Redmi Buds 6 Active FAQ
Overview
1. Q: What are the selling points of the Redmi Buds 6 Active?
A: The selling points of the Redmi Buds 6 Active are as follows:
1. The large 14.2mm dynamic driver delivers powerful and low-distortion sound;
2. Dual-mic noise reduction enhances voice clarity during calls;
3. The earbuds offer up to 30 hours of battery life when used with the charging case;
4. The earbuds provide up to 4m/s wind noise cancellation for clearer calls;
5. You can choose from five EQ settings via the Xiaomi Earbuds APP to suit various listening needs;
6. The earbuds automatically connect as soon as you take them out of the charging case.
2. Q: What components does the Redmi Buds 6 Active have?
A: The charging case has a Type-C port, an indicator light, and a power button. The earbud has two microphones and a touch control area.
3. Q: What is the Bluetooth version of the Redmi Buds 6 Active?
A: Bluetooth 5.4.
4. Q: How long is the battery life of the Redmi Buds 6 Active?
A: When the volume is adjusted to 50%, the earbuds can last up to 6 hours on a single charge, and up to 30 hours with the charging case.
The test conditions include a 100% battery, volume set to 50%, and SBC Bluetooth codec, with the procedure involving discharging the earbuds while playing music until one earbud stops. The actual usage time will vary due to usage conditions, charging habits, and environmental factors.
FAQs
1. Q: How to wear the Redmi Buds 6 Active correctly?
A: Hold the earbud handle, gently insert it into the ear canal with the head facing upwards, and gently shake your head to make sure that the earbud does not shake.
Note:
The earbuds are marked with L and R, which represent left ear and right ear wearing. Please wear them correctly.
2. Q: How to charge the Redmi Buds 6 Active?
A: 1. Put the earbuds into the charging case and the earbuds will charge automatically;
2. Use the Type-C charging cable to charge the charging case. The indicator light will stay on during charging, and the white indicator light will turn off when charging is complete.
3. Q: Does the Redmi Buds 6 Active support wireless charging?
A: No, the Redmi Buds 6 Active doesn’t support wireless charging.
4. Q: How to check the charging status of the Redmi Buds 6 Active?
A: The white indicator is on the front of the charging case, and it is on when charging and turns off when charging is complete.
5. Q: How to check the battery level of the Redmi Buds 6 Active?
A: To check the battery level of the earbuds, please refer to the following methods:
1. After the earbuds are connected to the phone, you can check the battery level in the status bar;
2. Once the earbuds are connected, you can check the battery level in the Xiaomi Earbuds APP;
3. As for the charging case, you can check the battery level in the Xiaomi Earbuds APP.
Note:
1. Some Xiaomi/Redmi series phones also support checking the battery level in the Google Fast Pair or more settings;
2. When the earbuds are taken out of the charging case, the Xiaomi Earbuds APP no longer displays the battery level of the charging case;
3. The Xiaomi Earbuds APP will not display the battery level when the charging case is out of power.
6. Q: How to connect the Redmi Buds 6 Active to mobile phones and other devices?
A: If you want to connect the earbuds to a new device, please refer to the following steps:
1. With the earbuds in the charging case, open the case. The indicator on the charging case will blink continuously for 1 minute, during which time the earbuds are in pairing mode;
2. Enable Bluetooth on your device, search for and connect to the Redmi Buds 6 Active.
The Xiaomi/Redmi phones support Google Fast Pair. With the earbuds inside the charging case and the case closed, bring the unlocked Xiaomi/Redmi phone with Bluetooth turned on close to the charging case. Open the charging case and follow the on-screen instructions on your phone to connect the earbuds.
Note:
To use the Google Fast Pair, make sure your phone’s system is updated to the latest stable version.
7. Q: How to clear the pairing records of the Redmi Buds 6 Active and reset it?
A: You can unpair it in your phone's Bluetooth settings.
To reset the Redmi Buds 6 Active, please refer to the following steps:
1. Place both earbuds in the charging case (make sure the case has power);
2. Press and hold the function button on the charging case for 10 seconds, then release it (the charging case will blink slowly 3 times to indicate a successful reset);
3. After resetting, the earbuds will re-enter pairing mode;
4. Search for and connect to the earbuds on your phone.
Note:
Due to the nature of Bluetooth signal connections, there will occasionally be intermittent disconnections or no sound in areas with strong electromagnetic interference, such as places with many Wi-Fi signals, airports, train stations, microwaves, subways, or traffic lights.
8. Q: How to use the touch control on the Redmi Buds 6 Active?
A: 1. During a call, double-tap the button to answer or end the call, and triple-tap the button to reject the call;
2. While listening to music, double-tap the button to play or pause, and triple-tap the button to skip to the next track.
Note:
1. To prevent potential hearing damage, do not use the earbuds at high volumes for extended periods;
2. The touch control for answering, rejecting, or ending calls supports phone calls only and does not support other APPs;
3. Touch controls cannot operate short video APPs;
4. In cold outdoor weather, if your hands become dry, the touch functionality of the earbuds will become unresponsive;
5. By connecting to the Xiaomi Earbuds APP, you can use personalized features.
9. Q: Do the Redmi Buds 6 Active automatically turn off if remain unconnected for a long time?
A: The earbuds will automatically turn off if remain unconnected for 60 minutes outside the charging case. When the device’s Bluetooth is turned off or out of range, it will enter a waiting connection state. If they are not connected to any device within 10 minutes, they will enter standby mode.
Note:
1. When the earbuds are placed in the charging case, they will automatically charge (if the case has power). After the earbuds are fully charged with the case lid closed, they will turn off;
2. If the charging case battery level is between 1% and 5%, the earbuds will immediately turn off once placed in the case and the lid is closed.
10. Q: Is it allowed to use a power bank to charge the Redmi Buds 6 Active?
A: It is not recommended to use a power bank to charge the Redmi Buds 6 Active, as the power bank will disconnect the charging if it detects too low of an output current. If the power bank supports a low-current mode, you can use that mode to charge the charging case.
11. Q: Will the Redmi Buds 6 Active announce the contact's name when there is an incoming call?
A: No, the Redmi Buds 6 Active will only ring for incoming calls and does not support announcing the contact's name or phone number by default.
12. Q: Do the Redmi Buds 6 Active support connection with Xiaomi Smart Band or other Bluetooth bands?
A: It depends on whether the band/watch supports independent Bluetooth connections with earbuds.
13. Q: Why is there a difference in battery levels between the left and right earbuds of the Redmi Buds 6 Active?
A: In TWS (True Wireless Stereo) earbuds, one earbud acts as the primary unit and the other as the secondary unit. The primary earbud consumes more power, which can lead to temporary differences in battery levels between the two earbuds (the battery levels shown in the APP will not match). It is normal for the battery life to differ.
Note:
If you are accustomed to wearing only one earbud while keeping the other in the charging case, the battery levels will become unsynchronized when both earbuds are used together. To ensure balanced battery levels, it is recommended to use both earbuds simultaneously.
14. Q: Does the Redmi Buds 6 Active support voice calls and voice input through third-party APPs?
A: 1. Both iOS and Android systems support voice calls and voice input;
2. Windows devices that support Bluetooth can achieve voice calls if connected and correctly set up. For voice input, it depends on whether third-party software supports it.
15. Q: Why do the Redmi Buds 6 Active experience sound stuttering in some environments (train stations, subway stations, substations)?
A: Strong interference in these environments affects the earbuds' radio frequency performance, which can cause music to stutter. This is a normal occurrence. In environments with less interference, such as offices, cafes, or at home, you should not experience stuttering issues.
16. Q: Why do the Redmi Buds 6 Active sometimes automatically adjust the volume when connecting to devices?
A: 1. When the earbuds first connect to the MIUI device, the MIUI volume protection mechanism will cause automatic volume adjustments;
2. When first connecting to an iOS device, iOS will automatically sync the volume;
3. After adjusting the volume on a connected device, the earbuds will sync to the last set volume upon reconnecting.
17. Q: Does the Redmi Buds 6 Active support Xiaomi Fast Pair?
A: No, but the Redmi Buds 6 Active supports Google Fast Pair.
18. Q: In what situations will the Redmi Buds 6 Active experience disconnections or delays?
A: 1. The presence of multiple routers or Bluetooth devices nearby can cause interference, leading to stuttering, intermittent connectivity, or disconnections;
2. Variations in the usage environment, network conditions, and the phone’s codec speed can affect the transmission of audio data from the phone to the earbuds, potentially causing delays.
Note:
The effective connection distance without obstacles is 10 meters. Beyond this range, disconnections will occur.
19. Q: How to pair the Redmi Buds 6 Active with a new phone if they are already paired with another phone?
A: Place the earbuds in the charging case, press and hold the function button on the case for 2 seconds to enter pairing mode, then use the new phone to search for and connect to the earbuds.
20. Q: What is the effective usage distance for the Redmi Buds 6 Active?
A: In an unobstructed environment, the effective connection distance is about 10 meters. In places with walls or other obstacles, such as offices or homes, the distance will be reduced, leading to stuttering or disconnections when moving from one room to another.
21. Q: Does the Redmi Buds 6 Active come with a charging cable?
A: No, there is no charging cable in the packing contents.
22. Q: Why is there a line on the surface of the earbuds? Is it a crack?
A: No, this line is caused by the mold closing. Products produced by molds will have such lines. It is not a crack.
23. Q: Why is the touch control of the Redmi Buds 6 Active unresponsive sometimes?
A: 1. When the weather is cold and your hands are dry, the touch control will malfunction;
2. Incorrectly touching the area or having too long intervals between gestures (double-tap or triple-tap) can prevent proper command execution;
3. Oily or wet fingers can make the touch area less responsive, so ensure your fingers are clean before pressing.
24. Q: Why does the noise cancellation of the Redmi Buds 6 Active sometimes feel ineffective?
A: The Redmi Buds 6 Active are semi-in-ear Bluetooth earbuds and do not support noise cancellation.
25. Q: What functions can be customized for the touch controls of the Redmi Buds 6 Active?
A: In the Xiaomi Earbuds APP, you can modify the default touch controls. Single tap, double tap, and triple tap can be changed to None, Previous Track, Next Song, Volume Up, Volume Down, Play/Pause, or Take Photo. The long press can be set to Voice Assistant or Take Photo.
26. Q: Does the Redmi Buds 6 Active support the Xiaomi Earbuds APP?
A: Yes, the Redmi Buds 6 Active supports the Xiaomi Earbuds APP.
27. Q: Why is there high latency when using the Redmi Buds 6 Active for gaming?
A: The Redmi Buds 6 Active supports low latency mode for gaming when connected to certain Xiaomi phones. To enable it, go to [Settings] >> [Bluetooth] >> [Redmi Buds 6 Active] >> [Low latency for games].
Note:
This feature is not available when the earbuds are connected to a computer.
Troubleshooting
1. Q: What to do if the Redmi Buds 6 Active can not charge, power on, or the indicator is not lit?
A: To resolve this issue, please refer to the following methods:
1. Check if the charging case has power. If the earbuds haven’t been used for a long time and the battery is depleted, the indicator light will not turn on until the case is charged for a while;
2. Inspect the charging contacts on the earbuds and the charging pins inside the case for dirt, deformation, or damage. Remove any protective films and clean any dirt to ensure proper contact;
3. Try resetting the earbuds. Place both earbuds in a fully charged charging case, and press and hold the case’s button for 10 seconds (the indicator will blink slowly 3 times). After resetting, the earbuds will enter pairing mode;
4. If all these steps don’t work, please contact customer support for assistance.
2. Q: What to do if the phone can't find the Bluetooth signal for the Redmi Buds 6 Active?
A: To resolve this issue, please refer to the following methods:
1. Check if the charging case or earbuds have sufficient power. If the battery is normal, the charging case's indicator light should stay on for 5 seconds when the lid is opened;
2. Ensure good contact between the charging contacts on the earbuds and the charging pins inside the case;
3. Reset the earbuds and re-pair them. Place both earbuds in a fully charged charging case, and press and hold the case button for 10 seconds (the indicator will blink slowly 3 times). After resetting, the earbuds will enter pairing mode. If pairing fails, press and hold the case button for 20 seconds (the indicator will blink slowly 3 times again), then try connecting after the earbuds re-pair;
4. Try restarting your phone, using a different phone, or changing the environment and search again;
5. If all these steps don’t work, please contact customer support for assistance.
3. Q: Why does the Redmi Buds 6 Active suddenly stop producing sound during music playback?
A: If there is significant interference in the surroundings, the earbuds will experience audio sync issues, leading to a loss of sound.
To resolve this issue, please refer to the following methods:
1. Place the earbuds back in the charging case and close the lid;
2. Wait for 60 seconds;
3. Open the case and reconnect the earbuds to your phone;
4. After reconnecting via Bluetooth, check if the music resumes playback in the earbuds.
4. Q: Can wearing the Redmi Buds 6 Active cause allergies or adverse reactions, such as inflammation?
A: The earbuds have passed rigorous testing for harmful substances and should not affect the skin.
To avoid discomfort, inflammation, or suspected allergies, please refer to the following information:
1. After exercising, check for sweat on the earbuds and clean them before placing them back in the case;
2. Regularly clean the earbuds, ear tips, and charging case to remove any dirt;
3. Take breaks after long periods of use to let your ears rest;
4. Ensure your ears are dry before wearing the earbuds, especially after showering.
5. Q: What to do if the device can find the Redmi Buds 6 Active but cannot connect?
A: If the device can find the earbuds but cannot connect, please refer to the following steps:
1. Delete the pairing records from the device.You can go to [Settings] >> [Bluetooth] >> [Redmi Buds 6 Active] >> [Unpair];
2. Place the earbuds in a fully charged charging case, and press and hold the case button for 10 seconds (the indicator will blink slowly 3 times). After resetting, try pairing again. If it still fails, press and hold the case button for 20 seconds (the indicator will blink slowly 3 times again) to re-pair the earbuds.
6. Q: What to do if a PIN or pairing password error appears when connecting the Redmi Buds 6 Active?
A: Try entering 0000 as the PIN. If it still fails, reset the Redmi Buds 6 Active and re-pair it.
7. Q: What if the Redmi Buds 6 Active won't reconnect to the phone after disconnection?
A: To solve the issue, please refer to the following methods:
1. Turn Bluetooth off and on again on your phone, then try connecting;
2. Ensure the phone is within the effective range (10 meters) and free from obstacles;
3. Check if the earbuds are attempting to reconnect to a different device;
4. Interference from electromagnetic waves will affect connection, try a different environment;
5. Reset the Redmi Buds 6 Active and re-pair it.
8. Q: What to do if there is noise when using the Redmi Buds 6 Active?
A: To solve the issue, please refer to the following methods:
1. Ensure the phone and earbuds have sufficient battery;
2. Minimize distance and obstacles between the phone and earbuds;
3. Try using the earbuds in a different environment to avoid interference;
4. Reset the Redmi Buds 6 Active and re-pair it;
5. Try connecting to another phone;
6. If all these steps don’t work, please contact customer support for assistance.
9. Q: What to do if there is no sound during calls or music with the Redmi Buds 6 Active?
A: To solve the issue, please refer to the following methods:
1. Check the phone’s volume and ensure both [Phone calls] and [Media audio] are enabled in Bluetooth settings;
2. Reset the Redmi Buds 6 Active and re-pair it;
3. Try connecting to another phone;
4. If all these steps don’t work, please contact customer support for assistance.
10. Q: What to do if the charging case of the Redmi Buds 6 Active isn't charging?
A: To solve the issue, please refer to the following methods:
1. Use a different charging cable and adapter to test;
2. Verify if the cable and adapter work with other devices;
3. If all these steps don’t work, please contact customer support for assistance.
Note:
Please charge the charging case in time when the power is less than 10% to ensure the battery life of the earbuds.
11. Q: What if the charging case of the Redmi Buds 6 Active cannot charge the earbuds?
A: To solve the issue, please refer to the following methods:
1. Check if the charging case has sufficient power and the indicator light is on when the lid is opened;
2. Check if the charging contacts and pins are clean and making good contact;
3. If the indicator light does not turn on initially, charge it for half an hour and check again.
4. If all these steps don’t work, please contact customer support for assistance.
12. Q: Why is the battery level not showing in the notification bar after connecting the Redmi Buds 6 Active?
A: The phone doesn’t support displaying the battery level for the earbuds.
13. Q: Why is there sound during calls but not during music playback with the Redmi Buds 6 Active?
A: Go to [Settings] >> [Bluetooth] >> [Redmi Buds 6 Active] >> [Media audio]. This option must be active to hear music.
14. Q: Why does the actual battery life of the Redmi Buds 6 Active seem shorter than advertised?
A: Actual battery life can vary based on usage habits and environmental factors.
The advertised battery life is obtained from Xiaomi laboratories. It is normal that there will be certain differences due to signal interference and electromagnetic interference in actual environments.
15. Q: Why is there no response from the touch control of the Redmi Buds 6 Active?
A: To solve the issue, please refer to the following methods:
1. Refer to the user manual for the exact location of the touch control panel;
2. Functions like play/pause require the music APP to be open. Ensure that music is playing when you perform touch gestures;
3. Ensure that touch actions (double-tap or triple-tap) are performed quickly and consecutively;
4. Ensure your fingers are clean and dry. Oily or wet fingers will affect touch sensitivity;
5. In cold weather, dry hands will cause the touch control to be less responsive.
16. Q: Why do both the phone and the Redmi Buds 6 Active make notification sounds when a call or message is received?
A: This is a design feature of the phone and cannot be disabled.
17. Q: Why does the device play/pause music when taking or placing the earbuds?
A: Since the touch area is sensitive, if you accidentally touch the area when taking or placing the earbuds, it can trigger the paired device to perform the play/pause function.
18. Q: Is the charging case of the Redmi Buds 6 Active waterproof?
A: The earbuds are IP54 rated for water resistance, but the charging case does not have waterproof requirements.
19. Q: Why are there no operation sounds on the Redmi Buds 6 Active?
A: The earbuds have removed operation sounds to avoid interrupting the immersive music experience and to prevent distractions during use.
20. Q: Why can only one earbud connect to the phone?
A: To solve the issue, please refer to the following methods:
1. Place the unconnected earbud in the charging case and check if the indicator lights up;
2. If the indicator lights up, put both earbuds in the case and press the charging case button for 20 seconds until it blinks slowly three times for the second time. Then try to connect the phone again;
3. If all these steps don’t work, please contact customer support for assistance.
21. Q: Why is there sound only in one earbud of the Redmi Buds 6 Active?
A: To solve the issue, please refer to the following methods:
1. Check the Bluetooth settings or the Xiaomi Earbuds APP to ensure that another earbud is connected to the phone;
2. If the other earbud is not connected, place the unconnected earbud in the charging case and check if the indicator lights up. If the indicator lights up, put both earbuds in the case and press the charging case button for 20 seconds until it blinks slowly three times for the second time. Then try to connect the phone again;
3. If the other earbud is connected, put both earbuds in the case and press the charging case button for 10 seconds to reset and reconnect;
4. Try connecting to another phone;
5. If all these steps don’t work, please contact customer support for assistance.
1. Q: What are the selling points of the Redmi Buds 6 Active?
A: The selling points of the Redmi Buds 6 Active are as follows:
1. The large 14.2mm dynamic driver delivers powerful and low-distortion sound;
2. Dual-mic noise reduction enhances voice clarity during calls;
3. The earbuds offer up to 30 hours of battery life when used with the charging case;
4. The earbuds provide up to 4m/s wind noise cancellation for clearer calls;
5. You can choose from five EQ settings via the Xiaomi Earbuds APP to suit various listening needs;
6. The earbuds automatically connect as soon as you take them out of the charging case.
2. Q: What components does the Redmi Buds 6 Active have?
A: The charging case has a Type-C port, an indicator light, and a power button. The earbud has two microphones and a touch control area.
3. Q: What is the Bluetooth version of the Redmi Buds 6 Active?
A: Bluetooth 5.4.
4. Q: How long is the battery life of the Redmi Buds 6 Active?
A: When the volume is adjusted to 50%, the earbuds can last up to 6 hours on a single charge, and up to 30 hours with the charging case.
The test conditions include a 100% battery, volume set to 50%, and SBC Bluetooth codec, with the procedure involving discharging the earbuds while playing music until one earbud stops. The actual usage time will vary due to usage conditions, charging habits, and environmental factors.
FAQs
1. Q: How to wear the Redmi Buds 6 Active correctly?
A: Hold the earbud handle, gently insert it into the ear canal with the head facing upwards, and gently shake your head to make sure that the earbud does not shake.
Note:
The earbuds are marked with L and R, which represent left ear and right ear wearing. Please wear them correctly.
2. Q: How to charge the Redmi Buds 6 Active?
A: 1. Put the earbuds into the charging case and the earbuds will charge automatically;
2. Use the Type-C charging cable to charge the charging case. The indicator light will stay on during charging, and the white indicator light will turn off when charging is complete.
3. Q: Does the Redmi Buds 6 Active support wireless charging?
A: No, the Redmi Buds 6 Active doesn’t support wireless charging.
4. Q: How to check the charging status of the Redmi Buds 6 Active?
A: The white indicator is on the front of the charging case, and it is on when charging and turns off when charging is complete.
5. Q: How to check the battery level of the Redmi Buds 6 Active?
A: To check the battery level of the earbuds, please refer to the following methods:
1. After the earbuds are connected to the phone, you can check the battery level in the status bar;
2. Once the earbuds are connected, you can check the battery level in the Xiaomi Earbuds APP;
3. As for the charging case, you can check the battery level in the Xiaomi Earbuds APP.
Note:
1. Some Xiaomi/Redmi series phones also support checking the battery level in the Google Fast Pair or more settings;
2. When the earbuds are taken out of the charging case, the Xiaomi Earbuds APP no longer displays the battery level of the charging case;
3. The Xiaomi Earbuds APP will not display the battery level when the charging case is out of power.
6. Q: How to connect the Redmi Buds 6 Active to mobile phones and other devices?
A: If you want to connect the earbuds to a new device, please refer to the following steps:
1. With the earbuds in the charging case, open the case. The indicator on the charging case will blink continuously for 1 minute, during which time the earbuds are in pairing mode;
2. Enable Bluetooth on your device, search for and connect to the Redmi Buds 6 Active.
The Xiaomi/Redmi phones support Google Fast Pair. With the earbuds inside the charging case and the case closed, bring the unlocked Xiaomi/Redmi phone with Bluetooth turned on close to the charging case. Open the charging case and follow the on-screen instructions on your phone to connect the earbuds.
Note:
To use the Google Fast Pair, make sure your phone’s system is updated to the latest stable version.
7. Q: How to clear the pairing records of the Redmi Buds 6 Active and reset it?
A: You can unpair it in your phone's Bluetooth settings.
To reset the Redmi Buds 6 Active, please refer to the following steps:
1. Place both earbuds in the charging case (make sure the case has power);
2. Press and hold the function button on the charging case for 10 seconds, then release it (the charging case will blink slowly 3 times to indicate a successful reset);
3. After resetting, the earbuds will re-enter pairing mode;
4. Search for and connect to the earbuds on your phone.
Note:
Due to the nature of Bluetooth signal connections, there will occasionally be intermittent disconnections or no sound in areas with strong electromagnetic interference, such as places with many Wi-Fi signals, airports, train stations, microwaves, subways, or traffic lights.
8. Q: How to use the touch control on the Redmi Buds 6 Active?
A: 1. During a call, double-tap the button to answer or end the call, and triple-tap the button to reject the call;
2. While listening to music, double-tap the button to play or pause, and triple-tap the button to skip to the next track.
Note:
1. To prevent potential hearing damage, do not use the earbuds at high volumes for extended periods;
2. The touch control for answering, rejecting, or ending calls supports phone calls only and does not support other APPs;
3. Touch controls cannot operate short video APPs;
4. In cold outdoor weather, if your hands become dry, the touch functionality of the earbuds will become unresponsive;
5. By connecting to the Xiaomi Earbuds APP, you can use personalized features.
9. Q: Do the Redmi Buds 6 Active automatically turn off if remain unconnected for a long time?
A: The earbuds will automatically turn off if remain unconnected for 60 minutes outside the charging case. When the device’s Bluetooth is turned off or out of range, it will enter a waiting connection state. If they are not connected to any device within 10 minutes, they will enter standby mode.
Note:
1. When the earbuds are placed in the charging case, they will automatically charge (if the case has power). After the earbuds are fully charged with the case lid closed, they will turn off;
2. If the charging case battery level is between 1% and 5%, the earbuds will immediately turn off once placed in the case and the lid is closed.
10. Q: Is it allowed to use a power bank to charge the Redmi Buds 6 Active?
A: It is not recommended to use a power bank to charge the Redmi Buds 6 Active, as the power bank will disconnect the charging if it detects too low of an output current. If the power bank supports a low-current mode, you can use that mode to charge the charging case.
11. Q: Will the Redmi Buds 6 Active announce the contact's name when there is an incoming call?
A: No, the Redmi Buds 6 Active will only ring for incoming calls and does not support announcing the contact's name or phone number by default.
12. Q: Do the Redmi Buds 6 Active support connection with Xiaomi Smart Band or other Bluetooth bands?
A: It depends on whether the band/watch supports independent Bluetooth connections with earbuds.
13. Q: Why is there a difference in battery levels between the left and right earbuds of the Redmi Buds 6 Active?
A: In TWS (True Wireless Stereo) earbuds, one earbud acts as the primary unit and the other as the secondary unit. The primary earbud consumes more power, which can lead to temporary differences in battery levels between the two earbuds (the battery levels shown in the APP will not match). It is normal for the battery life to differ.
Note:
If you are accustomed to wearing only one earbud while keeping the other in the charging case, the battery levels will become unsynchronized when both earbuds are used together. To ensure balanced battery levels, it is recommended to use both earbuds simultaneously.
14. Q: Does the Redmi Buds 6 Active support voice calls and voice input through third-party APPs?
A: 1. Both iOS and Android systems support voice calls and voice input;
2. Windows devices that support Bluetooth can achieve voice calls if connected and correctly set up. For voice input, it depends on whether third-party software supports it.
15. Q: Why do the Redmi Buds 6 Active experience sound stuttering in some environments (train stations, subway stations, substations)?
A: Strong interference in these environments affects the earbuds' radio frequency performance, which can cause music to stutter. This is a normal occurrence. In environments with less interference, such as offices, cafes, or at home, you should not experience stuttering issues.
16. Q: Why do the Redmi Buds 6 Active sometimes automatically adjust the volume when connecting to devices?
A: 1. When the earbuds first connect to the MIUI device, the MIUI volume protection mechanism will cause automatic volume adjustments;
2. When first connecting to an iOS device, iOS will automatically sync the volume;
3. After adjusting the volume on a connected device, the earbuds will sync to the last set volume upon reconnecting.
17. Q: Does the Redmi Buds 6 Active support Xiaomi Fast Pair?
A: No, but the Redmi Buds 6 Active supports Google Fast Pair.
18. Q: In what situations will the Redmi Buds 6 Active experience disconnections or delays?
A: 1. The presence of multiple routers or Bluetooth devices nearby can cause interference, leading to stuttering, intermittent connectivity, or disconnections;
2. Variations in the usage environment, network conditions, and the phone’s codec speed can affect the transmission of audio data from the phone to the earbuds, potentially causing delays.
Note:
The effective connection distance without obstacles is 10 meters. Beyond this range, disconnections will occur.
19. Q: How to pair the Redmi Buds 6 Active with a new phone if they are already paired with another phone?
A: Place the earbuds in the charging case, press and hold the function button on the case for 2 seconds to enter pairing mode, then use the new phone to search for and connect to the earbuds.
20. Q: What is the effective usage distance for the Redmi Buds 6 Active?
A: In an unobstructed environment, the effective connection distance is about 10 meters. In places with walls or other obstacles, such as offices or homes, the distance will be reduced, leading to stuttering or disconnections when moving from one room to another.
21. Q: Does the Redmi Buds 6 Active come with a charging cable?
A: No, there is no charging cable in the packing contents.
22. Q: Why is there a line on the surface of the earbuds? Is it a crack?
A: No, this line is caused by the mold closing. Products produced by molds will have such lines. It is not a crack.
23. Q: Why is the touch control of the Redmi Buds 6 Active unresponsive sometimes?
A: 1. When the weather is cold and your hands are dry, the touch control will malfunction;
2. Incorrectly touching the area or having too long intervals between gestures (double-tap or triple-tap) can prevent proper command execution;
3. Oily or wet fingers can make the touch area less responsive, so ensure your fingers are clean before pressing.
24. Q: Why does the noise cancellation of the Redmi Buds 6 Active sometimes feel ineffective?
A: The Redmi Buds 6 Active are semi-in-ear Bluetooth earbuds and do not support noise cancellation.
25. Q: What functions can be customized for the touch controls of the Redmi Buds 6 Active?
A: In the Xiaomi Earbuds APP, you can modify the default touch controls. Single tap, double tap, and triple tap can be changed to None, Previous Track, Next Song, Volume Up, Volume Down, Play/Pause, or Take Photo. The long press can be set to Voice Assistant or Take Photo.
26. Q: Does the Redmi Buds 6 Active support the Xiaomi Earbuds APP?
A: Yes, the Redmi Buds 6 Active supports the Xiaomi Earbuds APP.
27. Q: Why is there high latency when using the Redmi Buds 6 Active for gaming?
A: The Redmi Buds 6 Active supports low latency mode for gaming when connected to certain Xiaomi phones. To enable it, go to [Settings] >> [Bluetooth] >> [Redmi Buds 6 Active] >> [Low latency for games].
Note:
This feature is not available when the earbuds are connected to a computer.
Troubleshooting
1. Q: What to do if the Redmi Buds 6 Active can not charge, power on, or the indicator is not lit?
A: To resolve this issue, please refer to the following methods:
1. Check if the charging case has power. If the earbuds haven’t been used for a long time and the battery is depleted, the indicator light will not turn on until the case is charged for a while;
2. Inspect the charging contacts on the earbuds and the charging pins inside the case for dirt, deformation, or damage. Remove any protective films and clean any dirt to ensure proper contact;
3. Try resetting the earbuds. Place both earbuds in a fully charged charging case, and press and hold the case’s button for 10 seconds (the indicator will blink slowly 3 times). After resetting, the earbuds will enter pairing mode;
4. If all these steps don’t work, please contact customer support for assistance.
2. Q: What to do if the phone can't find the Bluetooth signal for the Redmi Buds 6 Active?
A: To resolve this issue, please refer to the following methods:
1. Check if the charging case or earbuds have sufficient power. If the battery is normal, the charging case's indicator light should stay on for 5 seconds when the lid is opened;
2. Ensure good contact between the charging contacts on the earbuds and the charging pins inside the case;
3. Reset the earbuds and re-pair them. Place both earbuds in a fully charged charging case, and press and hold the case button for 10 seconds (the indicator will blink slowly 3 times). After resetting, the earbuds will enter pairing mode. If pairing fails, press and hold the case button for 20 seconds (the indicator will blink slowly 3 times again), then try connecting after the earbuds re-pair;
4. Try restarting your phone, using a different phone, or changing the environment and search again;
5. If all these steps don’t work, please contact customer support for assistance.
3. Q: Why does the Redmi Buds 6 Active suddenly stop producing sound during music playback?
A: If there is significant interference in the surroundings, the earbuds will experience audio sync issues, leading to a loss of sound.
To resolve this issue, please refer to the following methods:
1. Place the earbuds back in the charging case and close the lid;
2. Wait for 60 seconds;
3. Open the case and reconnect the earbuds to your phone;
4. After reconnecting via Bluetooth, check if the music resumes playback in the earbuds.
4. Q: Can wearing the Redmi Buds 6 Active cause allergies or adverse reactions, such as inflammation?
A: The earbuds have passed rigorous testing for harmful substances and should not affect the skin.
To avoid discomfort, inflammation, or suspected allergies, please refer to the following information:
1. After exercising, check for sweat on the earbuds and clean them before placing them back in the case;
2. Regularly clean the earbuds, ear tips, and charging case to remove any dirt;
3. Take breaks after long periods of use to let your ears rest;
4. Ensure your ears are dry before wearing the earbuds, especially after showering.
5. Q: What to do if the device can find the Redmi Buds 6 Active but cannot connect?
A: If the device can find the earbuds but cannot connect, please refer to the following steps:
1. Delete the pairing records from the device.You can go to [Settings] >> [Bluetooth] >> [Redmi Buds 6 Active] >> [Unpair];
2. Place the earbuds in a fully charged charging case, and press and hold the case button for 10 seconds (the indicator will blink slowly 3 times). After resetting, try pairing again. If it still fails, press and hold the case button for 20 seconds (the indicator will blink slowly 3 times again) to re-pair the earbuds.
6. Q: What to do if a PIN or pairing password error appears when connecting the Redmi Buds 6 Active?
A: Try entering 0000 as the PIN. If it still fails, reset the Redmi Buds 6 Active and re-pair it.
7. Q: What if the Redmi Buds 6 Active won't reconnect to the phone after disconnection?
A: To solve the issue, please refer to the following methods:
1. Turn Bluetooth off and on again on your phone, then try connecting;
2. Ensure the phone is within the effective range (10 meters) and free from obstacles;
3. Check if the earbuds are attempting to reconnect to a different device;
4. Interference from electromagnetic waves will affect connection, try a different environment;
5. Reset the Redmi Buds 6 Active and re-pair it.
8. Q: What to do if there is noise when using the Redmi Buds 6 Active?
A: To solve the issue, please refer to the following methods:
1. Ensure the phone and earbuds have sufficient battery;
2. Minimize distance and obstacles between the phone and earbuds;
3. Try using the earbuds in a different environment to avoid interference;
4. Reset the Redmi Buds 6 Active and re-pair it;
5. Try connecting to another phone;
6. If all these steps don’t work, please contact customer support for assistance.
9. Q: What to do if there is no sound during calls or music with the Redmi Buds 6 Active?
A: To solve the issue, please refer to the following methods:
1. Check the phone’s volume and ensure both [Phone calls] and [Media audio] are enabled in Bluetooth settings;
2. Reset the Redmi Buds 6 Active and re-pair it;
3. Try connecting to another phone;
4. If all these steps don’t work, please contact customer support for assistance.
10. Q: What to do if the charging case of the Redmi Buds 6 Active isn't charging?
A: To solve the issue, please refer to the following methods:
1. Use a different charging cable and adapter to test;
2. Verify if the cable and adapter work with other devices;
3. If all these steps don’t work, please contact customer support for assistance.
Note:
Please charge the charging case in time when the power is less than 10% to ensure the battery life of the earbuds.
11. Q: What if the charging case of the Redmi Buds 6 Active cannot charge the earbuds?
A: To solve the issue, please refer to the following methods:
1. Check if the charging case has sufficient power and the indicator light is on when the lid is opened;
2. Check if the charging contacts and pins are clean and making good contact;
3. If the indicator light does not turn on initially, charge it for half an hour and check again.
4. If all these steps don’t work, please contact customer support for assistance.
12. Q: Why is the battery level not showing in the notification bar after connecting the Redmi Buds 6 Active?
A: The phone doesn’t support displaying the battery level for the earbuds.
13. Q: Why is there sound during calls but not during music playback with the Redmi Buds 6 Active?
A: Go to [Settings] >> [Bluetooth] >> [Redmi Buds 6 Active] >> [Media audio]. This option must be active to hear music.
14. Q: Why does the actual battery life of the Redmi Buds 6 Active seem shorter than advertised?
A: Actual battery life can vary based on usage habits and environmental factors.
The advertised battery life is obtained from Xiaomi laboratories. It is normal that there will be certain differences due to signal interference and electromagnetic interference in actual environments.
15. Q: Why is there no response from the touch control of the Redmi Buds 6 Active?
A: To solve the issue, please refer to the following methods:
1. Refer to the user manual for the exact location of the touch control panel;
2. Functions like play/pause require the music APP to be open. Ensure that music is playing when you perform touch gestures;
3. Ensure that touch actions (double-tap or triple-tap) are performed quickly and consecutively;
4. Ensure your fingers are clean and dry. Oily or wet fingers will affect touch sensitivity;
5. In cold weather, dry hands will cause the touch control to be less responsive.
16. Q: Why do both the phone and the Redmi Buds 6 Active make notification sounds when a call or message is received?
A: This is a design feature of the phone and cannot be disabled.
17. Q: Why does the device play/pause music when taking or placing the earbuds?
A: Since the touch area is sensitive, if you accidentally touch the area when taking or placing the earbuds, it can trigger the paired device to perform the play/pause function.
18. Q: Is the charging case of the Redmi Buds 6 Active waterproof?
A: The earbuds are IP54 rated for water resistance, but the charging case does not have waterproof requirements.
19. Q: Why are there no operation sounds on the Redmi Buds 6 Active?
A: The earbuds have removed operation sounds to avoid interrupting the immersive music experience and to prevent distractions during use.
20. Q: Why can only one earbud connect to the phone?
A: To solve the issue, please refer to the following methods:
1. Place the unconnected earbud in the charging case and check if the indicator lights up;
2. If the indicator lights up, put both earbuds in the case and press the charging case button for 20 seconds until it blinks slowly three times for the second time. Then try to connect the phone again;
3. If all these steps don’t work, please contact customer support for assistance.
21. Q: Why is there sound only in one earbud of the Redmi Buds 6 Active?
A: To solve the issue, please refer to the following methods:
1. Check the Bluetooth settings or the Xiaomi Earbuds APP to ensure that another earbud is connected to the phone;
2. If the other earbud is not connected, place the unconnected earbud in the charging case and check if the indicator lights up. If the indicator lights up, put both earbuds in the case and press the charging case button for 20 seconds until it blinks slowly three times for the second time. Then try to connect the phone again;
3. If the other earbud is connected, put both earbuds in the case and press the charging case button for 10 seconds to reset and reconnect;
4. Try connecting to another phone;
5. If all these steps don’t work, please contact customer support for assistance.
Does it help?
Yes
No