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Mi Electric Scooter (M365) Recall Program

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Exchange Process

Where is my serial number?

Xiaomi will require the serial number of your Mi Electric Scooter (M365) as part of the exchange process. You can find your serial number as shown: Where is my serial number?

Verify if your scooter is affected

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The serial number you have entered is part of the affected batch. Please fill in the required information below to initiate the recall process. You can only submit this once, please make sure the information is accurate. Invalid SN Code.

Contact Information

For inquiries, please contact Xiaomi’s customer service.