Mi Smart Kettle FAQ

1.Q：Specification of Mi Smart Kettle

2.Q：What is standard package of Mi Smart Kettle ？

A：Mi Smart Kettle, Power base, Use guide.

 

3.Q：What’s the differences between the Mi Smart Kettle and other similar products？

A：1. This product is Mi Smart Kettle, which can be connected to the mobile phone through APP.Setting different temperature application scenarios;

2. It has heat preservation function, different heat preservation temperatures can be set;

3, The product adopts seamless waterproof touch operation design, safe and durable;

4. The product has the function of light and sound prompts. Different light colors are used to distinguish the heating process and heat preservation process, which is more convenient for users to identify and use;

5. The thickness of the inner pot is up to 0.7mm, which is strong and durable. Most of the kettles on the market have a thickness of 0.3-0.4mm;

6. The temperature sensor is imported from Japan, which has a sensitive reaction and more accurate temperature control;

7, The thermostat is imported from Britain, durable, safe and reliable;

8. The appearance design of the product is fashionable and simple, beautiful and generous, and the home style is versatile.

 

4.Q： What are the version requirements for the mobile phone of Mi Smart Kettle ？

A：Adopt to the opearting system of above Android 4.3 or IOS 7.0 version,and require the phone is above Bluetooth 4.0 version.

 

5.Q：How do Mi Smart Kettle connect to APP？

A：1、Make sure your phone turn on the bluetooth,

2. Find and download the "Mi Smart Home" APP in the APP store;

3. After downloading, open the page, log in the account and search the kettle manually. After successful search, enter the plug-in (interface), and hold down the "heat preservation" button on the handle of the kettle for more than 3 seconds until the system prompts you to connect successfully (Note: Some mobile phones need to open the Network to surf the Internet.Some mobile apps require the application of geographical location permission, which requires GPS to be turned on).

 

 

6.Q：What functions can Mi Smart Kettle achieve when it is connected to a Mi Home App？

A：After connecting Mi Home App, the real-time temperature can be displayed, the thermal insulation temperature can be customized, the thermal insulation mode can be customized, the device can be renamed, the device can be shared, the firmware can be updated, the device can be deleted and other functions.

 

7. Q：Is the connection mode of Mi Smart Kettle via Bluetooth or WiFi？

A：Mi Smart Kettle is connected by Bluetooth.

 

8.Q：Can Mi Smart Kettle be controlled remotely by mobile phone？

A：The connection mode between Mi Smart Kettle and mobile phone is Bluetooth connection, so remote operation cannot be realized like WiFi.

 

9.Q：When first bind bluetooth, press the heat preservation button for 3 seconds. Will the Kettle be heated for heat preservation？

A：No. When presses the heat preservation button for 3 seconds for binding, heating will not start.

 

10.Q：Why can't my phone be connected to Mi Smart Kettle？

A：If the phone cannot be bound to the kettle, please restart the Bluetooth or try to restart the phone.

 

11.Q：Can I boil water directly by connecting the phone to the APP？

A： For security reasons, this function is not supported at present.

 

12. Q：What is the use of the two buttons on the handle of Mi Smart Kettle？

A：Short press the boil button will boil the water. Short press the heat preservation button will start the heat preservation setting. Long press the heat preservation button for 3 seconds to connect the APP.

 

13.Q：How to open the lid of Mi Smart Kettle？

A：Press the button on the top of the handle, the lid will be opened to 45° slowly, and the accumulated hot water beads will not splash out to prevent scalding. At this time, manually open the lid to 80° to clean the inside of the kettle.

 

14.Q：Does Mi Smart Kettle need to be plugged in when keeping heat？

A： Mi Smart Kettle is a two-layer structure, which supports short time physical insulation. In case of long-term insulation, it needs to be plugged in.

 

15.Q：What is the constant temperature of Mi Smart Kettle? How much can it reach?

A：The insulation temperature can be selected on the APP according to needs. The insulation range can be between 40℃ and 90℃.

 

16.Q：Does Mi Smart Kettle boil water repeatedly in heat preservation?

A：Mi Smart Kettle has two modes of heat preservation, one is to heat to the boiling point and then cool to the set temperature and then enter the state of heat preservation, the other is to directly heat to the set temperature and enter the state of heat preservation, but neither of the two modes will boil water repeatedly.

 

17. Q：What is the insulation power of Mi Smart Kettle?

A：Mi Smart Kettle will be heated briefly through low power output during heat preservation.So its insulation power is actually very low.Even if the kettle is kept warm all day, it will not exceed 0.6 degrees.

 

18.Q：Does Mi Smart Kettle boil water loudly?

A：Mi Smart Kettle uses 1800W large power to heat and boil water, so the heating speed is very fast. There will be a certain sound when boiling water, which belongs to normal working sound, you can rest assured to use.

 

19.Q：Which brand of temperature controller does Mi Smart Kettle use?

A：Mi Smart Kettle use a STRIX thermostat imported from the UK and a temperature sensor imported from Japan.Product quality is absolutely guaranteed.

 

20.Q：What is the material of the shell of Mi Smart Kettle?

A：The materials used by Mi Smart Kettle are PP materials in accordance with national standards, colorless and tasteless.

 

21.Q：Is the liner process of Mi Smart Kettle seamless?

A：Mi Smart Kettle adopts a seamless process, which is easy to clean and will not accumulate scale.

 

22. Q：Why is there a ring of metal on the top of the whole pot?

A：The whole metal ring is exposed to ensure that all possible contact with the hot water is food grade stainless steel, without the possibility of plastic contact.The traditional edge, the stainless steel part of the plastic wrap actually has a lot of dirt around it, so we used a better design concept.

 

23.Q：Why do things like nails protrude from the bottom of the kettle?

A：This is the temperature sensor of Mi Smart Kettle. It is used to detect the water temperature.The temperature sensor is in direct contact with water, making the temperature control more sensitive.

 

24.Q：Is Mi Smart Kettle all stainless steel inside? Is there any other plastic parts?

A： The stainless steel material used in the whole inner pot, lid, temperature sensor and other places in contact with water of Mi Smart Kettle has excellent anti-rust effect and meets the requirements of food grade. You can rest assured to use it.

 

25.Q：How long does it take to boil a kettle of water?How many degrees do you need?

A：It takes about 5 minutes to boil a pot of water in Mi Smart Kettle, and about 0.15 degrees electric quantity to boil a pot of water.

 

26. Q： Can't the water level be lower than the minimum water level when heating?

A： When heating and boiling water, it shall not be lower than the minimum water level or higher than the maximum water level (there is a water level mark in the tank). If the water is lower than the minimum water level, it may lead to dry burning of the kettle, shorten its life or damage the kettle;Boiling water above the maximum water level may cause water spout scald risk.

 

27.Q：Will the electricity be cut off automatically when the water boils?

A：If the boiling mode is chosen, the power will be cut off automatically after the water boils.If you choose the heat preservation mode, the power will not be cut off during the heat preservation period, and the power will be cut off automatically after the heat preservation period.

 

28.Q：Will there be scale when Mi Smart Kettle boils water?

A：Mi Smart Kettle has no filtering function, so it may produce scale at the bottom of the kettle when using tap water. Therefore, it is recommended to use pure water when boiling water. It is better to use it with Xiaomi water purifier.

 

29.Q：Q: How to clean the scale in Mi Smart Kettle?

A：If scale is found in the kettle, use the scale cleaner sold in the supermarket to clean it, or choose to add an appropriate amount of citric acid to boil water once.

 

30. Q：Why is there a ring of lime scale (white spot) on the bottom after using it several times?

A：The water generated by scale or boiling in Mi Smart Kettle becomes cloudy, which is caused by the hard water quality and the calcium carbonate and magnesium carbonate in the water. If you want to avoid scale, it is recommended to use the purified water made by water purifier.

 

31.Q：Can We use Mi Smart Kettle in plateau area (high altitude area)?

A：The higher the altitude of the area, the lower the air pressure and the lower the boiling point. When using a kettle to boil water, the so-called "unboiling" phenomenon may occur.Therefore, it is not recommended to use in plateau areas (high altitude areas).

 

32.Q：Why does Mi Smart Kettle boil for a long time before it stops heating?

A：This is because when the water is at high altitude, the pressure is low and the boiling point of water is low. In order to ensure that the water can boil fully, the judgment time of boiling is increased. When the kettle stays at the same temperature for about 25 seconds for a long time, the power will be automatically forced to cut off to protect the kettle.

 

33.Q：Why does Mi Smart Kettle not heat until it reaches 100℃?

A：When it is at high altitude, the pressure is low, and the boiling point of naturally boiling water can never reach 100℃, so there will be the illusion that the kettle is not heated.

 

34. Q： Why does Mi Smart Kettle spray water and overflow after boiling for a long time?

A：In the high altitude area, the air pressure is low, so the product needs a long time to be judged to be boiling. If the water in the product is full and is in a rolling state for a long time, it is easy to cause spraying of water and overflow.

 

35.Q：The spout of the Mi Smart Kettle seems not to be sealed. How to keep it warm?

A：Conventional kettles are insulated by the body itself, so tightness is stressed. On the one hand, Mi Smart Kettle adopt double-layer physical insulation, and on the other hand, they are insulated by electronic control of temperature after being plugged in. This is beyond the capability of most kettles in the market at present.

 

36.Q：Under the mode of heat preservation, how low is the temperature reheated?

A：In the holding mode, heating will start when the water temperature is below the set holding temperature of 5 degrees.

 

37.Q：After setting the heat preservation temperature. When the temperature reaches the set temperature, will the light on the handle change color?

A：The indicator light on the handle of Mi Smart Kettle is red during heating.When the water temperature reaches the set temperature, the indicator light on the handle will turn orange.

 

38. Q：Does Mi Smart Kettle have the function of preventing dry burning?

A：Mi Smart Kettle has three safety protection functions, such as hand touch protection against electric shock, no leakage of water pouring and automatic power off during dry burning, which can be safely used.

 

39.Q：Does Mi Smart Kettle have a reservation heating function?

A：Mi Smart Kettle doen't have the reservation heating function. Similar application scenarios can be realized by setting the insulation duration on the APP.

 

40.Q：Why did the temperature display exceed the temperature value I set during the heating process?

A：There will be a certain deviation between the actual temperature and the set temperature, mainly because the waste heat of the heating plate will cause the fluctuation of water temperature.

 

41.Q：Can Mi Smart Kettle be heated directly by lifting and adding water and putting the kettle on the base?

A：For the safety of human body and products, the power cannot be directly heated when put back, and can only be powered through manual button.

 

42.Q：How can I clean the inner wall of the kettle I just bought?

A：All the materials in contact with water in the kettle are food grade materials, which can be used after being washed clean.

 

43. Q： How to deal If the base of Mi Smart Kettle touches water or accidentally drops into water?

A：In case of such a situation, it is necessary to dry the water at the bottom in time and place it in a ventilated place. The electrical components and internal wires at the bottom of the kettle should be completely dried before energizing and using.It is forbidden to use the water or electricity at the bottom of the kettle to prevent electric shock and other safety accidents.

 

44.Q：How should the kettle be maintained if it is not used for a long time?

A：If not used for a long time, it is recommended to put the power cord in the base, clean the kettle, pack it and store it in dry place for preservation.

 

45.Q：Should I pull out the power when the kettle is not in use?

A：To ensure safety, it is necessary to pull out the power cord when not in use.

 

46.Q：How to properly maintain the kettle during daily use?

1. Operate in strict accordance with the operation instructions, and do not damage the upper cover and switch of the kettle;

2, Don't dry burn for many times, easy to damage the temperature controller and heating wire;

3. Pay attention not to leak in the handle and base when filling water, which may cause electricity leakage and burn out;

4. Clean scale and dirt once every 2-3 months to keep clean and hygienic;

5, Don't switch on the power supply to heat before filling water, otherwise it is easy to burn out the heater or cause dangerous accidents.