Xiaomi Electric Scooter 4 Pro (2nd Gen) FAQ
1. Q: How to ride the Xiaomi Electric Scooter 4 Pro (2nd Gen)?
A: Step on the scooter with one foot, and use the other foot to push off. Keep balance after stepping on the scooter with both feet and then press the accelerator to speed up. It is recommended to maintain a constant speed when riding, and not accelerate or brake suddenly.
Note:
The scooter will start working only when it is coasting at a speed of 5km/h or more.
2. Q: Are there any requirements for the rider for the Xiaomi Electric Scooter 4 Pro (2nd Gen)?
A: This scooter is suitable for ages 16-50 and height range of 120–200cm. The scooter's maximum load is 120kg. Do not ride while under the influence of alcohol, or medication that impairs your judgment.
3. Q: How to charge the Xiaomi Electric Scooter 4 Pro (2nd Gen)?
A: The charging port is on the tilted tube above the deck. Remove the rubber plug, and insert the charging plug to charge. Once charging is completed, please remove the charging plug and close the rubber plug.
4. Q: What type of battery is used in the Xiaomi Electric Scooter 4 Pro (2nd Gen)?
A: This scooter uses a lithium-ion battery.
5. Q: How do I maintain the battery of Xiaomi Electric Scooter 4 Pro (2nd Gen)?
A: In daily use, try to avoid completely depleting the battery. Charge it as often as possible instead, to extend the battery's service life. In addition, the battery performs better when used within a normal temperature range. If used in environments with temperatures below 0℃, the battery life and performance will be reduced.
Typically, if used at -20℃, the range may be only half or less than that of room temperature. Avoid using the scooter in environments with temperatures below 0℃ or above 45℃. Avoid storing it in environments with temperatures below -20℃ or above 50℃.
If you do not plan to use the scooter for more than 30 days, please charge the battery to about 80% and store it in a cool, dry place. It is recommended to fully charge every 1-2 months to extend battery life.
Note:
If the battery is not charged in time, it will likely cause irreparable damage to the battery due to over-discharge. Damage caused by over-discharging due to a lack of charging for a long period will void the warranty of the battery.
6. Q: How do I use the energy recovery function of Xiaomi Electric Scooter 4 Pro (2nd Gen)?
A: During riding, you need to press the brake or release the accelerator to the coast, then the energy recovery function will be enabled and part of the kinetic energy will be converted into electrical energy for storage and reuse. The energy recovery function can extend the battery life and provide a braking effect. It is recommended to start with a low level of energy recovery intensity when riding the scooter for the first time.
To set the energy recovery intensity, you need to connect the scooter to the Mi Home/Xiaomi Home app and scroll down to the bottom of the scooter's plugin. The energy recovery intensity is set to low by default, and you can adjust the intensity among low, medium, and high.
7. Q: What is the waterproof level of Xiaomi Electric Scooter 4 Pro (2nd Gen)? Can I ride it in the rain or snow?
A: The waterproof level of this scooter is IPX4. Do not ride this scooter in severe weather conditions such as rain for your safety.
8. Q: How to inflate Xiaomi Electric Scooter 4 Pro (2nd Gen)? How high should the tire pressure be?
A: 1. Remove the tire valve cap, and connect the pump and the valve securely together;
2. Inflate the tire;
3. Remove the pump and install the tire valve cap.
The recommended tire pressure for front and back tires is 45–50 psi. It is also recommended to check the tire pressure every month.
9. Q: Why do the tires of the Xiaomi Electric Scooter 4 Pro (2nd Gen) slowly deflate during use?
A: The scooter uses tubeless tires, and there will be a certain amount of pressure loss during storage and use.
Note:
Riding your scooter with low tire pressure can speed up tire wear, and even pose the risk of a puncture. It is recommended to check the tire pressure every month and keep it between 45–50 psi. Do not ride the scooter with irregular tire pressure.
10. Q: How do I know if the Xiaomi Electric Scooter 4 Pro (2nd Gen) becomes faulty?
A: When a flashing red wrench icon appears on the control panel, it indicates that the scooter has an issue. The following ways can help you determine:
1. When the scooter has an issue, the speedometer displays an error code;
2. When an error occurs, the buzzer will sound in a 3-second cycle and ring 5 times every cycle.
11. Q: Why can’t the Xiaomi Electric Scooter 4 Pro (2nd Gen) be charged?
A: There may be the following reasons:
1. Power adapter error: Please connect the power adapter to power but do not connect it to the scooter, and check the LED indicator of the power adapter. If it turns red or does not turn on (green is normal), then the power adapter needs to be replaced;
2. Battery over-discharge: If the scooter has not been used for a long time and has not been charged, the battery has likely over-discharged.
Please contact the after-sales service team if the above issues occur;
3. Irregular temperature: If the battery temperature is too high or too low, the thermometer icon will be on. In this case, the scooter cannot be charged. Please charge the scooter after its battery temperature returns to the normal operating range.
12. Q: What should I do if the Bluetooth connection with the Xiaomi Electric Scooter 4 Pro (2nd Gen) fails?
A: Please refer to the following steps:
1. Check whether Bluetooth is enabled on your phone;
2. Check the current version of the Mi Home/Xiaomi Home app and update it to the latest;
3. When connecting the scooter to the Mi Home/Xiaomi Home app, place your phone on the scooter as close as possible to make sure it is within the effective Bluetooth range.
13. Q: How to reconnect the Xiaomi Electric Scooter 4 Pro (2nd Gen) with the Mi Home/Xiaomi Home app?
A: Before reconnecting the scooter with the Mi Home/Xiaomi Home app, please press the accelerator and simultaneously press the power button 5 times to reset the scooter, and delete the scooter from the account it is paired with.
14. Q: What should I do if the bottom folding hook of Xiaomi Electric Scooter 4 Pro (2nd Gen) does not pop out?
A: Lift the quick release lever lock, and pull the quick release lever outwards to pop the bottom folding hook out.
15. Q: How to install the screws in the package?
A: Use the Allen key in the package to pre-tighten four screws into both sides of the stem diagonally (two screws for each side). Please make sure the handlebar is correctly installed and then tighten the screws thoroughly.
16. Q: How to lock the motor on the Xiaomi Electric Scooter 4 Pro (2nd Gen)?
A: The scooter's motor will be locked after you tap [Lock motor] in the app. After 24 hours of being locked, the scooter will automatically turn off. The motor will still be locked when the scooter is turned on again. When the motor is locked, the scooter will sound an alarm when it is pushed forcibly, and the buttons on the scooter won't work. This function cannot prevent your scooter from being stolen, please keep the scooter safe. Locking the motor will consume the scooter's power, please use this function properly.
17. Q: How to restore the Xiaomi Electric Scooter 4 Pro (2nd Gen) to factory settings?
A: Please make sure the scooter is turned on. Hold the brake handle, and simultaneously press and hold the accelerator and the power button for 7 seconds. When you hear a beep, the scooter has been restored to factory settings. This operation will completely delete the data stored in the scooter, please proceed with caution.
18. Q: Why does the brightness of the control panel change?
A: The control panel will dim if the lights on the scooter are on and return to the normal brightness when the lights are off.
19. Q: How to adjust the mechanical brake?
A: Before adjusting, please make sure the scooter is turned off and not charging. When the brake is too tight or too loose, it is recommended to refer to the following methods to adjust the brake for an optimal experience.
Tool: 14mm T-handle socket wrench (Note: the tool needs to be prepared by yourself).
When the brake is too tight, please use the tool to turn the nut on the screw rod counterclockwise, to slightly shorten the brake cable's exposed bottom part. When the brake is too loose, please use the tool to turn the nut on the screw rod clockwise, to slightly lengthen the brake cable's exposed bottom part.
20. Q: How to find the unique QR code of Xiaomi Electric Scooter 4 Pro (2nd Gen)?
A: To connect to the Mi Home/Xiaomi Home app, you need to scan the unique QR code to your scooter. The unique QR code can be found via the following methods:
1. Open the scooter's plugin in the Mi Home/Xiaomi Home app, then go to [More functions] >> [Settings] >> [Scooter QR code] to view and save the screenshot of the code;
2. You can also find the scooter's QR code on the labels attached to the control panel and to the right side of the deck, as well as on the back cover of the user manual.
21. Q: What is the impact of low-temperature weather on riding the Xiaomi Electric Scooter 4 Pro (2nd Gen)?
A: The lithium-ion battery has reduced activity and delayed reaction in winter. To avoid irreparable damage to the battery cell caused by low temperature, BMS will enable low-temperature protection and the thermometer icon on the control panel will light up. This will result in reduced acceleration and possibly charging issues for the scooter.
Since low-temperature weather leads to the reduced activity of the lithium-ion battery and changed tire pressure, together with the impact of wind speed and heavy clothes worn by riders, the scooter's energy consumption will accelerate and its battery life will decrease as well.
22. Q: Why does the thermometer icon on the control panel light up?
A: If the thermometer icon lights up, it means the battery temperature is too high or too low. This will result in reduced acceleration and possibly charging issues for the scooter, and you may not be able to ride the scooter. Please use or charge the scooter after its battery temperature returns to the normal operating range.
23. Q: What is the general range of Xiaomi Electric Scooter 4 Pro (2nd Gen)?
A: The general range of Xiaomi Electric Scooter 4 Pro (2nd Gen) is approx. 60 km.
Note:
General range: Measured when there is no wind and at 25°C, and the scooter is fully charged to ride at a constant speed of 15km/h in the standard mode on a flat surface with a load of 75kg. The actual range will vary depending on the load, ambient temperature, wind speed, road surface, tire pressure, battery charging cycles, riding mode, and operating habits of the people, such as rapid acceleration or deceleration.
24. Q: How to switch the riding modes of the Xiaomi Electric Scooter 4 Pro (2nd Gen)?
A: Press the power button twice to switch the riding modes. The maximum speed for walking mode is 6 km/h, for standard mode (D) is 20km/h, and for sport mode (S) is 25km/h. Do not switch the riding modes when riding the scooter.
Note:
According to the regulations of different countries, the maximum speed of D and S modes may be different from the above description. The specific requirements of local laws and regulations shall prevail.
