Xiaomi Robot Vacuum E10C FAQ
1.Q: What is the Xiaomi Robot Vacuum E10C?
A: Xiaomi Robot Vacuum E10C is a smart planning cleaning and mopping robot, which can autonomously sweep and mop in a house and return to the charging standby by itself when it finishes cleaning, which greatly helps you to reduce the burden of cleaning the floor of the family.
2.Q: What are the features of Xiaomi Robot Vacuum E10C?
A: 1. 2600mAh high-capacity battery, long battery life;
2.Support voice linkage and remote control;
3.3500Pa super suction power, APP control selection, more suction power, cleaner cleaning.
3.Q: How to use the keys on the Xiaomi Robot Vacuum E10C?
A: Power on button
Switch on : Long press for 3 seconds to switch on or off.
Sweeping: After switching on the machine, short press to start sweeping.
Status Indicator
White:Working normally
Blinking white:Returning to charge/Firmware is upgrading
Slowly blinking white:In charging
Blinking yellow:Error
Yellow:Wi-Fi disconnected
Off: Shutdown/In sleep
Tip: Main unit cannot be switched off while charging; press any key to pause while sweeping, recharging, or partial sweeping.
4.Q: How to use the Returning to charge button on Xiaomi Robot Vacuum E10C?
A：Returning to charge: short press
Tip: Press any key to pause during sweeping, returning to charge, partial sweeping.
5.Q: What is the meaning of Xiaomi Robot Vacuum E10C Wi-Fi indicator?
A：Blue light is on for 2 seconds and then off: Wi-Fi is connected.
Blinking blue: Wi-Fi connection/firmware upgrading.
Blinking yellow : Wi-Fi waiting for connection.
Product introduction and use
1.Q: What are all the standard features of the Xiaomi Robot Vacuum E10C?
A: Package contents:
Main unit, 2-in-1 water tank, Filter (Pre-installed on 2-in-1 water tank), Main brush, Main brush cover, Mop frame, Pad (Pre-installed on 2-in-1 water tank), Main brush cover, Mop frame, Pad (Pre-installed on 2-in-1 water tank), Mop cover and Mop cover. Main brush, Main brush cover, Mop frame, Pad (Pre-installed on Mop frame), Side brush; Other accessories include Charging dock, Power adapter, User manual.
After opening the box, it is recommended to follow the User manual to check. If there are any missing items, please unfold the inner tray of the package completely to confirm whether they are missing or not, and contact customer service for advice.
2.Q: Xiaomi Robot Vacuum E10C main function introduction
A: The main functions include navigation, Cross obstacles, running, cleaning and mopping.
3.Q: Can I use the Xiaomi Robot Vacuum E10C directly after unboxing?
A: It can be used directly. It is recommended that after unpacking, first confirm that there are no defects, and then switch on the machine and connect it to the network to learn how to use it.
Tip: For first time use, please manually lean the Main unit up against the Charging dock to align the charging tabs. Let the sweeper be fully charged first and then sweep from the Charging dock, the full charge time is about 3-4 hours.
4.Q: What mode should I choose for the first use of Xiaomi Robot Vacuum E10C?
A: Priority is given to the sweeping mode. For scenes with a lot of dust and debris, do not use the mopping function for the first time, choose the sweeping mode to complete the overall sweeping before filling the water tank and installing the wipe to choose the sweeping and mopping mode.
5.Q: Why should Xiaomi Robot Vacuum E10C be wiped down regularly?
A: The sweeper belongs to the cleaning category of appliances, with cleaning functions such as sweeping, mopping and collecting rubbish. Regular dumping of rubbish and cleaning of the Pad and Roller Brush can restore the sweeper's cleaning ability.
Sweeper is covered with various sensors, so when the device is dirty, please promptly use a wet rag with wrung out water to clean the surrounding dust, eliminate the intermingled foreign objects, can restore the sweeper's Cross obstacles and recognition ability.
Caution:
Please do not use detergents or sprays and other chemicals to clean.
6.Q: How do I standby the Xiaomi Robot Vacuum E10C after completing a task?
A: After the cleaning task is completed, it is recommended to let the device return to the Charging dock to charge and standby to ensure that the device battery is fully charged. If the device is not on standby in Charging dock, you can manually long press the power button to switch off and standby the device in order to avoid the device power consumption. (It is a normal phenomenon that the device will switch off automatically during long time standby from the Charging dock).
7.Q: What should I do when the Xiaomi Robot Vacuum E10C’s Side brush gets tangled?
A: When the Side Brush gets entangled, please clean it up in time and check whether the Side Brush hairs are detached and damaged. When cleaning again, you can first clean the floor of easily entangled items, such as wool, fine rope, etc.
8.Q: Xiaomi Robot Vacuum E10C can't be switched off on Charging dock?
A: The sweeper will always be in standby mode when charging on the charging dock, if you need to switch off the sweeper, you need to leave the charging dock and press and hold the power on button for 3 seconds to finish switching off the sweeper.
9.Q: What kind of scenarios can Xiaomi Robot Vacuum E10C be used in?
A: This product is only used for floor cleaning in the home environment, please do not use it in outdoor, non-ground, commercial or industrial environments, which may result in equipment failure, loss and other consequences!
10.Q: How to enable Do Not Disturb mode on Xiaomi Robot Vacuum E10C?
A: Do not disturb mode is on by default, the time period is 23:00-09:00, you can use mobile phone client to turn off the do not disturb mode or modify the do not disturb time period.
During the Do Not Disturb time period, the Main unit will not automatically renew sweeping, active voice broadcasting, and the indicator light is off.
11.Q: How to use Xiaomi Robot Vacuum E10C timed cleaning?
A: You can set the timed cleaning in the APP.
In APP, the Main unit will automatically start cleaning at the specified time and return to charge after cleaning.
12.Q: How does Xiaomi Robot Vacuum E10C sweep the whole house?
A：After the first startup, the Main unit will use the 6*6m area to extend the edge first, and then use the bow-shaped sweeping, until all areas are covered.
After starting, the Main unit will sweep according to the room, first extend the edge of the sweeping, then the bow-shaped sweeping, the order to complete the room sweeping, orderly and efficient and full coverage without missing, after the end of the sweeping Main unit will automatically return to charging the electric seat.
13.Q: Can the Xiaomi Robot Vacuum E10C be charged all the time?
A: Xiaomi Robot Vacuum E10C supports over-charging protection and will automatically adjust to low current charging when the battery is full.
14.Q: Does the Xiaomi Robot Vacuum E10C have motor overload protection?
A: All motors on the machine have overload protection, including Main brush motor, Side brush motor, and main wheel motor, which will be automatically activated when foreign objects are entered and blockage is serious enough to cause overload.
15.Q: Are there any consumables that need to be replaced regularly in Xiaomi Robot Vacuum E10C?
A: Xiaomi Robot Vacuum E10C consumables include Main brush, Side brush, Main brush cover, Cleaning brush, Filter, Pad, etc., which need to be replaced regularly to ensure the normal functioning and cleaning ability of the device.
| Component | Maintenance Recommendations |
| Main brush | It is recommended to clean weekly and replace the main brushes every 6-12 months to ensure effective sweeping. |
| Filter | It is recommended to clean weekly and replace the filter element every 3-6 months. |
| Side brush | It is recommended to clean it once a month and replace the side brushes every 3-6 months to ensure the cleaning effect. |
| Pad | It is recommended to replace the mop cloth every 3 months to ensure the sweeping effect. |
16.Q: How to use Xiaomi Robot Vacuum E10CCharging dock?
A: Place the charging dock against the wall on a horizontal floor, make sure there is more than 0.5 metres of space on both sides of the charging dock, and connect the plug to the power socket. In order to get a better experience of using the mobile client, please put the Charging dock in the Wi-Fi coverage area.
1.Install the Charging dock in an open location with good Wi-Fi signal.
2、Refer to the picture below, install the power cable to the Charging dock and connect the power supply.
3、Before using, place the Main unit into the Charging dock, the Main unit will turn on and charge automatically.
4、After fully charged, the Main unit indicator light will be on for 10 minutes and then turn off.
Tip: For the first time charging, to protect the battery, please use it after full charge.
When the battery is not fully charged, it may not be able to power on, please place the Main unit in the charging dock to charge.
The Main unit will turn on automatically when it is connected to the charging dock and cannot be switched off during the charging process.
17.Q: How do I charge the Xiaomi Robot Vacuum E10C?
A: Press and hold the on/off button, wait for the power indicator to light up and then place the Main unit against the charging dock to charge.
Tips: When the power is low, the unit may not be able to switch on, please put the Main unit directly against the charging dock.
18.Q: How do I install the Pad on the Xiaomi Robot Vacuum E10C?
A: Follow the illustration, before using the vacuuming and mopping functions, wet and wring out the Pad, then install it on the Pad Support Bracket, then install it on the Pad Holder, and install the Pad Holder on the 2-in-1 Dust Compartment with Water Tank.
19.Q: How do I fill the water tank of the Xiaomi Robot Vacuum E10C with water?
A: Open the fresh water tank cover and fill the fresh water tank to below the maximum water level. Fasten the water tank cover when finished.
Caution:
Please do not inject hot water into the fresh water tank as it may cause deformation of the tank.
When mopping the floor, please set up a virtual wall or no-go zone in the carpet area.
Prohibit the use of cleaning products such as detergent, disinfectant, solid cleaning solution, etc. to avoid corrosion and damage to the equipment.
20.Q: How do I start sweeping on the Xiaomi Robot Vacuum E10C?
A: Short press the on/off button to start cleaning. When the Main unit is in the charging dock, press the charging dock button briefly to start cleaning.
Tips: Please fully charge the Main unit and let the Main unit start from the charging dock before cleaning, and do not move the charging dock during the cleaning process.
If the battery is too low, it will not be able to start cleaning, please recharge the battery first and then start cleaning.
21.Q: How to return to charging of Xiaomi Robot Vacuum E10C?
A：After cleaning, the Main unit will automatically return to charging.
In pause state, short press Returning to charge button to start Returning to charge.
When the Main unit is charging, the power button is blinking in breathing mode.
Tip: If the Main unit does not find the charging dock, it will automatically return to the starting position of the sweeping, please manually put the Main unit into the Returning to charge dock to charge.
22.Q: How to maintain Main brush and Side brush on Xiaomi Robot Vacuum E10C?
A: 1. Pull out the Side brush upwards.
2、Keep the two Main brush cover snaps, remove the Main brush cover, take out the Main brush, and pull out the Main brush bearing.
3、Use the cleaning brush to clean the Side brush and Main brush.
Tip: It is recommended to replace the Main brush every 6-12 months to ensure the cleaning effect.
23.Q: How to maintain the dust box and Filter of Xiaomi Robot Vacuum E10C?
A:
1. Take out the 2-in-1 water tank, open the lid of the water tank and the lid of the dust box respectively, pour out the residual water and rubbish, and then use a cleaning brush to Clean the 2-in-1 water tank.
2. Take out the filter and clean the filter with a cleaning brush.
Tip: It is recommended to clean the dust box thoroughly at least once a week, please make sure to dry the dust box and Filter before use.
24.Q: Does the yellowing of the Xiaomi Robot Vacuum E10C charging pole piece affect its use?
A: Xiaomi Robot Vacuum E10C charging pole piece is exposed in the complex environment, with the use of time growth, there may be different degrees of oxidation, yellowing and other normal phenomena, it will not affect the Returning to charge function, but you need to wipe it with a dry rag regularly.
25.Q: How do I maintain the battery in the Xiaomi Robot Vacuum E10C?
A: Xiaomi Robot Vacuum E10C has a built-in high-performance lithium-ion rechargeable battery pack. In order to maintain the battery performance, please keep the Main unit charged for daily use.
Tips: If not in use for a long time, please switch off the machine and store it, and charge it at least once every three months to avoid battery damage due to over-discharge.
26.Q: Does Xiaomi Robot Vacuum E10C support child lock?
A: Xiaomi Robot Vacuum E10C does not support child lock function.
27.Q: Does Xiaomi Robot Vacuum E10C support UV light?
A: Xiaomi Robot Vacuum E10C does not support UV light.
28.Q: Does Xiaomi Robot Vacuum E10C support electrolytic water?
A：Xiaomi Robot Vacuum E10C does not support electrolytic water.
29.Q: How to reset the system of Xiaomi Robot Vacuum E10C?
A: Remove the Dust Compartment from the Main unit, stand the Main unit upright, or open the Xiaomi Robot Vacuum E10C cover as follows:
Reset System
Press and hold the reset button with a pin for 3 seconds, you will hear "Reset System Successfully", the Main unit will restart automatically, and the settings such as cleaning appointment and Wi-Fi will be restored to the factory state.
30.Q: How to restore the system of Xiaomi Robot Vacuum E10C before upgrade?
A: Remove the Dust Compartment from the Main unit, stand the Main unit upright, or open the Xiaomi Robot Vacuum E10C cover to do the following:
Restoring the system
Press and hold the reset button with a pin for 10 seconds, you will hear "Restore System Successfully", the Main unit will reboot automatically, the settings such as appointment cleaning and Wi-Fi will be restored to the factory state, and the system will be restored to the previous firmware version.
31.Q: Does Xiaomi Robot Vacuum E10C have water shortage reminder/Dust Compartment is full reminder?
A: Xiaomi Robot Vacuum E10C does not support water shortage reminder/Dust Compartment full reminder.
32.Q: Can Xiaomi Robot Vacuum E10C use stickers?
A: It is recommended not to use stickers when it is possible to cover the LIDAR on the top of the device and the Cross obstacles sensor and infrared sensor in front of the crash plate, which will affect the operation of the device when the stickers are used.
33.Q: Does Xiaomi Robot Vacuum E10C support washing with water after it is dirty?
A: Xiaomi Robot Vacuum E10C does not support washing with water directly, otherwise it will cause water ingress into the device and damage to the internal electronic components. It is recommended to remove the Main brush cover, Main brush, Side brush, Dust Compartment, Pad and other accessories after the device is dirty and clean them separately, and the Main unit should be cleaned with a damp cloth that is wrung out until it does not drip.
34.Q: How is the Xiaomi Robot Vacuum E10C's ability to clean stubborn stains?
A: Mopping is done in a way that mimics mopping the floor. For stubborn stains, it is recommended to add water to soften them in advance, or switch to professional mopping mode.
35.Q: What small objects can be recognised by Xiaomi Robot Vacuum E10C?
A: Xiaomi Robot Vacuum E10C adopts 8-point TOFCross obstacles, small objects higher than 3cm can be recognised, and those lower than 3cm are recommended to be put away before mopping, e.g. scales, sockets.
36.Q: What should I do when using Xiaomi Robot Vacuum E10C for the first time?
A: 1. Xiaomi Robot Vacuum E10C contains a 2600ma battery, the sweeper has about 30% power before leaving the factory, first time out of the box is recommended to use it after fully charged.
2.Fill up the 2-in-1 water tank with water.
37.Q: Will the Xiaomi Robot Vacuum E10C go around table and chair legs?
A: Xiaomi Robot Vacuum E10C uses 8-point TOFCross obstacles and will clean along the edge when it encounters table and chair legs.
38.Q: How long does it take for the Xiaomi Robot Vacuum E10C to clean a room?
A: To ensure the cleaning power of the sweeper, the Xiaomi Robot Vacuum E10C travels at a speed of 0.3 m/s. Cleaning time fluctuates depending on the complexity of the user's home environment.
39.Q: Why can't Xiaomi Robot Vacuum E10C avoid the scale blocks at home?
A: Xiaomi Robot Vacuum E10C Mi Home Sweeping and Mopping Robot identifies objects by mechanical crash plate + LDS laser navigation, small objects higher than 3cm can be recognised, lower than 3cm it is recommended that before mopping the floor it is best to put away the items, such as scales, sockets.
40.Q: Is it normal for the Xiaomi Robot Vacuum E10C to have water stains in the 2-in-1 water tank out of the box?
A: 1. Xiaomi Robot Vacuum E10C has to go through sampling before leaving the factory, and fresh water will be added to the water tank for water tank test.
2. After the tank test is completed, the water will be poured out, and water stains remain in the tank is a normal phenomenon.
41.Q: Does Xiaomi Robot Vacuum E10C detect carpet?
A: Xiaomi Robot Vacuum E10C does not have a carpet test.
42.Q: How many areas does Xiaomi Robot Vacuum mop the floor and then clean the Pad?
A: The robot does not support automatic cleaning of the pads, you need to manually remove and clean the pads, it is recommended to wash and dry them after each completed task.
43.Q: Can Xiaomi Robot Vacuum add water to clean Pad midway?
A: If the Main unit needs to add water during the cleaning process, you can press any key to pause, take out the 2-in-1 water tank, install it back after finishing, and press the start key to continue the work. the Pad needs to be cleaned manually.
44.Q: Why does the Xiaomi Robot Vacuum E10C go back to charge midway and continue to sweep?
A: 1. Xiaomi Robot Vacuum E10C has a 2600ma battery for super long life.2.When the battery is low during the mopping process, Main unit will return to the base station to charge, and at the same time, when the battery reaches about 60%, it will go out to the base station to continue the unfinished task last time.
Note: If the Main unit in the charging process, manipulate the robot to perform other commands, or turn on the Do Not Disturb mode, the subsequent will not perform the renewed sweeping function.
Mi Home App Related
1.Q: How to connect Xiaomi Robot Vacuum E10C to Mi Home App?
A: This product has been connected to Mi Home and can be controlled and interconnected with other products through Mi Home App.
Scan the QR code to download and install Mi Home App, pre-installed on Mi Home App will directly enter the device connection page. Or search for "Mi Home" in the app shop, download and install Mi Home App. Open Mi Home App homepage, click "+" in the upper right corner of the page, and add a device according to the instructions of the app.
Tips: Due to the upgrading and updating of Mi Home App, the actual operation may be slightly different from the above description, please follow the instructions in the current app.
2.Q: How to reset Wi-Fi in Xiaomi Robot Vacuum E10C?
A: When the router changes the configuration, forgets the password or other reasons that the mobile phone can not connect to the Main unit, please open the top cover to reveal the Wi-Fi indicator light, press and hold the partial cleaning button and Returning to charge button at the same time (7 seconds) until the voice prompts "Waiting to configure the network", wait for the Wi-Fi indicator light to start blinking again to indicate that the reset has been successful. Wait for the Wi-Fi indicator to start blinking again to indicate a successful reset.
3.Q: How to upgrade the firmware of Xiaomi Robot Vacuum E10C?
A: You can upgrade the firmware of Main unit by using Mi Home App, please make sure the Main unit is on charging dock and the battery level is more than 15% before upgrading.
The buttons are blinking when upgrading the firmware.
Path: In App - Settings - General Settings - Firmware Upgrade
4.Q: How to connect the APP for Xiaomi Robot Vacuum E10C?
A：Tap into Mi Home App, the operation process is as shown in the picture. It can be paired via Bluetooth or Wi-Fi.
5.Q: What is the Do Not Disturb Mode function?
A: During the Do Not Disturb time period, the Main unit will not respond to break point renewal, scheduled cleaning and active voice announcement. Do Not Disturb mode is enabled by factory default from 23:00 p.m. to 9:00 a.m. You can turn off Do Not Disturb mode through Mi Home App.
Tip: During the Do Not Disturb time period, the indicator light will go off after the Main unit has been charged for 1 minute.
6.Q: What is the Zoned cleanup function?
A：You can set up a zoned cleanup in the app, and the vacuum-mop will clean the areas you select.
Note: Zoned cleanup cannot completely keep the vacuum-mop inside the selected areas during cleaning. Remove any obstacles around the areas prior to cleaning increase the vacuum-mop goes out of the selected areas.
7.Q: What is the Sleep function?
A：The vacuum-mop will automatically enter the sleep mode if it does notwork or be operated for more than 5 minutes in the non-charging state.Press any buon or use the app to wake it up. The vacuum-mop will automatically turn off if it is in sleep mode for more than 6 hours.
Note: The vacuum-mop will not enter sleep mode while on the charging dock.
8.Q: What is Scheduled cleanup function?
A：You can schedule cleaning times in the app. The vacuum-mop will automatically start cleaning at the scheduled times, and return to the charging dock after the cleaning is completed.
Note: If the DND mode is enabled, the vacuum-mop will not perform the scheduled cleanups during the do-not-disturb periods.
9.Q: What kind of sweeping mode does Xiaomi Robot Vacuum E10C use?
A: There are two modes: Standard Mopping Mode and Professional Mopping Mode, which can be selected through More Settings>Sweeper Settings>Select Sweeping and Mopping Mode.
The Standard Mopping Mode saves energy while the Professional Mopping Mode is more delicate.
FAQ and Troubleshooting
1.Q: What should I do if I can't connect to the Internet on my Xiaomi Robot Vacuum E10C?
A: 1. Make sure that the Wi-Fi password entered when connecting is correct, Wi-Fi user name can not be with Chinese characters or password settings contain @ ¥ % such special characters, if so, please reset the account and password to English or with numbers and letters and then try again;
2、Check whether the router is connected to the external network normally, you can try to open the web browsing through mobile phones or computers connected to Wi-Fi to see if it is smooth;
3、Check whether the distance between the router and Robot Vacuum is too far (beyond 5 metres or there is a partition wall in the middle), you can try to move the Robot Vacuum to 1~2 metres away from the router to try to reconnect;
4, connect the mobile phone Wi-Fi hotspot to try;
5、Check whether the router is connected to more intelligent devices leading to network slowdown or router unresponsive, you can try after restarting the router;
6, currently does not support the company's EAP802.1x authentication network, 5G signal network or public Wi-Fi networks that require web authentication, such as: CMCC, ChinaUnicom, etc., you need to re-switch the network and try to connect;
7、After the network is turned off, if the device does not carry out networking for more than 1 hour, the Wi-Fi module will turn off the network connection function, and at the same time, the Wi-Fi indicator light becomes flashing, and the connection can be restored only after restarting the device;
8、Check whether the mobile phone restricts the permissions of the App, such as networking, positioning, etc., please allow the permission and try again;
9, the connection failure may also be related to the mobile phone model, you can try to use other different models of mobile phones to try to connect.
2.Q: What should I do if the Xiaomi Robot Vacuum E10C is charging abnormally?
A: Please check whether the charging dock and the charging pad of the main unit are dusty, if they are dusty, charging abnormality will occur, please wipe them and use them.
3.Q: What should I do if the water does not come out of the Xiaomi Robot Vacuum?
A:
1、Confirm that the water tank is installed in place to add fresh water;
2、Confirm that the water tank identification is normal;
3, the water tank power supply pole piece is not dirty contact good;
4.Confirm that the fault is not solved after restarting, if there is any breakage, please contact the after-sales service.
4.Q: What precautions should I take before cleaning the Xiaomi Robot Vacuum E10C?
A: Please try to fully charge the main unit and start cleaning from the charging dock.
Before cleaning, please tidy up your home furniture and put away fragile items and debris on the floor in advance.
5.Q: Will the Xiaomi Robot Vacuum E10C be less efficient in complex environments?
A: In order to ensure cleaning coverage, the Main unit will clean all corners, and in complex environments, it will increase the number of turns and movements along the edges, and the cleaning efficiency may be reduced.
6.Q: Does the Xiaomi Robot Vacuum E10C make a loud noise when cleaning?
A: 1, you need to confirm whether the roller brush is entangled in foreign objects, making a strange noise, you need to clean the brush in time, otherwise it will cause damage to the brush.
2. To ensure the cleaning effect, Main unit adopts a fan with more suction power, which has a stronger dust-absorbing effect and is relatively louder. When cleaning, you can use the quieter gear with less sound to work.
7.Q: Does the Xiaomi Robot Vacuum E10C make a strange noise when sweeping?
A: When the Main unit is working on smooth tiles and wooden floors, a slight sound may be produced when the bottom scraper rubs against the floor.
When the Main unit passes through the joints of tiles and floors, it touches and cleans the joints, which may produce a slight "clicking" sound.
These sounds do not affect the normal use of the Robot Vacuum.
8.Q: What should I do if the Xiaomi Robot Vacuum E10C gets stuck while cleaning?
A: The Main unit may get stuck on slippers, plastic bags and other debris in the house while cleaning. After dealing with the stuck problem, please try to place the Main unit in a nearby area that has been cleaned and continue cleaning.
Please try to tidy up the clutter in your home before cleaning to avoid the Main unit getting stuck while cleaning.
9.Q: What should I do if the upper surface of the Xiaomi Robot Vacuum E10C gets stuck when cleaning?
A: When the Main unit encounters the bottom of the furniture which is similar to the height of the machine while cleaning, the upper surface of the machine may get stuck. Please set the virtual wall to prevent the Main unit from re-entering.
10.Q: What should I do if the Xiaomi Robot Vacuum E10C gets entangled with the Side brush and Main brush while cleaning?
A: When the Main unit is sweeping, the Side brush and Main brush may get entangled with power cords and charging cords in your home. Please try to place the Main unit in a nearby area that has been swept and continue to sweep after dealing with the entanglement problem.
Please try to tidy up the clutter in your home before cleaning to prevent the Main unit from getting tangled during cleaning.
11.Q: What is the reason for repositioning failure of Xiaomi Robot Vacuum E10C?
A：Main unit moved to an area that has not been cleaned before will cause repositioning failure, please try to ensure that it is moved to an area that has been cleaned before.
Someone is standing next to the Main unit when the Main unit is being repositioned. Please try to make sure that you do not stand next to the Main unit.
12.Q: What is the reason that Xiaomi Robot Vacuum E10C does not slow down and collide with obstacles when cleaning?
A: The Main unit has LDS laser sensor and edge sensor, which can detect obstacles and slow down in advance. However, for some darker colours, smaller table and chair legs and some shorter obstacles, collision may not be detected, which is normal.
13.Q: Why does Xiaomi Robot Vacuum E10C collide with the wall when sweeping along the edge?
A: The Main unit has its own sensor along the wall, when cleaning along the edge, it will keep a certain distance from the wall, which is a normal phenomenon.
14.Q: What should I do if the Xiaomi Robot Vacuum E10C cannot be switched on?
A: Battery power is low, please charge it by charging dock before use. The ambient temperature is too low (below 0℃) or too high (above 40℃), please use it in 0-40℃ environment.
15.Q: What should I do if the Xiaomi Robot Vacuum E10C is not charging?
A: Charging dock is not powered on, please make sure both ends of the charging dock power cord are plugged in. If the contact is poor, please clean the charging dock tabs and the main unit charging tabs. and Main unit charging contacts.
16.Q: Why does Xiaomi Robot Vacuum E10C consume power quickly when cleaning?
A：After the Main unit has been charged and left for a long time, the power may drop quickly in the first few minutes of cleaning, which is a normal phenomenon, and after a few minutes, the power consumption will return to the normal state.
The Main unit will consume power faster when using the Power mode.
17.Q: Why does Xiaomi Robot Vacuum E10C fail to return to charge ?
A：There are too many obstacles near the charging dock, please put the charging dock in an open area, make sure there are no obstacles within 0.5m on both sides of the charging dock and 1.5m in front of the charging dock.
If the Main unit does not start from the charging dock before cleaning, or if the charging dock is not found during cleaning, please try to make the Main unit start from the charging dock for cleaning.
If the Main unit has been moved during the cleaning process, the Main unit repositioning fails when you continue cleaning and start a new task.
18.Q: Why does the Xiaomi Robot Vacuum E10C charge and dock repeatedly?
A: Please check whether the charging dock and the charging pad of the Main unit are dusty or not, if they are dusty, repeated docking will occur, please wipe them and use them.
19.Q: What should I do if stubborn stains cannot be removed when mopping the floor with the Xiaomi Robot Vacuum E10C?
A: Some stubborn stains cannot be removed when mopping the floor, so manual assistance is required.
20.Q: What should I do if the floor of Xiaomi Robot Vacuum E10C gets dirtier and dirtier?
A: If the floor is too dirty, please clean the cloth regularly when mopping.
21.Q: Xiaomi Robot Vacuum E10CPad air-drying and time-consuming?
A: There is no Pad air-drying function.
22.Q:What should I do if the Xiaomi Robot Vacuum E10C walks backwards?
A. 1.It is suggested to check whether the drive wheel is wrapped with foreign objects.
2、Check if the LDS of Robot Vacuum is rotating normally, please try to lightly radar the top cover of the sensor to check if the rebound is normal.
3、Please check whether there is any foreign matter or hair on the rotating part of LDS, which may cause it to rotate poorly or stop rotating, if there is any, please try to take it out;
4、Please check whether there is any uneven or upturned stickers or large objects on the surface of the Robot Vacuum and the impact plate and the Robot Vacuum.
5、Please try to tap the plate to make sure that the plate is in a reboundable state.
6、Please try to restart the Main unit and try again.
23.Q:Xiaomi Robot Vacuum E10C report crashpad exception?
A. 1、Please try to tap the crash plate to make sure that the plate is in a state that can be rebounded;
2、Please try to restart the Main unit and try again;
24.Q:Xiaomi Robot Vacuum E10C reports Side brush exception?
A. 1、Please try to remove the Side Brush to make sure whether there is any foreign object or hair stuck in the Side Brush and its components.
2、Please try to restart the Main unit and try again;
25.Q:Does Xiaomi Robot Vacuum E10C support multiple connections?
A: No. The Robot Vacuum does not support multi-person connection. Robot Vacuum doesn't support multi-person connection, but you can share Robot Vacuum to others, you can share it in APP-Settings-General Settings-Sharing, and the person being shared can perform basic Robot Vacuum operations and settings (start, pause, end sweeping, adjust suction power and water volume).
26.Q:Why is Xiaomi Robot Vacuum E10C offline?
A:1.Wi-Fi signal is not good, please make sure the Main unit is in a good Wi-Fi signal coverage area.
2、Wi-Fi connection is abnormal, reset Wi-Fi and download the latest APP to try to connect again.
3、Please make sure the Main unit is switched on, it will be offline if it is switched off.
27.Q:Why does Xiaomi Robot Vacuum E10C consume power quickly when mopping?
A:
1.The first time you receive the Vacuum it is recommended to do the following steps, Xiaomi Robot Vacuum E10C contains a 2600mha battery, it is recommended to use it after it is fully charged.
2.Check whether Vacuum has turned on the professional mopping mode during the cleaning process. If this mode is turned on, the machine mops the floor with a Y-shaped path, which has a better mopping effect and at the same time consumes power faster. It is recommended to choose different mopping modes according to the ground cleaning situation.
28.Q:Is Xiaomi Robot Vacuum noisy when mopping the floor?
A:Check whether the mop is installed in place. It is normal for the mopping mode to be a little noisy.
Does it help?