Frequently Asked Questions
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1. Which brands, models come under “JioExclusive” Program?
Applicable model at present : All Participating Brand Models as identified visit www.jio.com for more
details -
2.What is “JioExclusive” Program?
JioExclusive Program entitles all Customers to buy select Smartphones with Price support on device MOP
(market operating price) & access to Exclusive Benefits, if they are with Jio. Non-Jio Customers can avail
these benefits by activating new Jio SIM or migrating their existing number to Jio under MNP. -
3.Can I use two Jio SIMs in the Smartphone which comes under “JioExclusive” Program?
You can use two Jio SIMs in the Smartphone, both the SIM slots are VoLTE enabled. Data will work on one
SIM at a time, with the option to swap data on any one SIM. -
4.Which recharges are applicable under the “JioExclusive” Program to keep Jio SIM Active?
You need to recharge with Jio prepaid smartphone plan or subscribe to JioPostpaid Plus plan as per
customers preference -
5. What are the requirements to enroll under “JioExclusive” Program?
You need to have an active Jio SIM with a valid recharge plan. In case you don’t have a Jio SIM, you can
activate a new Jio SIM from the authorized retailer or migrate your number to Jio network under MNP policy
You can visit your nearest Jio Store, Reliance Digital or Jio retailer to get a new Jio SIM. To locate your nearest
Jio Store, click https://www.jio.com/Jio/portal/storeLocator -
6.What is the time period for which the smartphone will be under “JioExclusive Program”?
Smartphone purchased under JioExclusive Program comes with a period of 30 months from the time of
activation. -
7. Can I avail benefits under “JioExclusive” Program if my MNP is under progress?
After successful ORN (Order reference number) generation, you will be eligible to avail the benefits. -
8.How many smartphones can I buy under “JioExclusive” Program?
You can buy as many smartphones as you want.
But you are eligible to buy ONLY one smartphone against one Jio SIM, under the “JioExclusive” Program. -
9.Will my device under “JioExclusive” Program continue to work smoothly if I switch to another Jio number?
Yes, you just need to have an active Jio SIM (prepaid or postpaid) with a valid recharge/ plan. -
10.What if I want to use data on another operator network?
For the period, the smartphone is under “JioExclusive” Program, you will be able to access data only on Jio
4G network. -
11.Can I use data over Wi-Fi on device bought under “JioExclusive” Program?
Yes, you can access data over Wi-Fi on devices bought under “JioExclusive” Program provided you have a
Jio SIM with valid recharge plan in the device. -
12.Will my smartphone purchased under “JioExclusive” work outside India, on voice, SMs, Wi-Fi and data?
Yes, your smartphone will work at all locations outside India, provided you have activated International
Roaming and have a valid recharge plan on your Jio Number. This will enable you to use voice and SMS services of any operator present at your location of travel.
Further, if you have a valid Jio SIM in your smartphone, you can access data over any available Wi-Fi network. -
13.How will the after-sales service be managed for the device bought under “JioExclusive” Program?
After sales-service policy of respective device brand will be applicable for the smartphones purchased under
“JioExclusive” Program -
14. Can I enroll into the “JioExclusive” Program and claim benefits after purchase?
No, currently the benefits can be availed only during handset purchase at the retail shop. -
15.I am unable to make calls/ use data/unregister my phone under “JioExclusive” Program ?
Please contact our customer helpline number at 1800-889-9999 at or visit nearest Jio Store, Reliance Digital
or Jio retailer -
16.How will I receive confirmation that the device been registered under “JioExclusive” Program?
Once the registration is completed successfully, SMS notification is sent to your Jio number