A: If the High Power Mode is continuously used, the battery pack temperature will be high, and the device will charge slowly when the battery pack temperature is high. After the battery pack temperature cools down, it will charge at a normal speed.
Meanwhile, you can also refer to the following troubleshooting steps:
1. When charging the Xiaomi Vacuum Cleaner G20 for the first time or after a long period of non-use, it will take longer than usual to reach a full charge. This is because the battery needs to be conditioned;
2. Ensure that the vacuum cleaner is plugged into a functioning power outlet and that the charger is properly connected to the vacuum cleaner. A loose connection or faulty outlet can prevent proper charging;
3. Check for any visible damage to the charger or signs of overheating during charging.
If you have tried the above steps and the vacuum cleaner still does not reach a full charge after an extended period, please contact our local official after-sales service center for further assistance.
