Warranty
- Xiaomi Phone
- Extra Guarantee
- ECO PRODUCT
- Xiaomi TV
XIAOMI SMARPHONE WARRANTY NOTICE
This contractual Warranty applies only to the hardware components of Xiaomi Product (hereafter “Product”) as originally supplied and does not apply to any software or other equipment that are owned by Xiaomi or third parties for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply.
LIMITED PRODUCT WARRANTY
Xiaomi warrants the original purchaser that your Xiaomi Product shall be free from defects in materials and workmanship under normal use in accordance with the user manuals during the warranty period. Except otherwise provided by applicable law, the warranty lasts and is provided for one (1) year for host unit, six (6) months for charger and data cable from the date of purchase. Notwithstanding the foregoing clause, Xiaomi does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law.
Xiaomi does not warrant the operation of the Product will be uninterrupted or error-free.
REMEDIES
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the Product at no charge, use new or refurbished replacement parts, (2) replace the Product with a new or refurbished product, or (3) refund the Product, excluding potential shipping costs.
In the event of a defect, to the fullest extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply.
Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you must deliver the Product, in its original packaging or similar packaging providing an equal degree of Product protection, to the address specified by Xiaomi. In accordance with applicable law, Xiaomi may require the customer to furnish proof of purchase details and warranty card with IMEI of the Product. Before returning any unit for service, it is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. You also need to sign out of your Xiaomi Mi account, Google account and other personnel accounts on the Product(s) such as Xiaomi phones/pads. If your Product(s) is a product that can be connected to other devices belonging to you, please make sure to disconnect the Product(s) from your devices before returning the Product(s). Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. It is likely that such data, software, or other materials will be lost or reformatted during service, and Xiaomi will not be responsible for any such damage or loss.
EXCLUSIONS AND LIMITATIONS
Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi, that can be identified by the “Xiaomi” or “Mi” trademark, trade name, or logo affixed to it.
The Limited Warranty does not apply to any: (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse, or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi or (i) failure to follow instructions relating to the Product’s usage.
Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase.
Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.
IMPLIED WARRANTIES
Except prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
LIMITATION OF DAMAGES
Except prohibited by applicable law, Xiaomi shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Xiaomi has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
CONTACT INFORMATION
Any issues relating to the product, Customer may contact Xiaomi Customer Contact Center through online chat or call our hotline number at (800) 03 20 664 (available between Monday to Friday at 09:00-18:00); or email support: service.ae@support.mi.com.
The contact person for the after-sale service may be any person in Xiaomi’s authorized service center, Xiaomi’s authorized distributors or the final vendor who sold the products to you.
EXCLUSIVE SERVICES
SCREEN PROTECTION GUARANTEE
Xiaomi Series
Redmi Series
Redmi Note 14 & Redmi Note 14 Pro & Redmi Note 14 Pro+
POCO Series
INTERNATIONAL WARRANTY SERVICE
XIAOMI ECO-PRODUCT WARRANTY NOTICE
This contractual Warranty applies only to the hardware components of Xiaomi Product (hereafter “Product”) as originally supplied and does not apply to any software or other equipment that are owned by Xiaomi or third parties for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply.
LIMITED PRODUCT WARRANTY
XIAOMI warrants that the Products are free from defects in materials and workmanship under normal use in accordance with the respective Product user manual, during the Warranty Period.
Product | Warranty period | Scope of Warranty | Warranty service |
Wearables | 1 years | Labor and parts | Mail in/Walk-in |
Security Cameras | 1 years | Labor and parts | Walk-in |
Vacuum Cleaners | 1 years | Labor and parts | Walk-in |
Environment Appliance | 1 years | Labor and parts | Walk-in |
Kitchen Appliance | 1 years | Labor and parts | Walk-in |
Smart Lightings | 1 years | Labor and parts | Walk-in |
The duration and conditions related to the legal warranties are provided by respective local laws.
Xiaomi warrants to the original purchaser that its Xiaomi Product will be free from defects in materials and workmanship under normal use in the period mentioned above.
Xiaomi does not guarantee that the operation of the Product will be uninterrupted or error free at all time.
Xiaomi is not liable for damages arising from non-compliance with the instructions related to the use of the Product.
REMEDIES
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the product at no charge, (2) replace the product, or (3) refund the Product, excluding potential shipping costs.
HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you must deliver the Product, in its original packaging or similar packaging providing an equal degree of Product protection, to the address specified by Xiaomi. In accordance with applicable law, Xiaomi may require the customer to furnish proof of purchase details and warranty card with serial number of the Product. Before returning any unit for service, it is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. You also need to sign out of your Xiaomi Mi account, Google account and other personnel accounts on the Product(s) such as Xiaomi/Redmi smart watches, Xiaomi/Redmi bands, etc. If your Product(s) is a product that can be connected to other devices belonging to you, please make sure to disconnect the Product(s) from your devices before returning the Product(s). Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. It is likely that such data, software, or other materials will be lost or reformatted during service, and Xiaomi will not be responsible for any such damage or loss.
EXCLUSIONS AND LIMITATIONS
Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi, that can be identified by the “Xiaomi” or “Mi” trademark, trade name, or logo affixed to it.
The Limited Warranty does not apply to any: (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse, or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi or (i) failure to follow instructions relating to the Product’s usage.
Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase.
Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.
IMPLIED WARRANTIES
Except prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
DAMAGE LIMITATION
Except to the extent prohibited by applicable law, Xiaomi shall not be liable for any damages caused by accidents, indirect, special or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Xiaomi has been informed of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, or consequential damages, so the above limitation or exclusion may not apply to you.
CONTACT INFORMATION
Any issues relating to the product, Customer may contact Xiaomi Customer Contact Center through online chat or call our hotline number at (800) 03 20 664 (available between Monday to Friday at 09:00-18:00); or email support: service.ae@support.mi.com
The contact person for the after-sale service may be any person in Xiaomi’s authorized service center, Xiaomi’s authorized distributors or the final vendor who sold the products to you.
XIAOMI TV WARRANTY NOTICE
This contractual Warranty applies only to the hardware components of Xiaomi Product (hereafter “Product”) as originally supplied and does not apply to any software or other equipment that are owned by Xiaomi or third parties for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply.
LIMITED PRODUCT WARRANTY
XIAOMI warrants in addition to your statutory rights, that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period.
Product | Warranty Period | Warranty service |
MI TV | 12 Months | Mail-in/On-Site |
Main Parts | 12 Months | Mail-in/On-Site |
Accessories (Remote Control, the base) | 6 Months | Walk-in/Mail-in/On-Site |
The duration and conditions related to the legal warranties are provided by respective local laws.
Xiaomi warrants to the original purchaser that its Xiaomi Product will be free from defects in materials and workmanship under normal use in the period mentioned above.
Xiaomi does not guarantee that the operation of the Product will be uninterrupted or error free at all time.
Xiaomi is not liable for damages arising from non-compliance with the instructions related to the use of the Product or from negligent use.
REMEDIES
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the product at no charge, (2) replace the product, or (3) refund the Product, excluding potential shipping costs.
HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you must deliver the Product, in its original packaging or similar packaging providing an equal degree of Product protection, to the address specified by Xiaomi. Except to the extent prohibited by applicable law, Xiaomi may require you to present proofs or proof of purchase and / or comply with registration requirements before receiving warranty service. Before returning any unit for service, it is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. You also need to sign out of your Xiaomi Mi account, Google account and other personnel accounts on the Product(s). If your Product(s) is a product that can be connected to other devices belonging to you, please make sure to disconnect the Product(s) from your devices before returning the Product(s). Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. It is likely that such data, software, or other materials will be lost or reformatted during service, and Xiaomi will not be responsible for any such damage or loss.
EXCLUSIONS AND LIMITATIONS
Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi and identifiable by the trademarks, trade name or "Xiaomi" or "Mi" logo.
The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi.
It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that the data, software or other materials in the equipment will be lost or reformatted during the service process, Xiaomi is not responsible for such damage or loss.
No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except as prohibited by laws or otherwise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase.
Products which were not duly imported and/or were not duly manufactured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product.
IMPLIED WARRANTIES
Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) will have a limited duration up to a maximum duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation will not be applied in these cases.
DAMAGE LIMITATION
Except to the extent prohibited by applicable law, Xiaomi shall not be liable for any damages caused by accidents, indirect, special or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Xiaomi has been informed of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, or consequential damages, so the above limitation or exclusion may not apply to you.
CONTACT INFORMATION
Any issues relating to the product, Customer may contact Xiaomi Customer Contact Center through online chat or call our hotline number at (800) 03 20 664 (available between Monday to Friday at 09:00-18:00); or email support: service.ae@support.mi.com.
The contact person for the after-sale service may be any person in Xiaomi’s authorized service center, Xiaomi’s authorized distributors or the final vendor who sold the products to you.