;2. You can use home surveillance without purchasing an SD card/cloud storage;3. The Xiaomi Smart Camera C200 does not support the WeChat alarm function.
6. Q: How to play back videos in the SD card of the Xiaomi Smart Camera C200?A: Please go to the [Mi Home] app >> tap your surveillance device card >> [Playback] >> select your SD card >> you can view the video according to your needs.Note: 1. The video resolution recorded in the SD card is recorded at the maximum resolution of the camera. For example, if the camera is 1080P, the video resolution recorded by the SD card is 1080P;2. Different colors below represent different recording events. You can directly drag the timeline to the color position to view the recording events according to your needs;3. Each video in the SD card is 1 minute long and can be deleted in batches.Here are the functions of the buttons on this screen:1. Play/Pause button: It can pause and resume playback operations on the SD card playback screen;2. Screenshot: You can take a screenshot of the current monitoring screen, and a picture will be generated and saved to the local photo album and Mi Home APP;3. Screen recording: Tap the screen recording button to record the current surveillance interface and save the video to the local photo album and Mi Home APP;4. Double-speed playback: The video in the SD card supports 1x, 4x, and 16x speed playback in the camera;5. Mute: Every time you enter the camera review, the default SD card playback interface is mute. If you want to have sound when viewing the surveillance screen, tap the mute button to turn on the sound;6. Zoom: Tap this button and the camera surveillance screen will enter the horizontal screen interface.
7. Q: How to format the SD card of the Xiaomi Smart Camera C200?A: Please go to the [Mi Home] app >> tap your surveillance device card >> tap the [...] icon at the upper right corner >> [Manage storage] >> [SD card status] >> [Format SD card].Note:1. Formatting the SD card will clear all the videos in the SD card. Please be sure to save the videos first;2. SD card recording mode: After entering the SD card management interface, click Recording Mode to view the SD card recording mode. The recording modes are divided into always record/only record moving pictures.
8. Q: How to update the firmware of the Xiaomi Smart Camera C200?A: Please go to the [Mi Home] APP >> tap your camera device card >> tap the [...] icon at the upper right corner >> [Firmware update].
9. Q: What are the execution and triggering conditions for creating smart scenes with the Xiaomi Smart Camera C200?A: The conditions for production devices to support intelligence before February 2023 are as below:1. Trigger condition: the mobile event;2. Execution conditions: record and upload video, wake up, sleep.Production devices in February and later support intelligent scene conditions as below:1. Trigger conditions: moving event, someone moving, camera turning on night vision mode, camera turning off night vision mode;2. Execution conditions: wake up, sleep, turn on home surveillance, turn off home surveillance, turn on human tracking, turn off human tracking, record and upload video.
10. Q: Does the Xiaomi Smart Camera C200 support access to HomeKit?A: It does not support.
11. Q: What does 1.0X mean in the surveillance screen of the Xiaomi Smart Camera C200?A: When the surveillance screen is zoomed in or out, the words 1.0X or 3.0X will appear. At this time, it means that the monitoring screen is being enlarged.
12. Q: How to use the panoramic drawing function of the Xiaomi Smart Camera C200?A: 1. Please go to the [Mi Home] APP >> select your camera device card >> tap the gimbal control button >> tap the panoramic drawing button >> select the camera installation scene >> select the camera to start rotating for drawing. After the drawing is completed, tap any position on the picture later, and the camera will rotate to that position. (Only devices produced before February 2023 support this function, devices produced in February and after do not support the panoramic drawing function)2. Redraw the panorama:If the panorama originally drawn needs to be redrawn, the path is as follows: Please go to the [Mi Home] APP >> select your camera device card >> tap the gimbal control button >> tap the edit button >> tap the refresh button >> select the camera installation scene >> you can redraw it.
13. Q: How to purchase cloud storage for the Xiaomi Smart Camera C200?A: Please go to the [Mi Home] APP >> select your camera device card >> [Storage management] >> [Cloud] >> you can purchase a package according to your needs.
Troubleshooting
1. Q: What should I do if there is no sound or noise when viewing real-time images on the Xiaomi Smart Camera C200?A: 1. Mi Home APP turns off the volume of real-time video by default. You can turn on the volume key in the video window of Mi Home APP. If the volume is low, you can increase the volume of your phone;2. Check whether the camera microphone is blocked by the casing;3. If there is noise in the real-time video, please keep your phone away from the camera and avoid placing the camera next to electronic devices such as refrigerators and microwave ovens.
2. Q: What should I do if the video freezes and the image and sound are out of sync when viewing camera images on the Xiaomi Smart Camera C200?A: 1. When the video freezes or displays loading frequently, please switch the video resolution to automatic or smooth mode;2. When the image and sound are out of sync, please check whether the network connected to the camera is normal. If the delay is too long, try to exit the video and re-enter.
3. Q: What should I do if I cannot hear the sound from the camera while making a call on the Xiaomi Smart Camera C200?A: 1. Check whether the sound on the mobile phone is adjusted too low, resulting in silence;2. Check whether the Mi Home APP has obtained permission to use the phone's microphone (recording). If it has not obtained the permission, please turn on the relevant permissions in the phone settings.
4. Q: What should I do if the historical videos viewed on the Xiaomi Smart Camera C200 are not continuous or smooth?A: 1. If the video is discontinuous, it may be that recording only moving pictures is turned on. After this function is turned on, the camera will only record when the picture changes;2. If the video freezes, it may be due to the network. Check whether there are too many devices connected to the network to which the camera is connected, or whether other devices are playing videos at the same time.
5. Q: How to deal with the abnormal use of the SD card of the Xiaomi Smart Camera C200?A: 1. Please use special SD cards for driving recorders or cameras produced by regular manufacturers;2. Please confirm that an SD card that meets the requirements has been installed in the camera. Cameras without an SD card cannot store videos and review historical videos;3. If the SD card records videos unsuccessfully or the SD card cannot automatically delete files in a loop, you can format the SD card in the storage settings of the camera APP plug-in;4. If the SD card cannot be formatted in the APP, you can format it on the computer through a card reader. After formatting is completed, power off the camera and reinstall the SD card.Note:After formatting is completed, the files in the SD card will be deleted.
6. Q: What should I do if the Mi Home APP prompts “Device offline” on the Xiaomi Smart Camera C200?A: 1. Please check if the camera is powered off and ensure that you are using an original adapter;2. Please try to restart the router;3. If the power supply of the device and the network is normal, please check the device indicator light:The blue light flashes: The camera is connecting to the Internet. If the WiFi name or password has been modified, please reset the camera and reconnect;The yellow light flashes quickly: The camera has been reset, please reconnect it;The yellow light is always on: The camera needs to be refreshed.4. Check whether the Mi Home APP version and mobile phone system version need to be updated;5. Change the network environment and try to establish a mobile hotspot to connect the camera;6. Confirm whether the SD card is inserted into the camera, pull out it and observe. Some SD cards with poor quality may cause offline problems in the camera.
7. Q: What should I do if the Xiaomi Smart Camera C200 cannot be used normally and the blue light flashes?A: 1. If the blue light flashes when connecting to the APP, it means that the camera cannot connect to the network or cannot be bound to the account. Please check whether the account password is correct and whether the network meets the requirements of the camera;2. If you have successfully connected to the APP and suddenly the blue light flashes and the device cannot be used, please check whether the network is normal.
8. Q: What should I do if I forget the password for the camera security settings?A: Delete the device in Mi Home APP, then use a needle to insert it into the reset hole of the camera, hold it for about 5 seconds, and then re-add the camera to Mi Home APP.
9. Q: Why does the Xiaomi Smart Camera C200 produce howling echoes during voice calls?A: When making a call, please try not to place the mobile phone and the device in the same space, and keep it more than 10 meters away from the device. The echo and howling caused by close calls are normal.
10. Q: What should I do if the images are blurry or shot images unsuccessfully during the night vision is turned on the Xiaomi Smart Camera C200?A: 1. Please ensure that the camera lens is clean and dust-free;2. Please check whether the lens is blocked.
11. Q: What should I do if the indicator light of the Xiaomi Smart Camera C200 does not light up?A: 1. Enter the camera’s real-time video main interface from the Mi Home APP >> tap the [...] icon at the upper right corner >> go to the [Camera settings] >> turn on [Status light];2. Try to replace the data cable or adapter (Please use the data cable or adapter produced by a regular manufacturer, the adapter needs to use 5V/1A);3. Press and hold the reset hole for 3 seconds to reconnect the device.
12. Q: Why does the video in the SD card of Xiaomi Camera C200 have sound when viewed on the mobile phone, but silent when viewed on the computer?A: This problem occurs due to the incompatibility of the video playback software on the computer. You can try changing the computer player such as the VLC player.
13. Q: How to deal with the incoherence of the video recorded in the SD card of Xiaomi Camera C200 and the out-of-sync picture and sound?A: 1. Restart the device to see if it returns to normal;2. Is the SD card frequently hot-swapped and unplugged? The SD card needs to be operated when the camera is powered off. Frequent hot-swapping will cause the performance of the SD card to decrease and cause abnormal problems in the recorded video;3. Check if the problem is caused by the too-low reading rate of the SD card;4. Replace the SD card.
14. Q: What should I do if the Xiaomi Camera C200 cannot recognize the SD card?A: 1. Restart the device;2. Check whether the camera firmware version and Mi Home APP version are up to date;3. Clear the Mi Home APP data;4. Replace the SD card.Note:SD cards have a service life. If a card is used for a long time, it may be erased and written multiple times and cannot be used again. Please replace the SD card with a different brand.
15. Q: What should I do if the SD card of the Xiaomi Camera C200 does not record videos or the videos on the card cannot be deleted in a loop?A: 1. Check whether the camera firmware version and Mi Home APP version are up to date;2. Go to the [Mi Home] APP >> select your camera device card >> tap the [...] icon at the upper right corner >> [Manage storage] >> check if the storage feature is turned off or turned on to record only when movement is detected;3. Format the SD card in the Mi Home APP (Formatting the SD card will clear the video, and the video can be backed up before formatting);4. If the SD card cannot be formatted in the Mi Home APP, you can format the SD card on the computer through a card reader. After formatting is completed, power off the camera and reinstall the SD card;5. The SD card's inability to record video is mostly related to the SD card itself. You can replace the SD card to see if the problem recurs.
16. Q: What should I do if the Xiaomi Smart Camera C200 always rotates on its own?A: In the camera settings, please turn off the motion tracking function.
17. Q: What happens if the face recognition of the Xiaomi Smart Camera C200 is reported repeatedly at the same time?A: When the network environment in which the device is located is unstable, repeated reporting may occur due to the influence of the network. After the network is restored, the device will work normally.
18. Q: What should I do if the Xiaomi Smart Camera C200 cannot view surveillance images outdoors?
A: Please check whether the traffic protection is turned on in the camera settings. After turning on traffic protection, the phone will not automatically play the image when it is on the mobile network. You need to tap on the monitoring screen to play normally.