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Is is normal that get off from Ninebot S after riding vehicle start running or moving by it self?

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Is is normal that get off from Ninebot S after riding vehicle start running or moving by it self?

1) The road surface is not flat;
2) The vehicle is equipped with additional accessories.
Causes the vehicle's balance point to drift forward or backward (temperature high or low may also cause the balance point to drift), please connect the Segway-Ninebot APP to adjust the assistance mode balance point in the sensor settings to reduce or solve the problem you encountered, If you still have doubts, please contact with after-sales service support for repair.