Xiaomi Watch 2 FAQ

1. Q: What are the features of the Xiaomi Watch 2？
A: 1. The Xiaomi Watch 2 uses a 1.43-inch AMOLED circular screen with a resolution of 466×466 and a PPI of up to 326, displaying clear and refined visuals. The touch response is sensitive and smooth, ensuring a more fluid operation.
2. The simple design of the Xiaomi Watch 2, with different colors straps and personalized faces, is suitable for various scenarios.
3. The Xiaomi Watch 2 supports full-range exercise data tracking in a variety of mainstream sports modes, which is the best choice for sports enthusiasts.
4. All-around health tracking, supporting functions such as heart rate, blood pressure, body temperature, body fat, and blood oxygen monitoring, helping you gain deeper insights into your physical condition, and providing comprehensive support for a healthy lifestyle.

2. Q: How to replace the Xiaomi Watch 2 strap?
A: 1. Remove the watch strap: Firmly press down the ear spring in the direction of the watch strap and remove the watch strap.

        

2. Install the watch strap: First, insert the worn-out watchband into one side of the lug, press the spring on the other side of the lug, and gently move until you feel that the lug has entered the hole.

After installing the watch strap, please pull on it to ensure that the strap is installed successfully.
Note:
The raw ear refers to the steel rod of the link between the fixed strap and the watch body.

3. Q: What is the resistance level of the Xiaomi Watch 2?
A: The water resistance level of the Xiaomi Watch 2 is 5ATM, suitable for shallow water activities such as swimming in a pool or at the beach. It is not suitable for high humidity and high-temperature environments like saunas and hot springs, nor for high-speed water activities such as diving, jumping into water, surfing, and deep-water activities.
Note: A 50m water resistance rating indicates the watch's water resistance depth under standard conditions. This means that the watch has a certain ability to withstand water pressure in a static state. The pressure resistance value is not obtained underwater but is calculated based on air pressure. The 50m water resistance performance means the watch can withstand pressure equivalent to 50m underwater in a static state. The water resistance function is not permanently effective and may weaken over time.

4. Q: What are the standard accessories of the Xiaomi Watch 2? What are the colors?
A: The standard accessories for the Xiaomi Watch 2 include Body x 1, Touch Charging Dock x 1, and User Manual x 1.
Currently, there are two color options available: black and silver. The black version comes with a black strap, while the silver version comes with a gray strap.

App usage instructions

1. Q: What devices does Xiaomi Watch 2 support for pairing? Does it support iOS?
A: The Xiaomi Watch 2 requires pairing with the Mi Fitness App, which can be searched and downloaded from the Google Play Store. It does not support iOS.

2. Q: How to unbind the Xiaomi Watch 2?
A: 1. Open the Mi Fitness App, Click Device >> Unpair, and Xiaomi Watch 2 will automatically restore to factory settings.
2. After restoring to factory settings, the watch will automatically unpair from the phone, and all data will be cleared.

3. Q: Can the Mi Fitness App be bound to multiple Xiaomi Watch 2?
A: You can bind multiple watches on the Mi Fitness App. Generally, you can bind 5-10 watches under the same account, but only one can be activated when using it.

4. Q: How to upgrade the system firmware of the Xiaomi Watch 2?
A: The Xiaomi Watch 2 will push the follow-up upgrade package through the Mi Fitness App to update its functions.
1. On the watch, click Settings >> System >> Firmware update;
2. If a new version is found to be updated, click to download the upgrade package;
3. After the upgrade package is downloaded, the watch will automatically upgrade and restart.
Note:
When upgrading your watch, please keep at least 50% of the battery and connect to the Internet. The watch needs to be connected to the phone during the upgrade process, and try to keep the watch near the phone. To avoid consuming your mobile data during the upgrade firmware, please try to use your watch to connect to WiFi and turn off the watch’s Bluetooth.

5. Q: What is the function of Device - Alarm - Sync alarms from a phone?
A: When the phone alarm reminder is enabled and the phone is connected to the device, the device will vibrate simultaneously when the phone alarm rings.

6. Q: What is the function of Unlock phone?
A: After setting up device unlocking, when connected to the Xiaomi Watch 2, the phone can be unlocked without the need for a password.

Function and use related

1. Q: How about the battery life of the Xiaomi Watch 2? How long can it be fully charged?
A: The Xiaomi Watch 2 takes approximately 50 minutes to fully charge and can last approximately 65 hours with normal usage. The actual battery life may vary based on your habits, usage scenarios, and other factors.

2. Q: How to charge the Xiaomi Watch 2?
A: The Xiaomi Watch 2 has a battery capacity of 495mAh and comes with a standard magnetic POGO charging dock.
The charging method is as follows:
1. Place the Xiaomi Watch 2 on the charging dock, ensuring that the charging contacts on the back of the watch perfectly align with the metal contacts on the charging dock;
2. Connect the other side of the charging dock to the USB-A charger (output voltage is 5V, output current≥0.5A).
When the watch battery is below 20%, it will prompt to connect the charger for charging. During the charging process, there will be charging indicators.
Note:
Wipe the charging contacts of the watch clean before charging to avoid residual sweat or moisture.

3. Q: Does the Xiaomi Watch 2 support sleep monitoring?
A: Yes. When wearing the watch to sleep normally, the device will automatically recognize the sleep onset and wake-up states, and record deep sleep, light sleep, rapid eye movement (REM), wakefulness, sleep oxygen, sleep heart rate, and other data through relevant sensors. Sleep duration less than 3 hours will be recorded as a nap. Nap records currently do not support sleep stage analysis.
Historical sleep data will not be stored on the watch; please synchronize it to the Mi Fitness APP promptly to avoid data loss.

4. Q: Does the Xiaomi Watch 2 support APP notification reminders?
A: Support. With the watch and phone connected, open the Mi Fitness App >> Message Notification. You can view phone notifications on the watch. The notifications are displayed in a list and do not support folding and replying.
During message alerts, the watch defaults to vibration only and does not actively light up the screen. To view messages, you can raise your wrist to illuminate the screen or manually charge the screen.

5. Q: How to check exercise records on the Xiaomi Watch 2?
A: After the exercise is completed, the watch will generate a rich and vivid exercise report. All exercise record data includes exercise date, time, distance, calories, steps, pace, speed, heart rate, pace curve, speed curve, heart rate curve, heart rate percentage, cadence curve, stride length, training effect, maximum oxygen uptake, energy consumption, exercise recovery time, etc.
View method:
1. View detailed exercise data in the "History" application of the watch;
2. After the watch is connected to the mobile phone, click "Health" on the Mi Fitness
App homepage, and click the workout icon. You can view the exercise information in addition to the exercise information, movement track and other information on the watch.

6. Q: How to adjust the brightness on the Xiaomi Watch 2?
A: Setting method: settings >> Display >> Brightness.
You can set the custom and adaptive brightness to your needs.

7. Q: Can the Xiaomi Watch 2 add time in multiple countries?
A: The setting of dual time zones is not supported.

8. Q: What should I do if I forget the password for the Xiaomi Watch 2?
A: Please contact after-sales service in time.

9. Q: Which button is the power button for the Xiaomi Watch 2?
A: As is shown in the picture, the down button is the Power Button.


Frequent questions
1. Q: What is the resting heart rate of the Xiaomi Watch 2?
A: Resting heart rate, also known as quiet heart rate, refers to the number of heartbeats per minute in a state of wakefulness, inactivity and silence.
The best time to measure resting heart rate is resting in the morning after natural wakefulness. The resting heart rate of an adult is usually between 50 and 100 beats.
In the interval of per minute, the resting heart rate of professional athletes is usually between 40 and 60 beats/min. Since the watch may not be in the best time when it is automatically measured, the resting heart rate may not be displayed temporarily or the test value may be deviated from the actual value.

2. Q: What is the heart rate interval of the Xiaomi Watch 2?
A: Heart rate interval refers to the range or level where the current heart rate is compared to the maximum heart rate. It reflects the negative load level of the heart. It is usually used to measure a person's exercise intensity.
1. Heart rate interval refers to the heart rate range per minute, which is calculated based on the percentage of the maximum heart rate;
2. The maximum heart rate of the watch is calculated automatically, and it can also be set in the Mi Fitness App. There are several states of heart rate interval:

Warm up	Used to develop basic physical fitness or to warm up before exercise. Type of exercise: brisk walking.
Fat burning	Used to improve basic physical performance, is conducive to increasing the rate of fat release, and is conducive to cardiovascular regulation. Type of exercise: Such as jogging.
Aerobic	Used for endurance training, it is beneficial to improve aerobic fitness, enhance vital capacity and control breathing rhythm. Type of exercise: Such as easy running.
Anaerobic training	Used for speed raising training, which is beneficial to improve physical fitness. Exercise time between zones should be properly controlled. Type of exercise: Such as tempo or interval training.
Extreme Sports	Used for explosive force practice, in which lactic acid rapidly accumulates and the probability of injury is high. Therefore, exercise time in this area should be strictly controlled. Type of exercise: such as extreme running.

3. Q: What factors will affect the result of heart rate test of the Xiaomi Watch 2?
A: 1. Non-standard wearing methods, such as light leakage caused by incomplete fitting, arm swing and slight movement of the watch on the skin; Wearing a tight watch, raising arms and clenching fists can affect blood circulation, as well as heart rate signals;
2. The watch has more sweat stains on the surface.
The right way to measure: Lay your arms flat, relax and hold still, while keeping your watch close to your arms.
Note:
Individual differences such as skin color, hair, tattoos, and scars may also affect heart rate monitoring if worn correctly (brown and black skin cannot be measured, and dark skin has a high absorption of green light and cannot be detected).

4. Q: What should I do if my heart rate is too high as measured by the Xiaomi Watch 2?
A: When the heart rate is too high, you should take a proper rest instead of doing excessive exercise. If the heart rate remains high, it is recommended to consult medical staff timely according to your situation.

5. Q: How to determine the operational status of the Xiaomi Watch 2?
A: Effective standing: Any activity with more than 200 steps per hour or more than 3 minutes of moderate-intensity activity is considered effective standing.
Sitting for long periods may pose health risks to your body. We recommend that it be completed more than 12 standing activities between 00:00 and 24:00 every day.

6. Q: What is the number of words and messages that Xiaomi Watch 2 supports?
A: No Limit.

7. Q: Does the Xiaomi Watch 2 support connecting heart rate bands?
A: No.

8. Q: What are the ways to light up the Xiaomi Watch 2?
A: 1. In the off-screen state, click the power button or shortcut key;
2. If the screen is turned on, lift the wrist to light up the screen;
3. Click the ' ' icon on the control panel to keep the screen on for 5 minutes.
Note: Double-clicking to light up the screen is not supported.

9. Q: Does the Xiaomi Watch 2 support low-light mode?
A: The Xiaomi Watch 2 supports AOD (low-light mode). When turned on, the watch will enter the AOD (low-light mode) after automatic screen-out. You can go to Settings > Display > Always-on screen to turn on.
Note:
1. This function will reduce the battery life of the watch after it is turned on. It is suggested that you choose whether to turn it on or not according to your needs.
2. In the turned-off display state, you can touch it to wake up the screen.
Turning on this function will reduce the battery life of the Xiaomi Watch 2, and the function of lifting the wrist to light the screen will be unable to be used.
If the screen is on, the screen will go dim if you take off the Xiaomi Watch 2 for 5 seconds. If the screen is on, the screen will go dim if you manually cover it. Night detection of sleep would also dim the screen.

Troubleshooting
1. Q: Why does my Xiaomi Watch 2 count inaccurately?
A: Step recording principle: The watch has a built-in acceleration sensor that detects data and then combines the algorithm and the basic information of the human body, which is eventually converted into information such as steps, consumption, etc.
Factors that affect the number of steps recorded by the watch:
1. Because the walking distance measured by the watch is estimated based on your self-set height, gender, and weight to calculate the number of steps, multiplied by the individual's stride, resulting in an estimated value;
2. Because step counts vary from person to person, individuals with the same height, gender, and weight may have different step counts, resulting in a potentially significant margin of error in the final calculation;
3. The accuracy of step counting, i.e., the number of steps taken, is subject to considerable uncertainty and is closely related to each individual's behavioral habits. Factors such as arm swing amplitude, walking habits, and a variety of body movement scenarios (such as walking, riding, driving, bathing, etc.) can influence step counting accuracy. Additionally, complex arm movements, such as typing on a keyboard, moving a mouse, or lifting objects, contribute to the complexity of step counting;
4. Due to the aforementioned reasons, the distance calculated by the watch is ultimately an estimated value. The watch cannot be considered a professional measuring tool for distance. Continuous optimization of software algorithms aims to calculate more accurate data.

2. Q: What to do in case of wrist-raising screen malfunction, heart rate malfunction, dialing key malfunction, compass malfunction, or frequent Bluetooth disconnection?
A: In any situation, try holding down the button on the watch for 12 seconds to restart the watch. After the restart, check if it has returned to normal. If it cannot be restored to normal, please contact customer service promptly.

3. Q: Why is GPS positioning slow or the signal weak?
A: 1. When the GPS positioning is slow, you can reopen the MI Fitness App and reconnect the watch to synchronize data. This will also greatly improve the GPS positioning speed;
2. For the first-time positioning, the watch's GPS positioning system needs to download satellite ephemeris information. Therefore, the positioning time may take longer;
3. Considering the way the watch is worn and the impact of the arm on the GPS antenna, it is recommended to keep the dial pointing to the sky while wearing the watch. Positioning can be completed within 60-90 seconds. The positioning time and signal strength depend on the weather and surrounding environment. It is recommended that you choose an empty place;
4. If the watch has not experienced significant displacement since the last positioning and the time elapsed since the last positioning is less than 2 hours, the watch's GPS can achieve a hot start. In open areas, while wearing the watch normally and with the dial facing the sky, the watch can be positioned in approximately 5 seconds. The specific positioning time depends on the weather and the surrounding environment.

4. Q: Why sometimes, there is no movement track or track loss after movement?
A: 1. Before starting an exercise, please check the sport readiness interface to confirm successful GPS positioning after starting the exercise (when the GPS symbol turns yellow and there is a vibration prompt).
2. GPS is influenced by various factors, such as surrounding tall buildings, complex terrain, turns, tunnels, and complex telecommunication signal environments. Adverse weather conditions like sandstorms and storms can also lead to GPS positioning failure, deviation, and instability.
3. To ensure more accurate GPS exercise trajectories, it is recommended to keep the phone connected to the watch during exercise.

5. Q: Why doesn’t the Xiaomi Watch 2 generate motion data after exercise?
A: 1. Please ensure that the watch is worn correctly and the heart rate is normal;
2. After starting the exercise, check if the exercise duration or distance meets the minimum standards for recording;
3. Incorrect wearing or failure to monitor heart rate correctly may be the cause.
Note:
If you provide feedback about inaccuracies in recognizing free swimming styles or distance, subsequent software updates will continuously optimize performance. You are advised to wait for updates.

6. Q: Why is there no sleep data in the Xiaomi Watch 2？
A: 1. Please confirm if the watch is worn correctly;
2. The generation of sleep reports may be delayed. If you open the sleep application for the first time after waking up, there may be no sleep report. It is recommended to check after some time;
3. Update the system to the latest version and restart the watch.

7. Q: What to do if the Xiaomi Watch 2 can't be charged?
A: Please troubleshoot or check as follows:
1. It is recommended to use the officially provided charging head for charging;
2. Check if there are stains on the watch's metal contacts and the charging cable's metal contacts. You can try wiping with a paper towel (if corrosion occurs, use a cotton swab or cloth dipped in alcohol to wipe) to ensure there is no contact issue between the watch body and the charging cable;
3. Take the watch back from the charging dock, reinsert it, and try changing the socket;
4. If the above troubleshooting is ineffective, you can apply for after-sales inspection.

8. Q: What should I do if the Xiaomi Watch 2 doesn't vibrate?
A: 1. First, check if the watch is in Do Not Disturb mode;
2. If it is not turned on, you can restart the watch. After a successful restart, you can set more alarms. If the watch screen can display the alarm clock interface at that time but the watch does not vibrate, you can apply for watch after-sales support.

9. Q: What should I do if the system upgrade for the Xiaomi Watch 2 fails?
A: 1. If the app or wearable device indicates a failed upgrade, try restarting the wearable device and initiate the upgrade again;
2. Ensure the watch battery is above 50% and place it on the charger for the upgrade;
3. Reset and pair it again, and attempt the upgrade again;
4. Ensure that the Wi-Fi network on the phone or watch is stable;
5. If the upgrade continues to fail, please contact customer support for assistance.

10. Q: If synchronization between the Mi Fitness App and the Xiaomi Watch 2 fails, what should I do?
A: 1. Please check if the mobile app and watch firmware are up to date. If not, try updating first;
2. Check the network connection on your phone. If your phone's Wi-Fi is disconnected, try reconnecting. If your Wi-Fi is fine but you still can't sync, use your mobile data;
3. Check the connection status between the watch and the phone, ensure Bluetooth is connected, and try refreshing the app multiple times;
4. You can restart Bluetooth on your phone and try restarting the watch.

11. Q: What should I do if the heart rate measurement fails on the Xiaomi Watch 2?
A: Turn off continuous heart rate monitoring, and click on heart rate on the watch for a single measurement. During the watch measurement, check if the heart rate light at the bottom of the watch lights up. If it doesn't light up, you can unbind and rebind the watch or restart the watch. If it still doesn't work, you can apply for after-sales testing.

12. Q: How to deal with the time error of the Xiaomi Watch 2?
A: If the watch time does not match the phone time, you can connect Mi Fitness App for refresh operations.

13. Q: What to do if the Xiaomi Watch 2 can't be connected？
A: 1. Confirm whether the downloaded MI fitness App is correct. Android needs to download the MI fitness App;
2. Exit the MI fitness App, turn off the Bluetooth switch, and re-enable pairing and binding;
3. Please choose a good network environment. During the pairing process, the phone will interact with the Google server. Network fluctuations will cause the request to fail, causing pairing failure;
4. If you cannot find the watch in the MI fitness App, you can bring the watch close to the phone, or go to a place with few Bluetooth devices to search and add it again;
5. Please clean the Bluetooth device on your mobile phone. If the watch is paired with too many devices will lead to an increase in connection failures.

14. Q: What should I do if the weather function of the Xiaomi Watch 2 is not updated？
A: The weather is usually updated every 15 to 30 minutes. If you find the weather is not updated for a long time, please check as follows:
1. Please open the Mi Fitness App and check whether the Bluetooth connection is disconnected between the watch and the mobile phone on the home page;
2. Please confirm that the network remains connected and the network is available;
3. Please try to restart the watch and try again.

15. Q: What if the Xiaomi Watch 2’s screen doesn't light up?
A: If the watch screen is off and lifting the wrist or pressing the power button/shortcut key does not light up the screen, please try the following steps:
1. The watch may be out of battery, please connect it to the charging dock to check if the battery is sufficient;
2. Press and hold the power button for about 12 seconds to force a watch restart. After the restart, check the software version of the watch and update it to the latest version.

16. Q: What should I do if the heart rate measurement of the Xiaomi Watch 2 is not accurate?
A: 1. Improper wearing can affect the measurement of heart rate signals, such as wearing incorrectly, arm swinging, or slight movement of the watch on the skin, causing light leakage. Wearing the watch too tightly, lifting the arm, and clenching the fist can all affect blood circulation, potentially leading to inaccurate heart rate readings;
2. Check the wearing situation. It should be tightened a bit. If you move the watch up and down, left and right, it should not slide. Additionally, verify the wearing position of the watch. It should not be worn at the wrist joint. If the wrist joint moves a lot, it is easy to cause looseness between the watch back and the skin.

17. Q: Why doesn't the Xiaomi Watch 2 light up when there is a new message notification and it vibrates?
A: This is a normal phenomenon. The watch system optimizes the message notification strategy. Considering the frequent use of message notifications in daily life, lighting up the screen every time can have a certain impact on power consumption and can be overly disruptive. Therefore, the strategy for message notifications has been updated. When a message arrives, it only vibrates without actively lighting up the screen. The control over viewing messages is in your hands.

18. Q: Why are the steps of the Xiaomi Watch 2 different from those of Mi Fitness App?
A: It could be that the watch and the App were disconnected, causing a delay in the synchronization of step count information. Simply refresh in the Xiaomi Wear App to synchronize.
Synchronization logic: Fitness app's vitality index data is updated every 30 minutes. The watch's vitality index app data is updated immediately upon opening, with a 1-minute update frequency within the app. The tiles page has a 5-minute update frequency, and every time you enter the corresponding page, the data is updated immediately.

19. Q: What if the Xiaomi Watch 2 is successfully paired but not connected？
A: 1. First of all, make sure the watch has sufficient power;
2. Ensure that the airplane mode on the watch is turned off. On the watch face, swipe up to check if the airplane mode icon is deactivated;
3. Check the connection status in the Xiaomi Wear app. If disconnected, click on reconnect;
4. Complete the pairing process, restart Bluetooth on your phone, reboot your phone or watch, and try refreshing the connection in the app;
5. Try restoring the watch to factory settings and then click on Connect on the app's home screen. When the watch and app display the same pairing code, click on pair;
6. If the issue persists, clear the Bluetooth pairing with the watch in the phone's Bluetooth settings and restore the watch to factory settings. Then, proceed to rebind the devices.

20. Q: Why is the weather of the Xiaomi Watch 2 different from that of the mobile phone?
A: The weather information displayed on the watch is pushed back by the Mi Fitness App from the service provider. If it is different from the weather service provider used by the mobile phone system, the result displayed may be slightly different.

21. Q: Why is it that the Xiaomi Watch 2 doesn't count when it's already walking？
A: The watch updates the step count once per minute, but it does not provide real-time updates every second.

22. Q: Why can't my OPPO phone call switch to the Xiaomi Watch 2?
A: Some current OPPO phones do not support switching calls to the watch.

23. Q: Why is the MI logo reversed after switching the button direction of the Xiaomi Watch 2?
A: Because the MI logo is not part of the system interface, changing the watch face only affects the system interface.

24. Q: Why does the Xiaomi Watch 2 time out when fetching weather information?
A: Please go to Settings >> System >> Date & Time and make sure the "Automatic date & time" and "Automatic time zone" switches are on.

25. Q: Why does entering the password lock interface change when changing the button orientation?
A: When changing the button orientation, the wearing sensor will restart, and then the watch enters the password lock screen. Please enter the correct password to unlock the watch.

26. Q: Why is there an error in the altitude/ air pressure data? (or large error)
A: When the network is not connected, the watch will calculate the current altitude/air pressure through the sensor, and there will be errors. Connecting to the network can improve the accuracy of altitude/air pressure, please keep the network connection normal.

27. Q: Why do the sports reports' drawings on the Xiaomi Watch 2 and phone appear inconsistent?
A: The screen of the watch is small, and its performance is not as good as that of the mobile phone, so the drawing ability of the watch is not as rich as that of the mobile phone. To view more detailed data, please go to the MI Fitness App.

28. Q: Why doesn't the Xiaomi Watch 2 restore factory settings after unbinding from the Mi Fitness App?
A: Please ensure that the watch is connected to the mobile phone. If you unbind it when it is not connected, the watch will not be restored.

29. Q: Why does the Xiaomi Watch 2 experience delayed system responses, lag, and unresponsive touch when in low battery state?
A: When the watch indicates low battery, to conserve the remaining battery as much as possible, the chip manufacturer lowers the processor's working frequency and enters a low-power mode to reduce the CPU power consumption. Additionally, it decreases the performance of the operating system, using fewer resources to run. As a result, it may reduce rendering performance and even affect the stability of applications. In such cases, it is recommended to charge the watch promptly.

30. Q: Why is my Xiaomi Watch 2's blood oxygen saturation measurement inaccurate?
A: The following reasons may lead to inaccurate measurement of oxygen saturation:
1. The watch is not properly worn, and the sensing area on the back of the device is not in contact with the skin of the wrist, so data cannot be obtained;
2. The sensing area on the back of the watch is dirty, or there is sweat between the wrist and the device, which may affect the measurement result;
3. In low-temperature environments, or when the skin temperature of the wrist is too low, it can lead to reduced blood flow, affecting measurement results;
4. Wearing a watch with the wrist under pressure can impact blood circulation, also resulting in inaccurate measurement results;
5. The presence of wrinkles or pigmentation on the wrist where the watch is worn can interfere with the penetration of sensor light, causing inaccurate measurement results;
6. For a single measurement, it is essential to keep the wrist still during the process, avoiding arm movement or engaging in conversations that may lead to emotional excitement.

31. Q: How to set the language for Google Assistant?

A: 1. Press and hold the Google Assistant icon on your phone, enter Settings >> Google Assistant >> Language, and you can choose the language in which to talk to Google Assistant;
2. Upgrade Google’s version to the latest version in the Play Store.
Watch this video：https://www.youtube.com/watch?v=inNncDcOJR4

32. Q: The Mi Fitness App indicates successful pairing and connection, but why is the Xiaomi Watch 2 still in the pairing process or the pairing is unsuccessful?

A: 1. Please update the MI Fitness app to the latest version;
2. Please press and hold the watch button to restore factory settings and try again;
3. For an enhanced experience, it is recommended to log in with your Google account during the pairing process and ensure a stable internet connection.

33. Q: Why does Google Maps on the Xiaomi Watch 2 have no address history?
A: 1. You need to log in to a Google account, and the phone will synchronize the history to the watch;
2. When obtaining history records, it is recommended to wait for a while. The time to obtain data depends on the network environment.

34. Q: Why is the music playback status or song information not synchronizing on the Xiaomi Watch 2's music controller when playing music on the phone?
A: Please try the following methods:
1. After exiting the mobile phone music program, reopen the music program to play music;
2. Turn off the watch, restart it, and turn on the watch music controller again;
3. Reset the watch to factory settings, rebind and pair, and try again;
4. Update your watch to the latest version.

35. Q: Which mobile phones can support remote photography and preview?
A: The preview function only supports Xiaomi 13 Ultra, Xiaomi 13 Pro, Xiaomi 13, Xiaomi 13T Pro, and Xiaomi 13T. Please upgrade the Mi Fitness App to version 3.20.0i and above to use this function.


36. Q: Why does the Xiaomi Watch 2 display "Weak GPS signal" when opening the Weather App?
A: The Weather App first retrieves the current location information from the Google Fused Location API and then fetches weather data from the server for display. When encountering a weak GPS signal, please try the following troubleshooting steps:
1. Ensure that the phone's location function is enabled and that the network connection is stable. The phone should possess location capabilities;
2. Toggle the Bluetooth on and off on the phone to allow the Mi Fitness App to reconnect with the watch;
3. Open the Sports App on the watch, and initiate an outdoor activity, preferably in an open area, to ensure a successful GPS lock;
4. Now, open the Weather App, and the issue should be resolved.

37. Q: Why can’t the compass on the Xiaomi Watch 2 be calibrated successfully?
A: Please confirm whether the exercise has started. The compass needs to be registered during the exercise. The resources occupied will not be released, making the compass unable to be calibrated. Please end the exercise and try again.

38. Q: Why is the preview function of remote photo shooting stuck on the Xiaomi Watch 2?
A: This function relies on mobile phone Hotspot:
1. It is recommended to go to the mobile phone’s personal hotspot settings and select the 5GHz band for the AP frequency band to ensure the transmission efficiency of the picture;
2. Go to an environment with fewer hot spots and keep the distance between your watch and mobile phone not too far;
3. In a complex network environment with many people, co-channel interference will occur in mobile phone Hotspots, which will cause certain interference to picture transmission and make the picture unstable. The experience will be significantly improved in an environment with fewer people;
4. When the mobile network signal is poor, it can also affect the efficiency of screen transmission. Please ensure a stable mobile network environment.

39. Q: Why is the Xiaomi Watch 2 Unable to receive emergency SMS from Poland RCB?
A: The watch cannot send or receive any SMS messages independently. When the watch is connected to the phone via Bluetooth or network, it can send SMS messages through the phone's mobile network and synchronize with the SMS messages on the phone.

40. Q: Why can't the Xiaomi Watch 2 be paired? (Some phones lack GMS)
A: Please check whether the phone has GMS (Google Mobile Service). If there is no GMS, it is recommended to change the phone and pair again.

41. Q: Why does the Xiaomi Watch 2 experience abnormal power on/off behavior when removed from the wrist for an extended period, especially in an environment with temperatures below 0 degrees Celsius?
A: To avoid prolonged periods of leaving the watch off the wrist in a low-temperature environment, if the watch experiences abnormal power on/off issues after being removed for an extended duration, especially in temperatures below 0 degrees Celsius, place the watch in an environment above 0 degrees Celsius and keep it charged for some time before attempting to power it on again. It is recommended to refrain from extended periods of leaving the watch off the wrist in a low-temperature environment. If the watch encounters power on/off abnormalities after prolonged removal and exposure to temperatures below 0 degrees Celsius, place the watch in an environment above 0 degrees Celsius and maintain a charged state for a period before attempting to power it on again.

42. Q: After the Xiaomi Watch 2 restarts, it enters a non-user interface (the list is a blue-font recovery interface). What is this interface, and how do I exit it?
A: This is the Recovery interface. You can navigate using the up key to move the cursor and select "Reboot system now." Click the down key to confirm and restart, thereby exiting. (In the powered-off state, long-pressing the up and down keys will enter Recovery.)


43. Q: Which languages are supported by Google Assistant?
A: Support for the following languages：
da-DK/ de-AT/ de-BE/ de-CH/ de-DE/ en-AT/ en-AU/ en-CA/ en-GB/ en-IE/ en-IN/  en-SG/ en-US/ es-ES/ es-US/ fr-BE/ fr-CA/ fr-CH/ fr-FR/ hi-IN/ it-IT/ ja-JP/ ko-KR/  nl-NL/ no-NO/ pt-PT/ sv-SE/ zh-Hant-TW/ zh-TW.

44. Q: Does the recording function of the Xiaomi Watch 2 support transferring recording files to a mobile phone?
A: Not support.

45. Q: Why does a long press of the up key for 5 seconds on the welcome and language selection screens trigger the upgrade interface on the Xiaomi Watch 2 (downgrade to invoke the wireless socket interface)?
A: This is a downgrade to bring up the wireless socket interface, which is used for the factory downgrade version, you can exit the sub-interface by swiping right on the screen.

46. Q: Why is the touchscreen on the Xiaomi Watch 2 not responding?
A: Please try to force a restart by pressing and holding the button for 12 seconds, and check whether it recovers after restarting.

47. Q: Why does the Xiaomi Watch 2 consume power quickly?
A: Please check whether the function that seriously affects battery life is turned on.
1.  Activity Recognition;
2. Continuous Health Monitoring: Such as continuous heart rate monitoring, all-day blood oxygen monitoring, all-day blood pressure monitoring, and high-precision sleep monitoring.
Encourage to upload logs: Go to Profile >> Help & Feedback >> Choose based on the device and type of issue, and check the option to upload issue logs.

48. Q: After setting a password in the "Find Device" application on the mobile phone, why can’t the Xiaomi Watch 2 password be changed or canceled?
A: To ensure security, once the password is set, it cannot be changed. You need to use the set password to unlock this device.
For security reasons, once the password is set, it cannot be changed. You need to use the set password to unlock this device. To disable the password, go to Watch System Settings >> Security >> Factory Reset.

49. Q: Why can’t the Xiaomi Watch 2 I just bought be turned on?
A: It is recommended that you try to connect the watch to the charging base to see if it can be turned on.

50. Q: Why is the Xiaomi Watch 2 loading Google Maps history slowly?
A: It is recommended that you update Google Maps to the latest version and try again.