Xiaomi Smart Camera C500 Pro FAQ

I. Feature Introduction

1. Q: What are the features of Xiaomi Smart Camera C500 Pro?

A: 1. Xiaomi Smart Camera C500 Pro has a 5MP camera, presenting images with 3k ultra-high definition quality; its picture is delicate and translucent, and shows more details of your home; full-color night vision display in ultra-low light environments lengthens the time of seeing color image; the enhanced infrared night vision makes the views in the dark still clear;
2. HDR supported, which is excellent in both light and dark, High Dynamic Range Mode (HDR) can guarantee the clarity of the image while keeping more details under strong light or backlight environment;
3. The lens can be Privacy protection to protect your privacy from the source; when not in need of using the camera, you can turn the camera lens upwards into the body via your phone to protect your privacy from the source; you can also customize the setting of the shield time, which makes you convenient and free at home;
4. The integrated Bluetooth Mesh gateway, can make the camera act as a smart home device control center, flexibly command and link more devices, and unleash more intelligent home surveillance methods;
5. It has Human detection function. With built-in Al Human detection module, it can identify humans, track movement paths, capture suspicious activities, and push real-time alarm messages;
6. It has Louder sound detection function, when it detects Louder sound at home, it pushes an alarm message in time;
7. It has Baby crying detection function, which can timely push notifications to family members when Baby crying is detected while the family members are not around the baby;
8. With Pet detection function, it can record the pet's activities at home, and it can also push notifications to the owner in time;
9. With cloud-based AI face recognition function, it can effectively distinguish between family, friends, and strangers; Cloud storage service is required to be purchased to obtain this function;
10. It has a sound pickup distance of 5 meters and the microphone's intelligent noise reduction makes voice clear.

2. Q: How are the security and privacy of Xiaomi Smart Camera C500 Pro ensured?

A: 1. Xiaomi Smart Camera C500 Pro has a built-in MJA1 security chip, which effectively ensures communication and storage security, encrypted data transmission throughout the entire process, and the cloud data is encrypted with AES128-bit encryption, which ensures security and privacy.
2. Xiaomi Smart Camera C500 Pro supports physical hiding of the lens. When not using the camera, you can hide the camera lens upwards into the main unit via your phone to protect privacy from the source.

3. Q: What is in the package list of the Xiaomi Smart Camera C500 Pro?

A: Xiaomi Smart Camera C500 Pro x 1, power cable x 1, adapter x 1, wall-mounted accessory kit x 1, user manual x 1.

4. Q: Xiaomi Smart Camera C500 Pro appearance introduction.

A: The appearance of Xiaomi Smart Camera C500 Pro is introduced as follows:

 

5. Q: What is the power supply method of Xiaomi Smart Camera C500 Pro?

A: 5V 2A.

6. Q: What is the specification of the power cable for Xiaomi Smart Camera C500 Pro?

A: The length of the power cable of Xiaomi Smart Camera C500 Pro is 2 meters. It is not recommended to use the power extension cable, which may cause the abnormality of the device.

7. Q: What are the installation options for Xiaomi Smart Camera C500 Pro?
A: Xiaomi Smart Camera C500 Pro has a variety of placement and installation methods, you can place it on a flat object such as office table, dining table, coffee table, etc., or you can mount the camera on the wall.

8. Q: What are the steps for wall mounting Xiaomi Smart Camera C500 Pro?

A: 1. Drill two large holes in the wall with a drilling tool according to the spacing of the holes in the base. It is recommended to mark the wall with a pencil before drilling the holes. Drilling diameter of around 6mm, drilling depth of around 30mm;
 
2. Insert 2 plastic expansion nuts into the holes.
 
3. Place the base with the arrow-marked side up and align the holes in the base with the holes in the wall, place the screws through the holes in the base and screw them into the expansion nuts on the wall with a cross screwdriver;
 

4. Align the groove at the bottom of the camera with the raised portion on the base, install and snap together, then rotate clockwise until it locks into place.

Note:
1. The wall on which the device is mounted must have a loading capacity of at least 3 times the weight of the device.
2. To prevent accidents and injuries, please secure the device firmly onto the floor/ wall as illustrated.
3. After choosing the upside-down mounting method, you need to rotate the screen setting in the screen settings by 180° in Mi Home App;
4. Wall mounting kit is compatible with other PTZ cameras, the two-hole distance of the base plate is 36mm in the kit.

9. Q: How to switch on Xiaomi Smart Camera C500 Pro? 

A: Plug the camera power cable into the Type-C power jack on the back of the camera, plug the power cable into the adapter and power up the camera, the camera will turn on automatically. To shut down the camera, please disconnect the power supply.
1. Indicator light blinking orange means successful power on. If the indicator light is not blinking orange, press and hold the Reset button for 7 seconds to reboot.
2. Please do not twist the lens part of the camera to force it to rotate after powering on. If the lens positioning is not accurate, you can calibrate it on Mi Home APP of your phone.

10. Q: What are the status indicators of Xiaomi Smart Camera C500 Pro? What do they respectively mean? 

A: One indicator light will indicate blue or orange color;
Solid blue: successfully connected/normal status;
Blinking blue: network exception;
Blinking orange quickly: waiting for connection;
Blinking orange slowly: upgrading.

11. Q: How to install microSD card to Xiaomi Smart Camera C500 Pro?

A: The microSD card slot of Xiaomi Smart Camera C500 Pro is under the lens of the camera, firstly make sure that the camera is in a power-off status, toggle the lens upwards to reveal the microSD card slot, and then insert the microSD card into the slot with the contact side facing downwards.
Note:
When inserting or removing the microSD card, please disconnect the camera from the power supply.

12. Q: What type of MicroSD card should I use for Xiaomi Smart Camera C500 Pro?

A: The microSD card produced by regular manufacturers should be used for Xiaomi Smart Camera C500 Pro, preferably a dedicated card for security surveillance.
The maximum supported capacity of microSD card is 256GB (256GB, excFAT format microSD card needs to be formatted into FAT32 format in Settings -Storage Settings by going to the Camera Plug-in page in Mi Home APP), and it is recommended that the read/ write speed of the card is not lower than class U1/Class 10.

13. Q: What length of video can be stored on the memory card?

A: A 256GB memory card is expected to store videos for about 20 days;
128GB memory card is expected to store videos for about 10 days;
64GB memory card is expected to store videos for about 5 days;
32GB memory card is expected to store videos for about 3 days;
16GB memory card is expected to store videos for about 1 day;
The resolution of the video recorded into the memory card is 2960 x 1666.

14. Q: How to restore the factory settings of Xiaomi Smart Camera C500 Pro?

A: If you need to change the network that the camera is connected to or bind your Mi Home account, you need to press the reset button above the power jack for about 7 seconds while the camera is powered on to restore the camera to the factory settings and then reconnect the APP.
Restoring the factory settings will not delete the contents of the microSD card.

15. Q: Does Xiaomi Smart Camera C500 Pro support IR night vision? 

A: Yes. The Xiaomi Smart Camera C500 Pro can automatically switch to night vision mode at night depending on the ambient light level. The camera has an infrared night vision light with a night vision distance of up to 10 meters.

16. Q: Can Xiaomi Smart Camera C500 Pro rotate 360°?

A: Yes. Xiaomi Smart Camera C500 Pro supports 360° panoramic view, but only the lens can be rotated to shoot a view of 360 °, the body cannot be rotated 360 °.

17. Q: Does Xiaomi Smart Camera C500 Pro support NAS transfer storage function?

A: Yes. The NAS function needs to be used with a microSD card, which can transfer and save the historical videos on the card.

18. Q: What kind of lens does Xiaomi Smart Camera C500 Pro have? 

A: 1. Xiaomi Smart Camera C500 Pro is equipped with a 5MP HD lens with a resolution of up to 2,960 x 1,666, which ensures a real and clear image;
2.F1.6 large aperture high transmittance lens can effectively reduce light refraction, making the image more clear, translucent, and delicate.

19. Q: Can Xiaomi Smart Camera C500 Pro be installed for outdoor use?

A: It is not recommended for outdoor use. Xiaomi Smart Camera C500 Pro is an indoor camera and is not waterproof or dustproof. Please make sure that the camera will not be exposed to rain if it is used outside. Water ingress in the rain can damage the camera.

20. Q: Does Xiaomi Smart Camera C500 Pro support two-way voice calls?

A: Yes. Xiaomi Smart Camera C500 Pro uses active noise reduction technology to eliminate speaker echoes and effectively improve the call experience.

21. Q: Does Xiaomi Smart Camera C500 Pro support continuous video recording to the memory card when disconnected from the Internet, but the power is uninterrupted?
A: Yes, it can continuously record video to the memory card when the network is disconnected but the power is uninterrupted. The prerequisite is that the device has been successfully networked once.
In addition, after the device is powered off and then powered on again but not connected to the Internet, it is not possible to record video to the memory card, you need to power on and connect to the Internet again.
In case of device power outage or internet outage, it only supports video playback of a memory card by removing the memory card from the device and viewing it on the computer, it does not support viewing it in Mi Home App.

22. Q: Does the video recorded by Xiaomi Smart Camera C500 Pro in the home surveillance assistant, cloud storage, or microSD card have sound?

A: The videos recorded by these forms of video recording have sound. However, if you turn on the speed playback, it will be muted by default, which is normal.
In addition, the camera surveillance screen or cloud storage, and memory card video playback interfaces are muted by default, if you need to play the sound normally, just tap the mute button to restore the sound.

23. Q: What are the things to be noted when using Xiaomi Smart Camera C500 Pro?

A: 1. The ambient temperature of the device is -10℃ to 45℃. Do not use the device when the temperature is too high or too low.

2. Please don’t use this product in an environment of excessive humidity or may cause water ingress into the product, to avoid affecting the normal use of the product;

3. For better using experience, please avoid placing the camera in front of or next to a glass surface, a white wall or other reflective surfaces as this may cause the recording to have un-even lighting between the foreground and background or be over-exposed;

4. Please ensure that the device is within Wi-Fi signal coverage. Place it at a location with good Wi-Fi signal strength. Try to avoid placing the device near a metal object, a microwave oven or other objects that may cause signal interference;

5. This device supports connection of 2.4GHz / 5GHz Wi-Fi, you can choose one to connect according to the situation at home. Keep your router close to your device, and do not use Chinese characters or special characters in your home Wi-Fi name and password, otherwise you may not be able to connect.

II. APP Related
1. Q: How to connect Xiaomi Smart Camera C500 Pro to [Mi Home] APP?
A: Select [Scan] in Mi Home APP >> tap [+]at the upper right corner, then follow the instructions on the page (press and hold the reset button for about 7 seconds until the indicator light blinks orange) >> wait for the successful binding.
     

2. Q: Can Xiaomi Smart Camera C500 Pro surveillance screen be zoomed, and how many times the maximum zoom is supported?

A: The surveillance screen supports zoom in and out, up to 6 times.
In the camera surveillance interface, just pinch your fingers together to zoom in and out. The sign beneath is the zoom ratio of the picture.

3. Q: How to set up Privacy protection for Xiaomi Smart Camera C500 Pro?

A: Method 1:
After entering the surveillance screen of the camera, tap the Privacy Protection button, and the device will immediately enter the Privacy Protection mode.
 
Method 2:
Go to [Mi Home] APP >> Select the camera >> Tap [...] at the upper right corner >> [Camera Settings] >> [Privacy protection] >> You can directly turn on the Privacy protection or set the timer to auto Privacy protection.

4. Q: How to make screen-related settings for Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] APP >> select the camera >> tap the [...] at upper right corner >> [Camera Settings] >> [Image Settings]. You can turn on/off the time watermark on the surveillance image, turn on lens distortion correction, set high dynamic range mode, and rotate the surveillance image 180° (this option is required to be turned on when the camera is installed upside down).

5. Q: How to calibrate the PTZ on Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] APP >> select the device >> tap the [...] at the upper right corner >> [Camera Settings] >> [PTZ Calibration], and wait for the device to calibrate successfully.
You can do this when the lens can’t return itself, or the lens surveillance angle cannot be adjusted accurately.

6. Q: How to reboot Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] APP >> select the device >> tap the [...] at the upper right corner >> [Camera Settings] >> Reboot the device.
You can restart the device when the device is unable to record videos, cloud storage does not upload videos, or when other functions such as home surveillance assistant are abnormal.

7. Q: How to set up night vision-related functions for Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] APP >> select the device >> tap [...] at the upper right corner >> [Camera Settings] >> [Night vision] Settings >> you can turn on/off [Full-color with low-light] and [Night vision] Auto switch/ Always on/ Always off.
If the [Night vision] selection is always on, the [Full-color with low-light] feature will not take effect and the screen will remain in black and white or black. It is recommended to simply select Auto Switch.

8. Q: What are the functions of the buttons on the live surveillance interface of Xiaomi Smart Camera C500 Pro?

A: The buttons of the live surveillance interface are shown as follows:
Privacy protection, Mute, Video Quality Selection, and Full-Screen buttons need to be tapped on the live surveillance screen to appear.
 

1. Privacy protection: 

The camera can directly enter the Privacy protection status by tapping this button. When the camera enters the Privacy protection state, it cannot perform any further tasks like surveillance and video recording.
When you do not need to shoot, you can tap “” in the control interface of Xiaomi Smart Camera C500 Pro in the Mi Home APP to enter Privacy protection.

2. Mute:

Every time you enter the camera, the surveillance interface is mute by default, you can tap the mute button to turn on the sound if you want to hear sound when you view the surveillance screen.

3. Clarity:

Adjust the clarity of the monitoring screen here. Options are auto, 480P smooth, 1080P HD, and 3K HD (auto means that the camera will automatically adjust the screen clarity according to the network environment).

4. Full screen: 

By tapping this button, the camera surveillance screen will enter the horizontal screen interface.

5. Voice Call:

Tap the microphone button, you can make a remote call with the camera via the [Mi Home] APP on your phone.

6. Screenshot:

You can take a screenshot of the current surveillance screen, which will generate a picture and save it to the local album and Mi Home APP.

7. Screen Recording:

Tap the Screen Recording button to record the current surveillance screen and save the video to the local album and Mi Home App.

8. PTZ Control:

Tap the PTZ button, the PTZ control interface will pop up, you can control the camera to rotate up, down, left, and right.

9. Q: How to use the Frequently viewed position of Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] APP >> [Camera] >> Tap the  button >> Tap the  button to add, delete, and control the frequently viewed position.

10. How to use Auto Cruise on Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] APP >> [Camera] >> [...] at the upper right corner >> [Camera Settings] >> [Auto Cruise] >> You can choose on/off. Once the auto cruise is turned on, Cruise Frequency, Cruise period, and Cruise Mode (Panoramic Cruise, Fixed Point Cruise) will appear on the page.

11. Q: How to set up Human tracking for Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] App >> [Camera]>> [...] at the upper right corner >> [Camera Settings] >> select Enable/Disable [Human tracking].
When [Human tracking] is turned off, the camera will not rotate to track the image or human movement.

12. Q: How to set up the Home Surveillance Assistant for Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] app >> [Camera] >> [...] at the upper right corner >> [Home Surveillance Assistant Settings] >> You can set [On/Off] for Home Surveillance Assistant, surveillance period, zone sensitivity setting, alarm interval, alarm message push on/off, push event type, alarm screen casting.

13. Q: How to playback the videos in the memory card for Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] App >> select the camera >> [Playback]>> select [SD card] >> view the video you need.
When the camera is in a network/power outage, you cannot playback the video in the memory card in Mi Home APP. You can take out the memory card to view the video in the memory card in your computer through the card reader.

14. Q: How to format the memory card for Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] App >> [Camera] >> tap [...] at the upper right corner >> [Storage Settings] >> [Memory Card Status] >> [Format Memory Card].
Note: 
Formatting the memory card will erase all the videos in the memory card.

15. Q: What are the execution and trigger conditions for creating Smart Scenes by Xiaomi Smart Camera C500 Pro?

A: The trigger conditions are shown in the figure:

The execution conditions are shown in the figure:
 
For example, if the camera detects motion, the AI speaker will broadcast the specified text "Someone is moving" or other customized scenarios.

16. Q: How to view the cloud storage video surveillance video of Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] App >> select the camera >> [Playback ] >> select [Cloud Storage] >> view the video according to your needs.

17. Q: Is the volume of Xiaomi Smart Camera C500 Pro adjustable when making voice calls?

A: Yes, it is adjustable. It supports adjusting the sound by adjusting the volume of the phone, and it also supports adjusting the sound of a camera during the voice call. Go to [Mi Home] App >> select the device >> tap [...] icon at the upper right corner >> [Camera Settings] >> Camera external volume adjustment.

18. Q: What to do if my phone cannot receive alarm notifications or other messages from Home Surveillance Assistant on Xiaomi Smart Camera C500 Pro?

A: 1. In the phone settings, enable the notification permission of the Mi Home APP.
2. Keep the switch in [Mi Home] APP Message Settings Center turned on.

19. Q: What to do if there is an alarm video in the home surveillance alarm message of Xiaomi Smart Camera C500 Pro but no notification message?

A: Confirm whether the Home Surveillance Assistant and the push event type switch are turned on.

20. Q: How to share Xiaomi Smart Camera C500 Pro camera with other users?

A: 1. In the main interface of Mi Home App, press and hold the camera icon until the shortcut function pops up at the bottom of the page, select [Share], and follow the prompts to share with other users.
2. Or in the camera plug-in settings, select Device Sharing and follow the prompts to share with other users. 

21. Q: How to use the Baby crying feature of Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] APP >> choose the camera >> tap [AI function] at the homepage >> [Baby crying] >> turn it on.
After turning on the Baby crying feature, the camera will push a message to your phone when it detects your baby crying.

22. Q: How to use the Louder sound feature of Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] App >> select Camera >> tap [AI function] at homepage >> [Louder sound] >> turn it on.
Once [Louder sound] is turned on, the camera will record video and push a message to your phone when it detects loud sound.

23. Q: How to use the Pet detection feature of Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] APP >> choose the camera >> tap [AI function] >> [Pet detection] >> turn it on.
Once [Pet detection] is turned on, the camera will record video and push a message to your phone when it detects a pet.

24. Q: How to use the Region Surveillance feature of Xiaomi Smart Camera C500 Pro?

A: Go to [Mi Home] App >> choose the camera >> tap [AI function]at homepage >> [Region Surveillance] >> On/Off can be set. When turned on, there are options for surveilled areas, and surveilled scenarios (key area surveillance, baby sleep monitoring, no movement for a long time), and the camera will push messages to the phone when it detects an event in the surveilled area.

III. Troubleshooting
1. Q: What to do if I cannot hear the sound or there are noises when viewing the live screen of Xiaomi Smart Camera C500 Pro?
A: 1. The sound of live video is turned off by default in Mi Home APP, you can turn it on by the volume button in the video window of [Mi Home] APP; you can turn up the volume on your phone if the volume is low;
2. If there is noise in the live video, please keep your phone away from the camera and avoid placing the camera next to electronic devices like refrigerators and microwave ovens;
3. If the device is placed in a high place or the lens is facing down, it will cause the mic to be buried in the camera body and make echoes when it receives sounds from the speaker, you need to move the mic out of the camera body in this case.

2. Q: What to do if the video lags and the image is not synchronized with the sound when viewing the camera screen on Xiaomi Smart Camera C500 Pro?

A: 1. When the video lags or shows the loading sign frequently, switch the clarity of the video to Auto or Smooth mode;
2. When the picture is not synchronized with the sound, check if the network connection of the camera is working properly. If the delay is too much, try exiting the video and entering again.

3. Q: What to do if I cannot hear the sound on the camera side during a call on Xiaomi Smart Camera C500 Pro?

A: 1. Check whether the volume off your phone is too low, thus resulting in no sound;
2. Check whether [Mi Home] APP has permission to use the microphone (recording) of the phone, if not, turn on the relevant permissions in the settings of the phone.

4. Q: What to do if the historical videos are not continuous or smooth when watching on Xiaomi Smart Camera C500 Pro? 

A: 1. If the video in the memory card is not continuous, it may be that the [Record motion image only] is turned on, once the function is turned on, the camera will record only when the image changes; (If the cloud storage video is not continuous, it is a normal state. The cloud storage video only records the motion image, not 24 hours)
2. If the video lags, it may be due to the network, check if too many devices are connected to the network that the camera is connected to, or if there are other devices playing video at the same time.

5. Q: What to do if the memory card of Xiaomi Smart Camera C500 Pro is not working properly?

A: 1. Please use the dedicated FAT32 format high-speed memory card for the vehicle dash cam or camera produced by the regular manufacturer.
2. Make sure that a compatible memory card is installed in the camera. Without a memory card, video recordings cannot be stored, and historical videos cannot be viewed.
3. If the memory card does not record video, or if the memory card does not automatically overwrite files cyclically, you can format the memory card in the [Storage settings] of the camera APP Plugin.
4. If the memory card cannot be formatted in APP, you can format the memory card on your computer through a card reader. After completing the formatting, disconnect the camera from power and reinstall the memory card.
Note: 
After formatting, the files in the memory card will be deleted.
6. Q: What to do if the [Mi Home] App prompts "Device is offline/ frequently offline"?
A: 1. Check if the camera is disconnected from the power supply, and make sure the original adapter is used;
2. Try to reboot the router;
3. If the device power supply and network are working properly, check the device indicator light:
Blinking blue: The camera is connecting to the network, if the Wi-Fi name or password has been modified, reset the camera, and connect again;
Blinking yellow quickly: Camera has been reset, re-connect it;
Solid yellow light: Camera ROM needs to be flashed.
4. Confirm whether the memory card is inserted into the camera. Pull out the memory card and check whether it is still offline, as some of the poor-quality memory cards may cause the offline problem of the camera.

7. Q: What to do if the Xiaomi Smart Camera C500 Pro blinks blue light and cannot work properly?

A: 1. If the blue light blinks when connecting APP, it means the camera cannot connect to the network or cannot be bound to the account, check if the account password is correct and whether the network meets the camera's requirements;
2. If the camera has successfully connected to APP, but the blue light blinks suddenly and it does not work, check whether the network is working properly.

8. Q: Why does Xiaomi Smart Camera C500 Pro whistle during voice calls?

A: 1. When making a voice call, try not to place the phone and the device within the same room, and keep it away from the device for more than 10 meters. The echo and whistling generated by the short-distance call is a normal phenomenon.
2. If too many electronic products are near the device, there will be electromagnetic interference, which may lead to whistles and noise during voice calls.

9. Q: What to do if the shooting image is blurred or no shooting image when the Xiaomi Smart Camera C500 Pro is in night vision?

A: 1. Make sure the camera's lens is clean and dust-free;
2. Check whether the lens is blocked by sundries, if so, rotate the PTZ or move the camera position in [Mi Home] APP to move the lens out of the blocked area.

10. A: What to do if the indicator of Xiaomi Smart Camera C500 Pro fails to light up?

A: Go to the main live video interface of the camera via [Mi Home] APP, tap [...] at the upper right corner to enter the camera settings, and tap the [Status Light] button to turn it on.

11. Q: What to do if the video recorded in the memory card is not continuous and the image is not synchronized with the sound?

A: 1. Reboot the device to see if it’s back to normal.
2. Inserting and removing the memory card needs to be done while the camera is powered off. Frequent hot plugging and unplugging will cause the performance of the memory card to deteriorate, resulting in improper video recording;
3. Check whether it is caused by the low reading rate of the memory card;
4. Replace the memory card (it is recommended to use a major brand and qualified memory card, otherwise many abnormal problems will occur in use, such as recording is not continuous, always prompting the memory exception, etc.).

12. Q: What if the firmware upgrade of Xiaomi Smart Camera C500 Pro failed?

A: Upgrade failure is usually due to poor network or server exception, try it again in a different network environment;
If the network is smooth and good, try again at a different time.

13. Q: What to do if the Xiaomi Smart Camera C500 Pro always rotates by itself?

A: In [Mi Home] APP >> select Camera >> tap [...] at the upper right corner >> Camera Settings, turn off the [Human tracking] feature. When the [Human tracking] feature is turned on, the camera will follow the rotation of the image when it detects motion and will return to its original position for continued surveillance when the rotation is complete.
14. Q: What to do if the Xiaomi Smart Camera C500 Pro camera and APP connection fail?
A: 1. Exit the connection interface on Mi Home App, reset the camera and reconnect it;
2. Restart the router and put the camera close to the router;
3. You can use a mobile hotspot to check whether the Wi-Fi network is OK or not;
If the mobile hot spot works, it may be a Wi-Fi problem, please contact the Wi-Fi network operator to solve the problem.