Xiaomi Vacuum Cleaner G20 FAQ
Product introduction and usage
1.Q: What are selling points of the Xiaomi Vacuum Cleaner G20?
A: 1. The Xiaomi Vacuum Cleaner G20 has a strong suction force, reaching a large suction force of 150AW;
2. The brush of the Xiaomi Vacuum Cleaner G20 is illuminated with white light, providing better illumination for dirt and easy cleaning;
3. It is equipped with three brushes (an Electric floor brush, a Mini electric floor brush, and a 2-in-1 brush) to meet the dust removal needs of the entire house.
2.Q: How to wall mount the Xiaomi Vacuum Cleaner G20?
A: 1. Choose a nearby power source in a cool and dry place, and ensure that no electrical wires, pipes, or other facilities are inside the walls of the installation area;
2. The bottom of the wall organizer should be positioned at 114.5cm from the floor;
3. Mark the holes on the wall in the pre-installation area according to the position of the holes in the wall organizer;
4. Use a 5mm drill bit to drill the holes to a depth of about 40mm, then place the expansion tubes in the drilled holes;
5. Align the screw holes of the wall organizer with the drilled holes on the wall, and use self-tapping screws to secure the wall organizer in place.
3. Q: How many modes does the Xiaomi Vacuum Cleaner G20 have? How about the power?
A: The Xiaomi Vacuum Cleaner G20 has 3 modes: High Power Mode(430W), Standard Mode(150W) and Energy-saving Mode(constant power at 60W).
4.Q: What do the buttons on the Xiaomi Vacuum Cleaner G20 do?
A: 1. Power on Button: Press the power on button and release it; the device runs continuously; press the switch again, and the device stops working;
2. Dust Release Button: One key to release the dust;
3. Mode Button: switch the working modes.
5.Q: What are the standard accessories for the Xiaomi Vacuum Cleaner G20?
A: The Xiaomi Vacuum Cleaner G20 comes standard with:
Xiaomi Vacuum Cleaner G20*1, Electric Brush Bar*1, Extension rod*1, 2-in-1 Brush Nozzle*1, Mini Electric Brush*1, Power Supply*1, Wall Storage Mount Kit (includes storage mount piece *2, self-tapping screw A *2, self-tapping screw B *2, wall plug *2), and user manual*1.
6.Q: Does the Xiaomi Vacuum Cleaner G20 support wet and dry use?
A: The Xiaomi Vacuum Cleaner G20 is a dry vacuum cleaner and it doesn’t support wet use.
Note:
If the liquid is accidentally sucked into the device, please remove the filter and cartridge of the vacuum cleaner. Put the device in a cool place to air-dry. Wash the filter, and other parts with tap water and let them fully dry before use.
7.Q: What is the three circles on the Xiaomi Vacuum Cleaner G20 suction port?
A: This is the power supply port for the motorized brush of the vacuum cleaner, through which the Electric Brush is connected to the device to supply power to the motor in the brush (The picture below shows the power supply port of the device of the vacuum cleaner).
8.Q: What does the MAX logo on the Xiaomi Vacuum Cleaner G20 transparent Dust Compartment mean?
A: When the dust reaches the "MAX" mark, continued use will affect the vacuuming effect, so please clean it as soon as possible before using it again. Remove the Extension rod before cleaning the Dust Compartment, ensure the power adapter is disconnected.
Note:
Align the Dust Compartment cover end with the trash can and press the Dust Release Button to empty the trash.
9.Q: How does the Xiaomi Vacuum Cleaner G20 dump trash?
A: Before emptying the dust, please remove the Extension rod and the accessory nozzle, align the Dust Compartment cover end with the trash can and press the Dust Release Button.
10.Q: What is the meaning of each state of the Xiaomi Vacuum Cleaner G20 battery indicator?
A: It indicates the power status of the device:
1. When the power is full, three lights are always on;
2. When the power is medium, the first light is off, and the last two lights are always on;
3. When the power is low, the first two lights off, the third light is always on;
4. When the power is too low, the battery protection, only one light flashes.
11.Q: Is the Xiaomi Vacuum Cleaner G20 suitable for cleaning under the bed?
A: When cleaning with the Xiaomi Vacuum Cleaner G20, the angle support is horizontal to the floor. For the place like under the bed, you can easily go deep for cleaning as long as the space is not too low.
12.Q: How long can the Xiaomi Vacuum Cleaner G20 work on a full charge?
A: The Xiaomi Vacuum Cleaner G20 is equipped with the high performance 18650 lithium battery pack 3000mAh. The endurance of the Xiaomi Vacuum Cleaner G20 is based on cleaning with different brushes, please refer to the information below:
1. Endurance of the 2-in-1 Brush Nozzle:
Low: 60min;
Medium: 25min;
High: ≥5min;
2. Endurance of the Electric Brush Bar:
Low: 35min;
Medium: 25min;
High: ≥5min ;
3. Endurance of the Mini Electric Brush:
Low: 45min;
Medium: 25min;
High: ≥5min.
13.Q: How to charge the Xiaomi Vacuum Cleaner G20?
A: There is a charging port at the bottom position of the Xiaomi Vacuum Cleaner G20, please use the standard charger to connect the charging port and power supply.
Note:
1. Please fully charge the vacuum cleaner before the first use and after each cleaning. The charging time is about 3.5 hours;
2. The vacuum cleaner will not start working while it is charging;
3. The indicator light will turn off after 20 seconds of full charging, and the device will enter the Energy-saving Mode;
4. The battery temperature is high after continuous use in High Power Mode, so charging at this time may increase the charging time. Please let the device cool down for 30 minutes before charging;
5. Please use the Standard Mode to fully utilize the battery's performance and prolong the battery life.
14.Q: Can the Xiaomi Vacuum Cleaner G20 be charged for a long time?
A: The Xiaomi Vacuum Cleaner G20 can be charged for a long time. It supports overcharge protection, and the charging circuit automatically disconnects after a full charge.
15.Q: Does the Xiaomi Vacuum Cleaner G20 support connecting to an app for use?
A: The Xiaomi Vacuum Cleaner doesn’t support connecting networks or connecting to Mi Home App for use.
16.Q: Does the Xiaomi Vacuum Cleaner G20 need to be charged if not used for a long time?
A: This product needs to be charged in time when not in use for a long time. Please unplug the power adapter after fully charged and place it in a cool and dry place. Please charge the battery at least once every 3 months to avoid over-discharge.
17.Q: What is the sponge inside the Xiaomi Vacuum Cleaner G20 filter element?
A: The sponge in the Xiaomi Vacuum Cleaner G20 filters larger particles of dust and prolongs the life of the filter.
The sponge can be washed and reused. Please dry it well after washing and put it back. The rear filter element is also washable. Please dry it well after washing and put it back.
Problems in use
1.Q: How to clean the Dust Compartment and filtration components of the Xiaomi Vacuum Cleaner G20?
A: Clean the Dust Compartment:
Before cleaning the Dust Compartment, please confirm that the power adapter is disconnected and remove the Extension Rod. When the dust reaches the maximum mark, continuing to use will affect the vacuum effect. Please clean it as soon as possible before using.
Dust Dumping:
Align the Dust Compartment cover with the trash can, press the Release Button to dump the dust.
Clean filter components
1. Release the dust compartment latch to remove the dust compartment outwards;
2. To remove the Pre-filter, pull up on the filter carrying handle and then turn counterclockwise to remove the filter;
3. Remove the Post-filter by turning it counterclockwise;
4. Rinse the filter, pre-filter, and post-filter under running tap water until clean, then set them aside to fully dry for at least 24 hours.
Note:
1. The Pre-filter element and post-filter element can only be rinsed and avoid to be soaking;
2. When cleaning the post-filter, please rinse and tap the frame to gently remove dirt until it is clean;
3. Do not use hands, brushes, or other sharp objects to clean the Pre-filter and post-filter to avoid damage;
4. After cleaning the Pre-filter and post-filter, if there is still a significant decrease in suction, please replace an adaptive original filter set.
2.Q: How to clean the Electric Brush Bar of the Xiaomi Vacuum Cleaner G20?
A: 1. Place the electric brush bar upside down, press the roller brush release button, open the roller brush lock, and take out the roller brush;
2. Use a dry cloth or paper towel to wipe dust and debris from the suction opening and the transparent cover;
3. Cut any hair tangled around the roller brush, and then clean it;
4. Reinstall the roller brush in the correct direction as illustrated, and then press the roller brush lock to secure the roller brush into place.
Note:
Do not clean the electric brush bar with water as it has a built-in motor.
3.Q: How to choose the appropriate mode when using the Xiaomi Vacuum Cleaner G20?
A: Standard mode can be used for daily floor cleaning, and the High power mode can be used for strong stains.
4.Q: Does the Xiaomi Vacuum Cleaner G20 have motor overload protection?
A: The motor on the Xiaomi Vacuum Cleaner G20 has overload protection, which prevents it from automatically shutting down when foreign objects are entered and clogging is severe enough to cause an overload. Overload protection is a safety mechanism designed to prevent electrical devices, motors, or systems from drawing too much current, which can cause overheating, damage, or failure.
5.Q: What are the precautions for the Xiaomi Vacuum Cleaner G20?
A: Please refer to the following precautions when using the Xiaomi Vacuum Cleaner G20:
1. Do not allow persons lacking in physical, sensory or mental capacity or experience or common sense to use this product without supervision or instruction;
2. Do not allow children to use this product as a toy;
3. Use indoors on dry surfaces only. Installation, charging and use of the product outdoors, in the bathroom or around swimming pools is prohibited;
4. Do not touch the plug or any part of the product with wet hands;
5. Only for use with original power adapters;
6. To prevent fire, explosion, or injury, please check the lithium battery and power adapter for damage before use. It is prohibited to use a vacuum cleaner when the lithium battery or power adapter is damaged;
7. The Electric Brush Bar, Extension Rod, and Vacuum Cleaner are all electrically charged parts. Please do not immerse them in water or other liquids for cleaning;
8. After daily cleaning, please ensure that the filter cone and filter element are completely dry;
9. When cleaning and maintaining, please take off the Vacuum Cleaner first, remove the Electric Brush Bar, and use a 2-in-1 Brush Nozzle to prevent rotation of the rolling brush. It is prohibited to use the product without the motorized floor brush, Dust Compartment cover, filter assembly, cartridge and built-in sponge in place;
10. Please inspect the Extension Rod periodically. Stop using it immediately if it is damaged;
11. Do not use the product to absorb flammable or explosive liquids such as water, gasoline, etc. Inhalation of toxic solutions such as chlorine bleach, ammonia, drain cleaners, or other liquids is prohibited;
12. Do not use the vacuum cleaner to clean gypsum board ash, fireplace ash, and ashes. It is also prohibited to inhale smoke or combustibles, such as charcoal, cigarette butts, or matches;
13. Do not use the device to clean sharp or hard objects, such as glass, nails, screws, coins, otherwise it will cause damage to the vacuum cleaner;
14. Please keep the airflow channel and moving parts of the product away from hair, loose clothing, fingers, and other parts of the body. Do not place the main vacuum cleaner, Extension Rod, or other accessories towards the eyes, ears, or put them in the mouth;
15. Do not place any objects at the suction port;
16. Do not use a vacuum cleaner when the suction port is blocked. Dust, cotton wool, hair, or other objects may cause a reduction in airflow. Please clean it up in a timely manner;
17. Please do not place the vacuum cleaner against unstable objects such as chairs or dining tables to prevent it from falling and damaging the vacuum cleaner or harming the operator. When the vacuum cleaner falls, is damaged or has other abnormalities, please contact the official authorized repair and do not disassemble it on your own;
18. Please strictly follow the instructions in the manual to charge. Improper charging beyond the specified temperature range may cause battery damage;
19. Do not charge or store in areas close to heat sources or damp areas (such as radiators, kitchens, bathrooms);
20. Please only use the accessories and replacement parts included with this product;
21. Please note that the Electric Brush Bar and 2-in-1 Brush Nozzle are not allowed to be used on power lines, otherwise danger may occur;
22. If there is battery leakage, please do not come into contact with the liquid and directly hand it over to the government designated recycling agency for disposal. If the liquid accidentally enters the eyes, immediately rinse with water and seek medical attention promptly;
23. Please unplug the power adapter before long-term use, maintenance, or repair;
24. Please be sure to observe personal safety when using this product to clean stairs;
25. FIRE HAZARD WARNING: Do not apply any scented products to this product, the chemicals in such products are known to be flammable and can cause the product to catch fire;
26. Please strictly follow the user manual when using this device.
6.Q: What about the deformation of the bristles of the Xiaomi Vacuum Cleaner G20?
A: The bristles of the Xiaomi Vacuum Cleaner G20 brush suction head are made of special materials and have strong self-healing ability. During use or transportation, hand compression may cause slight deformation. After a period of rest, it can generally recover without affecting normal use.
7.Q: Why does the battery indicator turn off after charging the Xiaomi Vacuum Cleaner G20?
A: The Xiaomi Vacuum Cleaner G20 will automatically power off after charging in order to ensure safety, avoiding damage to the device caused by overcharging the battery.
8.Q: Why does the 2-in-1 Brush Nozzle skew when the Xiaomi Vacuum Cleaner G20 is hung up?
A: When the Xiaomi Vacuum Cleaner G20 is placed on the wall, the 2-in-1 Brush Nozzle will be skewed, which is a normal phenomenon. The brush contains a motor assembly on the side of the see-through window, so the center of gravity is skewed to one side after hanging, so please feel free to use it.
9.Q: Why there are vertical diagonal "cracks" on the side of the Dust Compartment of the Xiaomi Vacuum Cleaner G20?
A: The line in the middle of the Dust Compartment of the Xiaomi Vacuum Cleaner G20 is a parting line, not a crack, and this parting line will not affect strength and performance.
10.Q: What is the gray soft glue on the edge of the Dust Compartment cover of the Xiaomi Vacuum Cleaner G20?
A: Grey soft glue is a type of sealing material that is designed to prevent air leakage during vacuum cleaning processes, thereby ensuring a more effective cleaning outcome.
11.Q: What to do if the Xiaomi Vacuum Cleaner G20 works with dust falling out?
A: After vacuuming, allow the vacuum cleaner to run for a few seconds to ensure all the dust is collected in the Dust Compartment. Remove any debris stuck at the dust shield.
12.Q: What are the precautions when using the Xiaomi Vacuum Cleaner G20？
A: 1. When cleaning with the Xiaomi Vacuum Cleaner G20 Electric Brush, some carpets may lint. If this happens, please use the crevice brush head when vacuuming;
2. Before vacuuming highly polished floors, wooden floors or polished tiles, check the brushes for foreign objects to avoid scratching the floor;
3. Before using the vacuum cleaner, make sure the Dust Compartment and filter are in place;
4. Do not block the air vent when vacuuming;
5. For dust such as flour, you can only use a vacuum cleaner to clean up when the amount of dust is low;
6. Do not use the vacuum cleaner to suck up sharp and hard objects, small toys, large pins, etc. to avoid damaging the vacuum cleaner and the floor;
7. Movement of the brush may cause uneven surface shine on waxed floors, which can be wiped down with a damp cloth and buffed with floor wax;
8. If a large amount of foreign matter is inhaled, it may cause the drum to stop, so be careful to clean it in time;
9. When cleaning the roller brush, please make sure that the brush has been detached from the main unit to prevent the machine from being started by mistake, which may cause human injury.
13.Q: Why does the extension rod of the Xiaomi Vacuum Cleaner G20 wobble where it connects to the main unit?
A: The Xiaomi Vacuum Cleaner G20 is designed with a reasonable gap, which ensures smooth plugging and unplugging, and can be easily plugged and unplugged if there is a small amount of dust. Other brands of vacuum cleaners will also be shaken here. Please feel free to use it.
14.Q: Which accessories of the Xiaomi Vacuum Cleaner G20 can be washed with water?
A: Be sure to remove the filter, Pre-filter and Post-filter from the main unit or assembly before washing the Xiaomi Vacuum Cleaner G20, and air dry for at least 24 hours after washing to ensure adequate drying.
15.Q: Why the Xiaomi Vacuum Cleaner G20 make shaking noises?
A: The Xiaomi Vacuum Cleaner G20's main body suction port dust blocking piece is a movable structure; when the main body shakes, the blocking piece opens and closes to make a sound, which is normal.
Installation and Maintenance
1.Q: Does the Xiaomi Vacuum Cleaner G20 have a car charger?
A: There is no car charger available for the Xiaomi Vacuum Cleaner G20.
2.Q: Does the Xiaomi Vacuum Cleaner G20 have a replaceable battery?
A: The battery and the Xiaomi Vacuum Cleaner G20 are one-piece designs, and they do not support replacing the battery for use.
3.Q: Does the Xiaomi Vacuum Cleaner G20 need to be fully charged for 12 hours when the first time?
A: The Xiaomi Vacuum Cleaner G20 vacuum cleaner has a built-in lithium-ion battery pack, which does not require an initial 12-hour charge.
4.Q: Does the Xiaomi Vacuum Cleaner G20 trigger need to be held down all the time when using it?
A: The Xiaomi Vacuum Cleaner G20 has a trigger-type switch that starts working when pressed and stops working when pressed again.
5.Q: Can the Xiaomi Vacuum Cleaner G20 be used while charging?
A: The Xiaomi Vacuum Cleaner G20 is positioned as a handheld portable vacuum cleaner with charge protection and cannot be used while charging.
6.Q: How to install the main unit and accessories of the Xiaomi Vacuum Cleaner G20?
A: The Xiaomi Vacuum Cleaner G20 can be installed in any combination of the main unit and various brush heads/metal tubes, and it clicks into place when you hear the "click" sound.
7.Q: What kind of debris can the Xiaomi Vacuum Cleaner G20 clean?
A: 1. Xiaomi Vacuum Cleaner G20 is only suitable for indoor dry surfaces;
2. Do not use products to absorb water, flammable or explosive liquids such as gasoline, and do not inhale toxic solutions such as chlorine bleach, ammonia, sewer cleaners, or other liquids;
3. It is prohibited to use a vacuum cleaner to clean gypsum board ash, fireplace ash, and ashes. Inhaling smoking or burning materials, such as charcoal, cigarette butts, or matches, is also prohibited;
4. It is prohibited to use a vacuum cleaner to clean sharp objects, such as glass, nails, screws, and coins, otherwise, it will cause damage to the vacuum cleaner.
8.Q: Can detergents or disinfectants be used for daily maintenance and cleaning of the Xiaomi Vacuum Cleaner G20?
A: Please use tap water for cleaning as some detergents and disinfectants may affect the sealing performance of the soft adhesive, so please do not use them.
9.Q: How often to maintain the Xiaomi Vacuum Cleaner G20?
A: It is recommended to dump the Dust Compartment once a week, clean the filter once a month, and clean the Electric Brush Bar once a month under normal use.
In addition, it is recommended to clean up the garbage in the Dust Compartment in a timely manner when it exceeds the MAX line to maintain the suction effect.
Please clean the house three times a week with an area of 100 square meters, and clean the filter element approximately every three months.
10.Q: Can the Xiaomi Vacuum Cleaner G20 be stored in the trunk of a car?
A: The car trunk belongs to a closed environment, and the temperature in the trunk is very high after being exposed to direct sunlight in summer. To ensure battery life and safety, do not place the Xiaomi Vacuum Cleaner G20 in the car trunk.
11.Q: Why is the Dust Compartment of the Xiaomi Vacuum Cleaner G20 leaking dust?
A: After the vacuum cleaning is completed, please keep the vacuum cleaner running for a few seconds to ensure that all dust in the pipeline enters the Dust Compartment.
12.Q: Why is there a large gap in the Dust Compartment cover of the Xiaomi Vacuum Cleaner G20?
A: It's normal, there's no need to worry about dust falling out. When you are using the Xiaomi Vacuum Cleaner G20, the motor vacuums and naturally seals.
FAQs
1.Q: What to do if the Xiaomi Vacuum Cleaner G20 doesn’t work?
A: If your Xiaomi Vacuum Cleaner G20 doesn’t work, please refer to the following troubleshooting methods:
1. Please check whether the battery is fully charged, please connect the device to the adapter for charging. If the battery can not be charged, please contact our official after-sales service in time;
2. Please check whether the airflow and filter element are blocked. If they are, clean the dust suction port, airflow or the filter element;
3. Please check if the filter is not installed or the Dust Compartment is not snapped closed, please install the filter and Dust Compartment correctly and try again;
4. Check whether the motor of the device is damaged. Please contact the after-sales service for further assistance if the motor doesn’t work properly;
5. Check whether the device has any liquid damage. If so, please contact the after-sales service in time.
2.Q: What to do if the suction of the Xiaomi Vacuum Cleaner G20 weakens?
A: Before the first use, please fully charge the device.
If the suction of your Xiaomi Vacuum Cleaner G20 weakens, here are some steps you can take to troubleshoot and improve its suction performance:
1. Inspect the vacuum cleaner's hose, roller brush, and Dust Compartment for any blockages. Remove any debris, hair, or other obstructions that could be restricting airflow;
2. Dirty or clogged filters can significantly reduce suction power. Check and clean the filter. Please confirm if the filter element has been washed with water. After washing, please let it dry thoroughly before use;
3. Check the roller brush for any tangled hair, threads, or debris that might be affecting its rotation. Clean the roller brush regularly to maintain optimal performance;
4. Inspect the vacuum cleaner's parts, such as seals, gaskets, and brushes, for signs of wear and tear. Replace any worn-out parts as needed to restore suction performance.
If the issue still persists after the above troubleshooting steps, please contact our local official after-sales center for further assistance.
3.Q: What to do if the endurance time of the Xiaomi Vacuum Cleaner G20 is short?
A: 1. Please confirm if the device battery is fully charged. If the battery level is low or insufficient, please charge it promptly;
2. Please confirm if the Dust Compartment is full or if the filter element components are clogged due to excessive dust. If so, please clean the Dust Compartment garbage and clean the filter element accessories in a timely manner;
3. Please check and clean the brush for any blockage in the accessories.
4.Q: What to do if the 2-in-1 Brush Nozzle of the Xiaomi Vacuum Cleaner G20 does not rotate?
A: 1. Verify that the 2-in-1 Brush Nozzle is securely attached to the vacuum cleaner's wand or hose. A loose attachment could prevent the brush from rotating properly;
2. Inspect the brush nozzle and its rotating mechanism for any debris, hair, or obstructions that may be preventing it from rotating. Clean out any blockages carefully;
3. Examine the roller brush within the 2-in-1 Brush Nozzle. Ensure that it spins freely when manually rotated. Clean the roller brush thoroughly to restore proper rotation if it is tangled with hair or debris;
4. Please check if the operating temperature is too high. The motor should be protected against high temperatures. If so, please wait for the brush head temperature to return to normal before using it.
5.Q: What to do if the Xiaomi Vacuum Cleaner G20 overheats？
A: It is normal for the vacuum cleaner to heat up quickly when working with the High Power Mode. If your Xiaomi Vacuum Cleaner G20 is overheating in other modes, please refer to the following troubleshooting steps to address the issue:
1. Immediately turn off the vacuum cleaner and unplug it from the power source. Allow it to cool down completely before attempting to use it again;
2. Make sure that the vacuum cleaner is operating in a well-ventilated area. Adequate airflow around the vacuum cleaner can help prevent overheating;
3. Ensure that there are no blockages in the vacuum cleaner’s air pathways, filters, or roller brush. Blockages can cause the motor to overheat as it strains to maintain suction;
4. Dirty or clogged filters can restrict airflow and cause overheating. Check the filter and clean it or replace it with a new one.
6.Q: Why is the Xiaomi Vacuum Cleaner G20 still not fully charged after 5 hours of charging?
A: If the High Power Mode is continuously used, the battery pack temperature will be high, and the device will charge slowly when the battery pack temperature is high. After the battery pack temperature cools down, it will charge at a normal speed.
Meanwhile, you can also refer to the following troubleshooting steps:
1. When charging the Xiaomi Vacuum Cleaner G20 for the first time or after a long period of non-use, it will take longer than usual to reach a full charge. This is because the battery needs to be conditioned;
2. Ensure that the vacuum cleaner is plugged into a functioning power outlet and that the charger is properly connected to the vacuum cleaner. A loose connection or faulty outlet can prevent proper charging;
3. Check for any visible damage to the charger or signs of overheating during charging.
If you have tried the above steps and the vacuum cleaner still does not reach a full charge after an extended period, please contact our local official after-sales service center for further assistance.
7.Q: Why does the Xiaomi Vacuum Cleaner G20 have an odor from the air vents?
A: The sealing material of the vacuum cleaner contains rubber, so there may be a slight odor when the new machine is first used, but it will not be harmful to the human body. With regular use, this odor will gradually diminish. Please feel assured in using the product.
8.Q: Why does the 2-in-1 Brush of the Xiaomi Vacuum Cleaner G20 automatically stop rotating when in use?
A: The floor brush of the Xiaomi Vacuum Cleaner G20 is equipped with over-current temperature protection. If the brush head becomes blocked by foreign objects, entangled, or the motor temperature is too high, it will shut down to prevent potential danger.
9.Q: What to do if the indicator of the Xiaomi Vacuum Cleaner G20 doesn’t light up when charging?
A: 1. Please check whether the device is fully charged;
2. Ensure that the power outlet you are using is working correctly. Plug another device into the same outlet to verify if it is supplying power;
3. Check the power adapter and charging cable for any visible damage, such as frayed wires or broken connectors. If damaged, replace the adapter or cable with a compatible one;
4. Inspect the vacuum cleaner for any signs of damage or malfunction that could affect its ability to charge. Clean the charging contacts on the vacuum cleaner to ensure they are free from dirt or debris;
5. If the vacuum cleaner has not been used for an extended period, the battery may be deeply discharged. In such cases, allow the vacuum cleaner to charge for a longer period before expecting the indicator light to turn on;
If none of the above steps resolve the issue and the indicator light still does not illuminate during charging, please contact our local official after-sales center for further assistance.
10.Q: What to do if the Xiaomi Vacuum Cleaner G20 can’t be charged?
A: Please use a dedicated adapter to charge at room temperature (7-40 ℃), as high or low temperatures can cause the battery to fail to charge due to protection.
If you’re using the original charger and your Xiaomi Vacuum Cleaner G20 still can’t be charged, please refer to the following troubleshooting steps to address the issue:
1. Ensure that the power outlet you are using is functioning properly by plugging in another device. Make sure the charger is securely plugged into the outlet and the vacuum cleaner;
2. Check the charging cable and adapter for any visible damage, such as frayed wires or bent connectors. If there is damage, replace the cable or adapter with a compatible one;
3. Ensure that the charging cable is securely connected to both the vacuum cleaner and the power adapter. Sometimes a loose connection can prevent charging;
4. Inspect the vacuum cleaner for any signs of damage that could affect its ability to charge. Clean the charging contacts on the vacuum cleaner to ensure they are free from dirt or debris.
Please check if the adapter is properly connected to the host. If not, please connect it before checking. If the charging issue cannot be resolved, please contact the after-sales service in a timely manner.
11.Q: What to do if the noise increases when using the Xiaomi Vacuum Cleaner G20 2-in-1 Brush?
A: If the noise from your Xiaomi Vacuum Cleaner G20 increases when using the 2-in-1 Brush attachment, here are what you can do to troubleshoot and address the problem:
1. Inspect the 2-in-1 Brush attachment, including the roller brush and its housing, for any debris, hair, or other obstructions. These can cause the brush to spin irregularly or generate more noise than usual. Clean out any blockages carefully;
2. Verify that the 2-in-1 Brush attachment is securely connected to the vacuum cleaner's wand or hose. A loose attachment can cause vibrations and increased noise during operation;
3. Examine the roller brush within the 2-in-1 Brush attachment. If the roller brush is damaged, bent, or has trapped debris, it can cause excessive noise. Clean the roller brush thoroughly and ensure it rotates smoothly without any resistance;
4. Inspect the roller brush and other parts of the 2-in-1 Brush attachment for signs of wear and tear, such as worn bristles or damaged bearings. Replace any worn-out components to reduce noise and improve performance.
12.Q: Why are there signs of use on the Dust Compartment bottom cover of the Xiaomi Vacuum Cleaner G20?
A: To prevent dust exposure after closing the Dust Compartment, a fixing device is in place at the contact area between the body and the Dust Compartment. Friction between the fixing device and the Dust Compartment cover may cause marks, but this will not affect performance or strength. You can use it with confidence.
13.Q: What to do if the Xiaomi Vacuum Cleaner G20 malfunctions?
A: The following are common issues and corresponding solutions for the Xiaomi Vacuum Cleaner G20 for your reference.
The vacuum cleaner does not work:
1. Please check whether the battery is depleted. Please charge the vacuum cleaner before use;
2. The suction opening, air duct, pre-filter, or post-filter is blocked. Please check and clean the related parts immediately;
3. The filter, pre-filter, or post-filter is not installed in place. Please check and install in place;
4. The battery overheat protection is triggered. Please wait until the battery temperature returns to normal, and then try to use it again.
The suction power reduces
1. The Dust Compartment is full, or the pre-filter or the post-filter is blocked. Please check and clean immediately;
2. The brush of the Xiaomi Vacuum Cleaner G20 is clogged. Please clean the brush head and try again.
The battery life is short
1. The battery is not fully charged. Please charge the vacuum cleaner before use;
2. The dust compartment is full, or the pre-filter or the post-filter is blocked. Please check and clean immediately;
3. The brush head of the Xiaomi Vacuum Cleaner G20 is clogged. Please check and clean the brush head of the device.
The roller brush does not rotate
1. The roller brush is stuck by foreign objects. Please remove any foreign object, and then resume use;
2. The conductive contacts on the brush head or extension rod are dirty. Please turn the vacuum cleaner off, and remove the brush head. Wipe the conductive contacts with a soft, dry cloth, then try again.
The vacuum cleaner does not charge
That may caused by the power supply being used is not genuine. Please use the original power supply to charge the vacuum cleaner.
The battery charges slowly
The Xiaomi Vacuum Cleaner G20 has a built-in battery overheat protection mechanism; the battery charges will slow if it is triggered. Please wait until the battery temperature returns to normal, then try to use it again.
Note:
If the solutions above do not resolve the issue, please contact the after-sales service team for further assistance.
14.Q: How to check the SN of the Xiaomi Vacuum Cleaner G20?
A: The SN refers to the Serial Number of a device or product. It is a unique identifier assigned to each unit during manufacturing. For the Xiaomi Vacuum Cleaner G20, the Serial Number (SN) is at the bottom of the vacuum cleaner. It is used for identification and warranty purposes, among others.
15.Q: How to clean the Xiaomi Vacuum Cleaner G20 electric brush hair tangles?
A: 1. Place the electric floor brush upside down, press the Release Button to open the brush lock, remove the brush and clean it;
2. Use a dry cloth or tissue to wipe the dust adhering to the suction port and transparent cover plate.
Note:
1. The Electric Brush has a built-in motor, please do not wash it with water;
2. Install the roller brush back in the correct direction and press the latch to lock it.
16.Q: What to do if the Electric Brush of the Xiaomi Vacuum Cleaner G20 is difficult to move?
A: When using the brush head, you may experience a high suction force, which can make it challenging to control. This sensation is normal due to the vacuum cleaner's strong suction power. To manage this, it's important to hold the vacuum cleaner steadily and maintain control over its direction. This will ensure that the cleaner effectively picks up dirt and debris.
17.Q: Why is the Xiaomi Vacuum Cleaner G20's Electric Brush light always on?
A: The structural design of the Xiaomi Vacuum Cleaner G20 does not include the ability to control the lights. However, this does not impact its normal use. Please feel free to use it.
18.Q: How long can the Xiaomi Vacuum Cleaner G20 be charged?
A: The Xiaomi Vacuum Cleaner G20 can be fully charged in approximately 3.5 hours, which is relatively fast for a device of its kind. This quick charging time allows for more efficient and convenient use of the vacuum cleaner.
19.Q: Can the Xiaomi Vacuum Cleaner G20 be placed upright?
A: The Xiaomi Vacuum Cleaner G20 cannot be upright while in use. Please turn off the device and place it upright against a wall when not in use.
20.Q: What to do if the Xiaomi Vacuum Cleaner G20 sounds loud when used?
A: If your Xiaomi Vacuum Cleaner G20 is making a loud noise when used, here are some troubleshooting steps you can follow:
1. Ensure there are no blockages in the vacuum cleaner's airways, filters, or brushes. Remove any debris or tangled hair that might be causing the noise;
2. Dirty or clogged filters can cause the vacuum cleaner to work harder and produce more noise. Please clean or replace the filters according to the user manual;
3. As the roller brush can accumulate hair, threads, or other materials that may lead to a loud noise. Please check and clean the roller brush and remove any tangled debris;
4. Inspect the vacuum cleaner for any loose screws, attachments, or parts that might be vibrating and causing noise. Tighten any loose components securely.
5. Ensure the battery is fully charged and properly seated. Sometimes, low battery levels can cause the vacuum to overwork and produce more noise;
6. Since the vacuum cleaner has different modes (e.g., normal, turbo). Check if the noise level changes when switching between modes. The sound of High Power Mode is slightly louder than other modes;
7. If the above steps do not resolve the issue, please contact our official after-sales service center for professional diagnosis and repair.
21.Q: How to recycle the 2-in-1 brush of the Xiaomi vacuum cleaner G20?
A: 1. When recycling the 2-in-1 brush, press the locking button to pull it down and retract the brush;
2. If the locking buckle is not pressed and forcefully pushed or pulled, it may damage the buckle structure and cause the two in one brush to lock loose.
22.Q: Why does the bottom of the Xiaomi Vacuum Cleaner G20 Dust Compartment look cracked?
A: The marks resembling "cracks" on the Dust Compartment are actually fusion marks created during the normal production process and are not defects. Please feel confident in using them.
23.Q: What is the patch for the trigger position of the Xiaomi Vacuum Cleaner G20 handle?
A: The patch located at the handle's trigger position is an electrostatic sheet. It releases the static electricity generated when the body comes into contact with the vacuum cleaner. This helps prevent you from getting shocked by static electricity when using the vacuum cleaner.
24.Q: What to do if the LED indicator of the Xiaomi Vacuum Cleaner flashes?
A: If the vacuum cleaner is not working properly, the battery indicator will display an error code. Please refer to the following information to address the issue:
LED 1, LED 2 and LED 3 blink in red three times at the same time
1. The power supply has an error. Please use the original power supply to charge the vacuum cleaner;
2. The battery overheat protection is triggered. Please wait until the battery temperature returns to normal, and then try to use it again;
3. There’s a failure in the battery cell, temperature sensor, or motor. Please contact the local official after-sales center for further assistance.
LED 1 blinks red 10 times
If the LED 1 blinks red 10 times indicating that the battery is depleted, please use the original power supply to charge the vacuum cleaner.
1.Q: What are selling points of the Xiaomi Vacuum Cleaner G20?
A: 1. The Xiaomi Vacuum Cleaner G20 has a strong suction force, reaching a large suction force of 150AW;
2. The brush of the Xiaomi Vacuum Cleaner G20 is illuminated with white light, providing better illumination for dirt and easy cleaning;
3. It is equipped with three brushes (an Electric floor brush, a Mini electric floor brush, and a 2-in-1 brush) to meet the dust removal needs of the entire house.
2.Q: How to wall mount the Xiaomi Vacuum Cleaner G20?
A: 1. Choose a nearby power source in a cool and dry place, and ensure that no electrical wires, pipes, or other facilities are inside the walls of the installation area;
2. The bottom of the wall organizer should be positioned at 114.5cm from the floor;
3. Mark the holes on the wall in the pre-installation area according to the position of the holes in the wall organizer;
4. Use a 5mm drill bit to drill the holes to a depth of about 40mm, then place the expansion tubes in the drilled holes;
5. Align the screw holes of the wall organizer with the drilled holes on the wall, and use self-tapping screws to secure the wall organizer in place.
3. Q: How many modes does the Xiaomi Vacuum Cleaner G20 have? How about the power?
A: The Xiaomi Vacuum Cleaner G20 has 3 modes: High Power Mode(430W), Standard Mode(150W) and Energy-saving Mode(constant power at 60W).
4.Q: What do the buttons on the Xiaomi Vacuum Cleaner G20 do?
A: 1. Power on Button: Press the power on button and release it; the device runs continuously; press the switch again, and the device stops working;
2. Dust Release Button: One key to release the dust;
3. Mode Button: switch the working modes.
5.Q: What are the standard accessories for the Xiaomi Vacuum Cleaner G20?
A: The Xiaomi Vacuum Cleaner G20 comes standard with:
Xiaomi Vacuum Cleaner G20*1, Electric Brush Bar*1, Extension rod*1, 2-in-1 Brush Nozzle*1, Mini Electric Brush*1, Power Supply*1, Wall Storage Mount Kit (includes storage mount piece *2, self-tapping screw A *2, self-tapping screw B *2, wall plug *2), and user manual*1.
6.Q: Does the Xiaomi Vacuum Cleaner G20 support wet and dry use?
A: The Xiaomi Vacuum Cleaner G20 is a dry vacuum cleaner and it doesn’t support wet use.
Note:
If the liquid is accidentally sucked into the device, please remove the filter and cartridge of the vacuum cleaner. Put the device in a cool place to air-dry. Wash the filter, and other parts with tap water and let them fully dry before use.
7.Q: What is the three circles on the Xiaomi Vacuum Cleaner G20 suction port?
A: This is the power supply port for the motorized brush of the vacuum cleaner, through which the Electric Brush is connected to the device to supply power to the motor in the brush (The picture below shows the power supply port of the device of the vacuum cleaner).
8.Q: What does the MAX logo on the Xiaomi Vacuum Cleaner G20 transparent Dust Compartment mean?
A: When the dust reaches the "MAX" mark, continued use will affect the vacuuming effect, so please clean it as soon as possible before using it again. Remove the Extension rod before cleaning the Dust Compartment, ensure the power adapter is disconnected.
Note:
Align the Dust Compartment cover end with the trash can and press the Dust Release Button to empty the trash.
9.Q: How does the Xiaomi Vacuum Cleaner G20 dump trash?
A: Before emptying the dust, please remove the Extension rod and the accessory nozzle, align the Dust Compartment cover end with the trash can and press the Dust Release Button.
10.Q: What is the meaning of each state of the Xiaomi Vacuum Cleaner G20 battery indicator?
A: It indicates the power status of the device:
1. When the power is full, three lights are always on;
2. When the power is medium, the first light is off, and the last two lights are always on;
3. When the power is low, the first two lights off, the third light is always on;
4. When the power is too low, the battery protection, only one light flashes.
11.Q: Is the Xiaomi Vacuum Cleaner G20 suitable for cleaning under the bed?
A: When cleaning with the Xiaomi Vacuum Cleaner G20, the angle support is horizontal to the floor. For the place like under the bed, you can easily go deep for cleaning as long as the space is not too low.
12.Q: How long can the Xiaomi Vacuum Cleaner G20 work on a full charge?
A: The Xiaomi Vacuum Cleaner G20 is equipped with the high performance 18650 lithium battery pack 3000mAh. The endurance of the Xiaomi Vacuum Cleaner G20 is based on cleaning with different brushes, please refer to the information below:
1. Endurance of the 2-in-1 Brush Nozzle:
Low: 60min;
Medium: 25min;
High: ≥5min;
2. Endurance of the Electric Brush Bar:
Low: 35min;
Medium: 25min;
High: ≥5min ;
3. Endurance of the Mini Electric Brush:
Low: 45min;
Medium: 25min;
High: ≥5min.
13.Q: How to charge the Xiaomi Vacuum Cleaner G20?
A: There is a charging port at the bottom position of the Xiaomi Vacuum Cleaner G20, please use the standard charger to connect the charging port and power supply.
Note:
1. Please fully charge the vacuum cleaner before the first use and after each cleaning. The charging time is about 3.5 hours;
2. The vacuum cleaner will not start working while it is charging;
3. The indicator light will turn off after 20 seconds of full charging, and the device will enter the Energy-saving Mode;
4. The battery temperature is high after continuous use in High Power Mode, so charging at this time may increase the charging time. Please let the device cool down for 30 minutes before charging;
5. Please use the Standard Mode to fully utilize the battery's performance and prolong the battery life.
14.Q: Can the Xiaomi Vacuum Cleaner G20 be charged for a long time?
A: The Xiaomi Vacuum Cleaner G20 can be charged for a long time. It supports overcharge protection, and the charging circuit automatically disconnects after a full charge.
15.Q: Does the Xiaomi Vacuum Cleaner G20 support connecting to an app for use?
A: The Xiaomi Vacuum Cleaner doesn’t support connecting networks or connecting to Mi Home App for use.
16.Q: Does the Xiaomi Vacuum Cleaner G20 need to be charged if not used for a long time?
A: This product needs to be charged in time when not in use for a long time. Please unplug the power adapter after fully charged and place it in a cool and dry place. Please charge the battery at least once every 3 months to avoid over-discharge.
17.Q: What is the sponge inside the Xiaomi Vacuum Cleaner G20 filter element?
A: The sponge in the Xiaomi Vacuum Cleaner G20 filters larger particles of dust and prolongs the life of the filter.
The sponge can be washed and reused. Please dry it well after washing and put it back. The rear filter element is also washable. Please dry it well after washing and put it back.
Problems in use
1.Q: How to clean the Dust Compartment and filtration components of the Xiaomi Vacuum Cleaner G20?
A: Clean the Dust Compartment:
Before cleaning the Dust Compartment, please confirm that the power adapter is disconnected and remove the Extension Rod. When the dust reaches the maximum mark, continuing to use will affect the vacuum effect. Please clean it as soon as possible before using.
Dust Dumping:
Align the Dust Compartment cover with the trash can, press the Release Button to dump the dust.
Clean filter components
1. Release the dust compartment latch to remove the dust compartment outwards;
2. To remove the Pre-filter, pull up on the filter carrying handle and then turn counterclockwise to remove the filter;
3. Remove the Post-filter by turning it counterclockwise;
4. Rinse the filter, pre-filter, and post-filter under running tap water until clean, then set them aside to fully dry for at least 24 hours.
Note:
1. The Pre-filter element and post-filter element can only be rinsed and avoid to be soaking;
2. When cleaning the post-filter, please rinse and tap the frame to gently remove dirt until it is clean;
3. Do not use hands, brushes, or other sharp objects to clean the Pre-filter and post-filter to avoid damage;
4. After cleaning the Pre-filter and post-filter, if there is still a significant decrease in suction, please replace an adaptive original filter set.
2.Q: How to clean the Electric Brush Bar of the Xiaomi Vacuum Cleaner G20?
A: 1. Place the electric brush bar upside down, press the roller brush release button, open the roller brush lock, and take out the roller brush;
2. Use a dry cloth or paper towel to wipe dust and debris from the suction opening and the transparent cover;
3. Cut any hair tangled around the roller brush, and then clean it;
4. Reinstall the roller brush in the correct direction as illustrated, and then press the roller brush lock to secure the roller brush into place.
Note:
Do not clean the electric brush bar with water as it has a built-in motor.
3.Q: How to choose the appropriate mode when using the Xiaomi Vacuum Cleaner G20?
A: Standard mode can be used for daily floor cleaning, and the High power mode can be used for strong stains.
4.Q: Does the Xiaomi Vacuum Cleaner G20 have motor overload protection?
A: The motor on the Xiaomi Vacuum Cleaner G20 has overload protection, which prevents it from automatically shutting down when foreign objects are entered and clogging is severe enough to cause an overload. Overload protection is a safety mechanism designed to prevent electrical devices, motors, or systems from drawing too much current, which can cause overheating, damage, or failure.
5.Q: What are the precautions for the Xiaomi Vacuum Cleaner G20?
A: Please refer to the following precautions when using the Xiaomi Vacuum Cleaner G20:
1. Do not allow persons lacking in physical, sensory or mental capacity or experience or common sense to use this product without supervision or instruction;
2. Do not allow children to use this product as a toy;
3. Use indoors on dry surfaces only. Installation, charging and use of the product outdoors, in the bathroom or around swimming pools is prohibited;
4. Do not touch the plug or any part of the product with wet hands;
5. Only for use with original power adapters;
6. To prevent fire, explosion, or injury, please check the lithium battery and power adapter for damage before use. It is prohibited to use a vacuum cleaner when the lithium battery or power adapter is damaged;
7. The Electric Brush Bar, Extension Rod, and Vacuum Cleaner are all electrically charged parts. Please do not immerse them in water or other liquids for cleaning;
8. After daily cleaning, please ensure that the filter cone and filter element are completely dry;
9. When cleaning and maintaining, please take off the Vacuum Cleaner first, remove the Electric Brush Bar, and use a 2-in-1 Brush Nozzle to prevent rotation of the rolling brush. It is prohibited to use the product without the motorized floor brush, Dust Compartment cover, filter assembly, cartridge and built-in sponge in place;
10. Please inspect the Extension Rod periodically. Stop using it immediately if it is damaged;
11. Do not use the product to absorb flammable or explosive liquids such as water, gasoline, etc. Inhalation of toxic solutions such as chlorine bleach, ammonia, drain cleaners, or other liquids is prohibited;
12. Do not use the vacuum cleaner to clean gypsum board ash, fireplace ash, and ashes. It is also prohibited to inhale smoke or combustibles, such as charcoal, cigarette butts, or matches;
13. Do not use the device to clean sharp or hard objects, such as glass, nails, screws, coins, otherwise it will cause damage to the vacuum cleaner;
14. Please keep the airflow channel and moving parts of the product away from hair, loose clothing, fingers, and other parts of the body. Do not place the main vacuum cleaner, Extension Rod, or other accessories towards the eyes, ears, or put them in the mouth;
15. Do not place any objects at the suction port;
16. Do not use a vacuum cleaner when the suction port is blocked. Dust, cotton wool, hair, or other objects may cause a reduction in airflow. Please clean it up in a timely manner;
17. Please do not place the vacuum cleaner against unstable objects such as chairs or dining tables to prevent it from falling and damaging the vacuum cleaner or harming the operator. When the vacuum cleaner falls, is damaged or has other abnormalities, please contact the official authorized repair and do not disassemble it on your own;
18. Please strictly follow the instructions in the manual to charge. Improper charging beyond the specified temperature range may cause battery damage;
19. Do not charge or store in areas close to heat sources or damp areas (such as radiators, kitchens, bathrooms);
20. Please only use the accessories and replacement parts included with this product;
21. Please note that the Electric Brush Bar and 2-in-1 Brush Nozzle are not allowed to be used on power lines, otherwise danger may occur;
22. If there is battery leakage, please do not come into contact with the liquid and directly hand it over to the government designated recycling agency for disposal. If the liquid accidentally enters the eyes, immediately rinse with water and seek medical attention promptly;
23. Please unplug the power adapter before long-term use, maintenance, or repair;
24. Please be sure to observe personal safety when using this product to clean stairs;
25. FIRE HAZARD WARNING: Do not apply any scented products to this product, the chemicals in such products are known to be flammable and can cause the product to catch fire;
26. Please strictly follow the user manual when using this device.
6.Q: What about the deformation of the bristles of the Xiaomi Vacuum Cleaner G20?
A: The bristles of the Xiaomi Vacuum Cleaner G20 brush suction head are made of special materials and have strong self-healing ability. During use or transportation, hand compression may cause slight deformation. After a period of rest, it can generally recover without affecting normal use.
7.Q: Why does the battery indicator turn off after charging the Xiaomi Vacuum Cleaner G20?
A: The Xiaomi Vacuum Cleaner G20 will automatically power off after charging in order to ensure safety, avoiding damage to the device caused by overcharging the battery.
8.Q: Why does the 2-in-1 Brush Nozzle skew when the Xiaomi Vacuum Cleaner G20 is hung up?
A: When the Xiaomi Vacuum Cleaner G20 is placed on the wall, the 2-in-1 Brush Nozzle will be skewed, which is a normal phenomenon. The brush contains a motor assembly on the side of the see-through window, so the center of gravity is skewed to one side after hanging, so please feel free to use it.
9.Q: Why there are vertical diagonal "cracks" on the side of the Dust Compartment of the Xiaomi Vacuum Cleaner G20?
A: The line in the middle of the Dust Compartment of the Xiaomi Vacuum Cleaner G20 is a parting line, not a crack, and this parting line will not affect strength and performance.
10.Q: What is the gray soft glue on the edge of the Dust Compartment cover of the Xiaomi Vacuum Cleaner G20?
A: Grey soft glue is a type of sealing material that is designed to prevent air leakage during vacuum cleaning processes, thereby ensuring a more effective cleaning outcome.
11.Q: What to do if the Xiaomi Vacuum Cleaner G20 works with dust falling out?
A: After vacuuming, allow the vacuum cleaner to run for a few seconds to ensure all the dust is collected in the Dust Compartment. Remove any debris stuck at the dust shield.
12.Q: What are the precautions when using the Xiaomi Vacuum Cleaner G20？
A: 1. When cleaning with the Xiaomi Vacuum Cleaner G20 Electric Brush, some carpets may lint. If this happens, please use the crevice brush head when vacuuming;
2. Before vacuuming highly polished floors, wooden floors or polished tiles, check the brushes for foreign objects to avoid scratching the floor;
3. Before using the vacuum cleaner, make sure the Dust Compartment and filter are in place;
4. Do not block the air vent when vacuuming;
5. For dust such as flour, you can only use a vacuum cleaner to clean up when the amount of dust is low;
6. Do not use the vacuum cleaner to suck up sharp and hard objects, small toys, large pins, etc. to avoid damaging the vacuum cleaner and the floor;
7. Movement of the brush may cause uneven surface shine on waxed floors, which can be wiped down with a damp cloth and buffed with floor wax;
8. If a large amount of foreign matter is inhaled, it may cause the drum to stop, so be careful to clean it in time;
9. When cleaning the roller brush, please make sure that the brush has been detached from the main unit to prevent the machine from being started by mistake, which may cause human injury.
13.Q: Why does the extension rod of the Xiaomi Vacuum Cleaner G20 wobble where it connects to the main unit?
A: The Xiaomi Vacuum Cleaner G20 is designed with a reasonable gap, which ensures smooth plugging and unplugging, and can be easily plugged and unplugged if there is a small amount of dust. Other brands of vacuum cleaners will also be shaken here. Please feel free to use it.
14.Q: Which accessories of the Xiaomi Vacuum Cleaner G20 can be washed with water?
A: Be sure to remove the filter, Pre-filter and Post-filter from the main unit or assembly before washing the Xiaomi Vacuum Cleaner G20, and air dry for at least 24 hours after washing to ensure adequate drying.
15.Q: Why the Xiaomi Vacuum Cleaner G20 make shaking noises?
A: The Xiaomi Vacuum Cleaner G20's main body suction port dust blocking piece is a movable structure; when the main body shakes, the blocking piece opens and closes to make a sound, which is normal.
Installation and Maintenance
1.Q: Does the Xiaomi Vacuum Cleaner G20 have a car charger?
A: There is no car charger available for the Xiaomi Vacuum Cleaner G20.
2.Q: Does the Xiaomi Vacuum Cleaner G20 have a replaceable battery?
A: The battery and the Xiaomi Vacuum Cleaner G20 are one-piece designs, and they do not support replacing the battery for use.
3.Q: Does the Xiaomi Vacuum Cleaner G20 need to be fully charged for 12 hours when the first time?
A: The Xiaomi Vacuum Cleaner G20 vacuum cleaner has a built-in lithium-ion battery pack, which does not require an initial 12-hour charge.
4.Q: Does the Xiaomi Vacuum Cleaner G20 trigger need to be held down all the time when using it?
A: The Xiaomi Vacuum Cleaner G20 has a trigger-type switch that starts working when pressed and stops working when pressed again.
5.Q: Can the Xiaomi Vacuum Cleaner G20 be used while charging?
A: The Xiaomi Vacuum Cleaner G20 is positioned as a handheld portable vacuum cleaner with charge protection and cannot be used while charging.
6.Q: How to install the main unit and accessories of the Xiaomi Vacuum Cleaner G20?
A: The Xiaomi Vacuum Cleaner G20 can be installed in any combination of the main unit and various brush heads/metal tubes, and it clicks into place when you hear the "click" sound.
7.Q: What kind of debris can the Xiaomi Vacuum Cleaner G20 clean?
A: 1. Xiaomi Vacuum Cleaner G20 is only suitable for indoor dry surfaces;
2. Do not use products to absorb water, flammable or explosive liquids such as gasoline, and do not inhale toxic solutions such as chlorine bleach, ammonia, sewer cleaners, or other liquids;
3. It is prohibited to use a vacuum cleaner to clean gypsum board ash, fireplace ash, and ashes. Inhaling smoking or burning materials, such as charcoal, cigarette butts, or matches, is also prohibited;
4. It is prohibited to use a vacuum cleaner to clean sharp objects, such as glass, nails, screws, and coins, otherwise, it will cause damage to the vacuum cleaner.
8.Q: Can detergents or disinfectants be used for daily maintenance and cleaning of the Xiaomi Vacuum Cleaner G20?
A: Please use tap water for cleaning as some detergents and disinfectants may affect the sealing performance of the soft adhesive, so please do not use them.
9.Q: How often to maintain the Xiaomi Vacuum Cleaner G20?
A: It is recommended to dump the Dust Compartment once a week, clean the filter once a month, and clean the Electric Brush Bar once a month under normal use.
In addition, it is recommended to clean up the garbage in the Dust Compartment in a timely manner when it exceeds the MAX line to maintain the suction effect.
Please clean the house three times a week with an area of 100 square meters, and clean the filter element approximately every three months.
10.Q: Can the Xiaomi Vacuum Cleaner G20 be stored in the trunk of a car?
A: The car trunk belongs to a closed environment, and the temperature in the trunk is very high after being exposed to direct sunlight in summer. To ensure battery life and safety, do not place the Xiaomi Vacuum Cleaner G20 in the car trunk.
11.Q: Why is the Dust Compartment of the Xiaomi Vacuum Cleaner G20 leaking dust?
A: After the vacuum cleaning is completed, please keep the vacuum cleaner running for a few seconds to ensure that all dust in the pipeline enters the Dust Compartment.
12.Q: Why is there a large gap in the Dust Compartment cover of the Xiaomi Vacuum Cleaner G20?
A: It's normal, there's no need to worry about dust falling out. When you are using the Xiaomi Vacuum Cleaner G20, the motor vacuums and naturally seals.
FAQs
1.Q: What to do if the Xiaomi Vacuum Cleaner G20 doesn’t work?
A: If your Xiaomi Vacuum Cleaner G20 doesn’t work, please refer to the following troubleshooting methods:
1. Please check whether the battery is fully charged, please connect the device to the adapter for charging. If the battery can not be charged, please contact our official after-sales service in time;
2. Please check whether the airflow and filter element are blocked. If they are, clean the dust suction port, airflow or the filter element;
3. Please check if the filter is not installed or the Dust Compartment is not snapped closed, please install the filter and Dust Compartment correctly and try again;
4. Check whether the motor of the device is damaged. Please contact the after-sales service for further assistance if the motor doesn’t work properly;
5. Check whether the device has any liquid damage. If so, please contact the after-sales service in time.
2.Q: What to do if the suction of the Xiaomi Vacuum Cleaner G20 weakens?
A: Before the first use, please fully charge the device.
If the suction of your Xiaomi Vacuum Cleaner G20 weakens, here are some steps you can take to troubleshoot and improve its suction performance:
1. Inspect the vacuum cleaner's hose, roller brush, and Dust Compartment for any blockages. Remove any debris, hair, or other obstructions that could be restricting airflow;
2. Dirty or clogged filters can significantly reduce suction power. Check and clean the filter. Please confirm if the filter element has been washed with water. After washing, please let it dry thoroughly before use;
3. Check the roller brush for any tangled hair, threads, or debris that might be affecting its rotation. Clean the roller brush regularly to maintain optimal performance;
4. Inspect the vacuum cleaner's parts, such as seals, gaskets, and brushes, for signs of wear and tear. Replace any worn-out parts as needed to restore suction performance.
If the issue still persists after the above troubleshooting steps, please contact our local official after-sales center for further assistance.
3.Q: What to do if the endurance time of the Xiaomi Vacuum Cleaner G20 is short?
A: 1. Please confirm if the device battery is fully charged. If the battery level is low or insufficient, please charge it promptly;
2. Please confirm if the Dust Compartment is full or if the filter element components are clogged due to excessive dust. If so, please clean the Dust Compartment garbage and clean the filter element accessories in a timely manner;
3. Please check and clean the brush for any blockage in the accessories.
4.Q: What to do if the 2-in-1 Brush Nozzle of the Xiaomi Vacuum Cleaner G20 does not rotate?
A: 1. Verify that the 2-in-1 Brush Nozzle is securely attached to the vacuum cleaner's wand or hose. A loose attachment could prevent the brush from rotating properly;
2. Inspect the brush nozzle and its rotating mechanism for any debris, hair, or obstructions that may be preventing it from rotating. Clean out any blockages carefully;
3. Examine the roller brush within the 2-in-1 Brush Nozzle. Ensure that it spins freely when manually rotated. Clean the roller brush thoroughly to restore proper rotation if it is tangled with hair or debris;
4. Please check if the operating temperature is too high. The motor should be protected against high temperatures. If so, please wait for the brush head temperature to return to normal before using it.
5.Q: What to do if the Xiaomi Vacuum Cleaner G20 overheats？
A: It is normal for the vacuum cleaner to heat up quickly when working with the High Power Mode. If your Xiaomi Vacuum Cleaner G20 is overheating in other modes, please refer to the following troubleshooting steps to address the issue:
1. Immediately turn off the vacuum cleaner and unplug it from the power source. Allow it to cool down completely before attempting to use it again;
2. Make sure that the vacuum cleaner is operating in a well-ventilated area. Adequate airflow around the vacuum cleaner can help prevent overheating;
3. Ensure that there are no blockages in the vacuum cleaner’s air pathways, filters, or roller brush. Blockages can cause the motor to overheat as it strains to maintain suction;
4. Dirty or clogged filters can restrict airflow and cause overheating. Check the filter and clean it or replace it with a new one.
6.Q: Why is the Xiaomi Vacuum Cleaner G20 still not fully charged after 5 hours of charging?
A: If the High Power Mode is continuously used, the battery pack temperature will be high, and the device will charge slowly when the battery pack temperature is high. After the battery pack temperature cools down, it will charge at a normal speed.
Meanwhile, you can also refer to the following troubleshooting steps:
1. When charging the Xiaomi Vacuum Cleaner G20 for the first time or after a long period of non-use, it will take longer than usual to reach a full charge. This is because the battery needs to be conditioned;
2. Ensure that the vacuum cleaner is plugged into a functioning power outlet and that the charger is properly connected to the vacuum cleaner. A loose connection or faulty outlet can prevent proper charging;
3. Check for any visible damage to the charger or signs of overheating during charging.
If you have tried the above steps and the vacuum cleaner still does not reach a full charge after an extended period, please contact our local official after-sales service center for further assistance.
7.Q: Why does the Xiaomi Vacuum Cleaner G20 have an odor from the air vents?
A: The sealing material of the vacuum cleaner contains rubber, so there may be a slight odor when the new machine is first used, but it will not be harmful to the human body. With regular use, this odor will gradually diminish. Please feel assured in using the product.
8.Q: Why does the 2-in-1 Brush of the Xiaomi Vacuum Cleaner G20 automatically stop rotating when in use?
A: The floor brush of the Xiaomi Vacuum Cleaner G20 is equipped with over-current temperature protection. If the brush head becomes blocked by foreign objects, entangled, or the motor temperature is too high, it will shut down to prevent potential danger.
9.Q: What to do if the indicator of the Xiaomi Vacuum Cleaner G20 doesn’t light up when charging?
A: 1. Please check whether the device is fully charged;
2. Ensure that the power outlet you are using is working correctly. Plug another device into the same outlet to verify if it is supplying power;
3. Check the power adapter and charging cable for any visible damage, such as frayed wires or broken connectors. If damaged, replace the adapter or cable with a compatible one;
4. Inspect the vacuum cleaner for any signs of damage or malfunction that could affect its ability to charge. Clean the charging contacts on the vacuum cleaner to ensure they are free from dirt or debris;
5. If the vacuum cleaner has not been used for an extended period, the battery may be deeply discharged. In such cases, allow the vacuum cleaner to charge for a longer period before expecting the indicator light to turn on;
If none of the above steps resolve the issue and the indicator light still does not illuminate during charging, please contact our local official after-sales center for further assistance.
10.Q: What to do if the Xiaomi Vacuum Cleaner G20 can’t be charged?
A: Please use a dedicated adapter to charge at room temperature (7-40 ℃), as high or low temperatures can cause the battery to fail to charge due to protection.
If you’re using the original charger and your Xiaomi Vacuum Cleaner G20 still can’t be charged, please refer to the following troubleshooting steps to address the issue:
1. Ensure that the power outlet you are using is functioning properly by plugging in another device. Make sure the charger is securely plugged into the outlet and the vacuum cleaner;
2. Check the charging cable and adapter for any visible damage, such as frayed wires or bent connectors. If there is damage, replace the cable or adapter with a compatible one;
3. Ensure that the charging cable is securely connected to both the vacuum cleaner and the power adapter. Sometimes a loose connection can prevent charging;
4. Inspect the vacuum cleaner for any signs of damage that could affect its ability to charge. Clean the charging contacts on the vacuum cleaner to ensure they are free from dirt or debris.
Please check if the adapter is properly connected to the host. If not, please connect it before checking. If the charging issue cannot be resolved, please contact the after-sales service in a timely manner.
11.Q: What to do if the noise increases when using the Xiaomi Vacuum Cleaner G20 2-in-1 Brush?
A: If the noise from your Xiaomi Vacuum Cleaner G20 increases when using the 2-in-1 Brush attachment, here are what you can do to troubleshoot and address the problem:
1. Inspect the 2-in-1 Brush attachment, including the roller brush and its housing, for any debris, hair, or other obstructions. These can cause the brush to spin irregularly or generate more noise than usual. Clean out any blockages carefully;
2. Verify that the 2-in-1 Brush attachment is securely connected to the vacuum cleaner's wand or hose. A loose attachment can cause vibrations and increased noise during operation;
3. Examine the roller brush within the 2-in-1 Brush attachment. If the roller brush is damaged, bent, or has trapped debris, it can cause excessive noise. Clean the roller brush thoroughly and ensure it rotates smoothly without any resistance;
4. Inspect the roller brush and other parts of the 2-in-1 Brush attachment for signs of wear and tear, such as worn bristles or damaged bearings. Replace any worn-out components to reduce noise and improve performance.
12.Q: Why are there signs of use on the Dust Compartment bottom cover of the Xiaomi Vacuum Cleaner G20?
A: To prevent dust exposure after closing the Dust Compartment, a fixing device is in place at the contact area between the body and the Dust Compartment. Friction between the fixing device and the Dust Compartment cover may cause marks, but this will not affect performance or strength. You can use it with confidence.
13.Q: What to do if the Xiaomi Vacuum Cleaner G20 malfunctions?
A: The following are common issues and corresponding solutions for the Xiaomi Vacuum Cleaner G20 for your reference.
The vacuum cleaner does not work:
1. Please check whether the battery is depleted. Please charge the vacuum cleaner before use;
2. The suction opening, air duct, pre-filter, or post-filter is blocked. Please check and clean the related parts immediately;
3. The filter, pre-filter, or post-filter is not installed in place. Please check and install in place;
4. The battery overheat protection is triggered. Please wait until the battery temperature returns to normal, and then try to use it again.
The suction power reduces
1. The Dust Compartment is full, or the pre-filter or the post-filter is blocked. Please check and clean immediately;
2. The brush of the Xiaomi Vacuum Cleaner G20 is clogged. Please clean the brush head and try again.
The battery life is short
1. The battery is not fully charged. Please charge the vacuum cleaner before use;
2. The dust compartment is full, or the pre-filter or the post-filter is blocked. Please check and clean immediately;
3. The brush head of the Xiaomi Vacuum Cleaner G20 is clogged. Please check and clean the brush head of the device.
The roller brush does not rotate
1. The roller brush is stuck by foreign objects. Please remove any foreign object, and then resume use;
2. The conductive contacts on the brush head or extension rod are dirty. Please turn the vacuum cleaner off, and remove the brush head. Wipe the conductive contacts with a soft, dry cloth, then try again.
The vacuum cleaner does not charge
That may caused by the power supply being used is not genuine. Please use the original power supply to charge the vacuum cleaner.
The battery charges slowly
The Xiaomi Vacuum Cleaner G20 has a built-in battery overheat protection mechanism; the battery charges will slow if it is triggered. Please wait until the battery temperature returns to normal, then try to use it again.
Note:
If the solutions above do not resolve the issue, please contact the after-sales service team for further assistance.
14.Q: How to check the SN of the Xiaomi Vacuum Cleaner G20?
A: The SN refers to the Serial Number of a device or product. It is a unique identifier assigned to each unit during manufacturing. For the Xiaomi Vacuum Cleaner G20, the Serial Number (SN) is at the bottom of the vacuum cleaner. It is used for identification and warranty purposes, among others.
15.Q: How to clean the Xiaomi Vacuum Cleaner G20 electric brush hair tangles?
A: 1. Place the electric floor brush upside down, press the Release Button to open the brush lock, remove the brush and clean it;
2. Use a dry cloth or tissue to wipe the dust adhering to the suction port and transparent cover plate.
Note:
1. The Electric Brush has a built-in motor, please do not wash it with water;
2. Install the roller brush back in the correct direction and press the latch to lock it.
16.Q: What to do if the Electric Brush of the Xiaomi Vacuum Cleaner G20 is difficult to move?
A: When using the brush head, you may experience a high suction force, which can make it challenging to control. This sensation is normal due to the vacuum cleaner's strong suction power. To manage this, it's important to hold the vacuum cleaner steadily and maintain control over its direction. This will ensure that the cleaner effectively picks up dirt and debris.
17.Q: Why is the Xiaomi Vacuum Cleaner G20's Electric Brush light always on?
A: The structural design of the Xiaomi Vacuum Cleaner G20 does not include the ability to control the lights. However, this does not impact its normal use. Please feel free to use it.
18.Q: How long can the Xiaomi Vacuum Cleaner G20 be charged?
A: The Xiaomi Vacuum Cleaner G20 can be fully charged in approximately 3.5 hours, which is relatively fast for a device of its kind. This quick charging time allows for more efficient and convenient use of the vacuum cleaner.
19.Q: Can the Xiaomi Vacuum Cleaner G20 be placed upright?
A: The Xiaomi Vacuum Cleaner G20 cannot be upright while in use. Please turn off the device and place it upright against a wall when not in use.
20.Q: What to do if the Xiaomi Vacuum Cleaner G20 sounds loud when used?
A: If your Xiaomi Vacuum Cleaner G20 is making a loud noise when used, here are some troubleshooting steps you can follow:
1. Ensure there are no blockages in the vacuum cleaner's airways, filters, or brushes. Remove any debris or tangled hair that might be causing the noise;
2. Dirty or clogged filters can cause the vacuum cleaner to work harder and produce more noise. Please clean or replace the filters according to the user manual;
3. As the roller brush can accumulate hair, threads, or other materials that may lead to a loud noise. Please check and clean the roller brush and remove any tangled debris;
4. Inspect the vacuum cleaner for any loose screws, attachments, or parts that might be vibrating and causing noise. Tighten any loose components securely.
5. Ensure the battery is fully charged and properly seated. Sometimes, low battery levels can cause the vacuum to overwork and produce more noise;
6. Since the vacuum cleaner has different modes (e.g., normal, turbo). Check if the noise level changes when switching between modes. The sound of High Power Mode is slightly louder than other modes;
7. If the above steps do not resolve the issue, please contact our official after-sales service center for professional diagnosis and repair.
21.Q: How to recycle the 2-in-1 brush of the Xiaomi vacuum cleaner G20?
A: 1. When recycling the 2-in-1 brush, press the locking button to pull it down and retract the brush;
2. If the locking buckle is not pressed and forcefully pushed or pulled, it may damage the buckle structure and cause the two in one brush to lock loose.
22.Q: Why does the bottom of the Xiaomi Vacuum Cleaner G20 Dust Compartment look cracked?
A: The marks resembling "cracks" on the Dust Compartment are actually fusion marks created during the normal production process and are not defects. Please feel confident in using them.
23.Q: What is the patch for the trigger position of the Xiaomi Vacuum Cleaner G20 handle?
A: The patch located at the handle's trigger position is an electrostatic sheet. It releases the static electricity generated when the body comes into contact with the vacuum cleaner. This helps prevent you from getting shocked by static electricity when using the vacuum cleaner.
24.Q: What to do if the LED indicator of the Xiaomi Vacuum Cleaner flashes?
A: If the vacuum cleaner is not working properly, the battery indicator will display an error code. Please refer to the following information to address the issue:
LED 1, LED 2 and LED 3 blink in red three times at the same time
1. The power supply has an error. Please use the original power supply to charge the vacuum cleaner;
2. The battery overheat protection is triggered. Please wait until the battery temperature returns to normal, and then try to use it again;
3. There’s a failure in the battery cell, temperature sensor, or motor. Please contact the local official after-sales center for further assistance.
LED 1 blinks red 10 times
If the LED 1 blinks red 10 times indicating that the battery is depleted, please use the original power supply to charge the vacuum cleaner.
Does it help?
Yes
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