If there is a wireless network problem, please refer to the following scenarios and their troubleshooting methods:
Scenario 1:
If the TV failed to connect to a wireless network, please refer to the following details:
1. Please ensure the router is powered on;
2. Make sure that there is no electromagnetic wave generating device placed between the TV and router;
3. You can connect a mobile device to the router via Wi-Fi to check if the Wi-Fi is normal or not;
4. You can turn the router off and back on again. (Requires 2 to 3 minutes);
5. You can power off the TV by plugging out the power cable, then restart it after 3 seconds;
6. If the wireless internet cannot be connected, please connect the TV to the wireless router via a LAN cable. If the TV can connect to the internet normally via the LAN cable, a problem will exist in the wireless router. In this case, try using a different wireless router;
7. You can update the TV to the latest system;
8. As a last resort, you can try performing the factory reset on your TV. Be aware that this will erase all your settings and data, so make sure to back up any important data before proceeding.
Scenario 2:
If the TV is connected to Wi-Fi, but not to the internet. Please refer to the following details:
1. Please use a mobile device to connect and check whether the Wi-Fi is normal or not;
2. You can try to restart the router to check the connecting problems;
3. As a last resort, you can try performing the factory reset on your TV. Be aware that this will erase all your settings and data, so make sure to back up any important data before proceeding.
Scenario 3:
If the wired network connection failed, please refer to the following details:
1. Check if the LAN cable is well plugged in on both ends;
2. If it is well plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on;
3. You can update the TV to the latest version;
4. As a last resort, you can try performing the factory reset on your TV. Be aware that this will erase all your settings and data, so make sure to back up any important data before proceeding.