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Why is there no response from the touch control of the Redmi Buds 6 Active?

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Why is there no response from the touch control of the Redmi Buds 6 Active?

If there is no response from the touch control of the Redmi Buds 6 Active, please refer to the following methods:
1. Refer to the user manual for the exact location of the touch control panel;
2. Functions like play/pause require the music APP to be open. Ensure that music is playing when you perform touch gestures;
3. Ensure that touch actions (double-tap or triple-tap) are performed quickly and consecutively;
4. Ensure your fingers are clean and dry. Oily or wet fingers will affect touch sensitivity;
5. In cold weather, dry hands will cause the touch control to be less responsive;
6. If all these steps don’t work, please contact customer support for assistance.