Xiaomi MIX Flip/Xiaomi 14T/Xiaomi 14T Pro - EXCLUSIVE SERVICES TERMS AND CONDITIONS

This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.com/ae/support/warranty/ .

1. SCOPE OF APPLICATION AND BENEFICIARIES

This offer is limited to selected Xiaomi smartphones (only applicable to the following specific models: Xiaomi MIX Flip/Xiaomi 14T/Xiaomi 14T Pro) (hereinafter the “Product(s)”) purchased through any Xiaomi official sales channels (online or offline) and activated in the Territory of United Arab Emirates hereinafter the “Territory”). This offer is provided Xiaomi H.K. Limited registered at Suite 3209, 32/F, Tower 5, The Gateway, Harbour City, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong  (hereinafter “Xiaomi” or “we”).

Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.  

2. AFTERSALES SERVICES

This Offer will include the following additional after-sale services:

i.  Twenty-four (24) month quality assurance (please refer to ‎4.1.);

ii.  One-time access to Dragonpass Airport VIP Lounge (please refer to point 4.2.);

iii. 100GB of Google One cloud storage for 6 months from the redeeming date of this offer (please refer to point 4.3.);

iv.  YouTube Premium 3 months access. (please refer to point‎ 4.4.);

v.  One (1) limited Screen Warranty in 6 months from the date of first purchase by the end user (please refer to point 4.5.);

vi.  One (1) out-of-warranty repair with free labor costs within 12 months from the date of first purchase by the end user (please refer to point 4.6.);

vii. Xiaomi Smartphone International Warranty Service (please refer to point 4.7.);

3. PERIOD OF THE SERVICES

- 24-month Exclusive customer services from the date of first purchase of the Product by Beneficiary.

- One-time access to Dragonpass Airport VIP Lounge (hereinafter, “Lounge Service”). The Lounge Service is available only for Beneficiaries who purchased the Product before 5th, October,2024 to successfully redeem the Longue Service. This offer is valid until March 31, 2025.

- 100GB of Google One cloud storage: 6 months from the date that this benefit is redeemed. To enjoy this service, beneficiaries need to purchase and activate the product before 31st July, 2025. The offer shall be redeemed by 31st July, 2025 otherwise it automatically expires.

- YouTube Premium 3 months access. To enjoy this service, beneficiaries need to purchase and activate the product before 31st July, 2025. The offer expires and must be redeemed by 31st July, 2025.  

- One (1) limited Screen Warranty: six (6) months from the date of purchase of the Product by end user. The purchase date shall be before 5th, October,2025 to enjoy this service.

- One (1) out-of-warranty repair with free labor costs: twelve (12) months from the date of purchase of the Product by end user. The purchase date must be before 31st of March 2025 to enjoy this service.

- Xiaomi Smartphone International Warranty Service: twenty four (24) months from the date of first purchase of the Product by the Beneficiaries.

4. SERVICES DESCRIPTION

4.1   24-month quality assurance

The Product shall be free from defects in materials and workmanship under normal use for TWENTY FOUR (24) months from the date of first purchase of the Product by you (hereinafter, “Warranty Period”).

If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Beneficiaries will be eligible to get the Product repaired or be replaced for free in accordance with local warranty policy

In the event Beneficiaries are eligible for any free warranty services, Beneficiaries are advised to fully “back-up” and/or delete all personal data before handing the Product to the Xiaomi Authorized Service Center. Please note that in the process of any warranty services, the Product content and software settings may be restored to factory settings and no personal data and settings in the Product will be restored. Xiaomi shall not be liable if the contents in the Product’s data storage media were altered, deleted, or in any way modified during any warranty services.

This 24-month warranty service will not apply to the following scenarios and Beneficiaries shall bear the full cost of repairs or materials (charges will be subject to the provisions of Xiaomi or Xiaomi Authorized Service Center):

- damage caused by transportation or loading and unloading during return or replacement or repair;

- damaged caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare;

- damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of Xiaomi;

- damage caused by the use of non-original battery or battery leakage;

- Beneficiaries do not provide the invoice of the purchase or delivery bill or warranty card if it is required;

- serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;

- the Product is a counterfeit and was not manufactured by Xiaomi.

- defect is caused by an unintended use or uses that are contrary to Xiaomi’s or the Xiaomi´s instructions, manuals, or guidelines;

- defect arises from the Beneficiaries’ own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;

- operational problems and malfunctions caused by software installation and configuration or computer viruses;

-  weak signal due to telecommunication operator’s service problem; or

-  the Warranty Period has expired.

4.2   Airport VIP Lounge

Redeem airport launge here, Please Scan QR code or click link: https://sg.m.beehive.miui.com/GBWJSSKSDNYM71uaGxvsTAThe Beneficiary who purchases the Product during the period from 5th October 2024 to 5th November 2024 who successfully redeemed the service in accordance with the procedure mentioned below, is entitled for one-time access to the Lounge Service.

i. Acceptance of Terms

The Beneficiary fully understands and acknowledge that Lounge Service is provided by DragonPass Company Limited and its affiliates (hereinafter, “Dragonpass”). By using the Service Code Link and accessing the Lounge Service, the Beneficiary accepts and adhere to (a) Terms of service of Dragonpass: https://en.dragonpass.com.cn/info/termsofservice,  and (b) the Privacy Policy of Dragonpass : https://en.dragonpass.com.cn/info/privacypolicy.

ii. Redemption of the Lounge Service

The Beneficiary may redeem the Lounge Service after 14 days from the date of the Product activation. To redeem the benefit, you should scan the QR code to enter the activity link, fill in the Little Bee questionnaire according to the activity, and submit personal information（the IMEI of your Product,  your email，Whether you are willing to accept the VIP high-end users return visit - whether you accept the return visit or not can receive this benefit） according to the steps.

After you submit your information successfully, Xiaomi will review your eligibility. If your eligibility passes the review, Dragonpass company or Xiaomi Global Customer service  will issue the airport lounge service benefit via email within 1 business day. If you fail to receive the email due to your incorrect filling, Xiaomi will not be liable for this, so please fill in your email accurately.

Users can go to the Xiaomi authorized service center or Xiaomi offline Xiaomi store and contact the store shopping guide. The shopping guide will guide user to fill in the Little Bee questionnaire.

iii. Verification and Receipt of Service Code

Upon successful submission of the redeem form, Xiaomi will review the Beneficiary’s eligibility. If the Beneficiary’s eligibility is confirmed, the Beneficiary will receive a Lounge Service Link (hereinafter, “Service Code”) to the email address provided by the Beneficiary in the redeem form. Xiaomi bears no responsibility for the non-receipt of the Service Code to an incorrectly entered email address.

iv. How to use the Lounge Service

The Beneficiary can use the Service by presenting the Service Code Link and boarding pass at any Dragonpass Lounge Service  point. The Service Code Link can be used without additional authorization and registration. By using the Service Code to enter the lounge, the Beneficiary can use the services in the same way as other Dragonpass users, without the need for additional actions. The Service Code Link is valid for a single use only.

v. Validity of Longue Service

The Service Code will be valid until 31st March 2025, therefore the Beneficiary should plan accordingly to utilize and benefit from the service

vi. Availability of Longue Service

The Beneficiary can check the designated airport lounge through Dragonpass Airport Service network: https://en.dragonpass.com.cn/airports.

vii. Contact for Questions

In case of any question regarding the use of the Longue Service, the Beneficiary can contact the  24-hour Dragonpass customer service hotline +86 ( 20) 3231-1900 (English only).

4.3   100GB of Google One cloud storage for 6 months

This Google One membership offer provides Beneficiaries with subscription benefits at no charge for a period of 6 months from the day you redeem the offer (“Google One Benefit Period”). To enjoy this 100GB of Google One cloud storage, Beneficiaries need to purchase and activate the product before 31st July, 2025. This offer expires and must be redeemed by 31st July, 2025. This offer is limited to new users to Google One only and may not be combined with other Google One offers.

To redeem this offer, Beneficiaries need to open the Google One app on their device and the offer would show up on the screen. Then Beneficiaries can follow the instructions to redeem the offer. This Google One offer also requires a Google Payments account with a qualifying form of payment at sign-up. During the Google One offer period, Google one Terms of Service apply to the subscription. <https://one.google.com/terms-of-service>. The Google Privacy Policy will also apply <https://policies.google.com/privacy>.

After redeeming the Google One offer, Beneficiaries can be acknowledged of the end date in the subscriptions page in the Google Play Store. On the date that the Google One Benefit Period ends, the subscription will begin and a form of payment will be automatically charged at the standard monthly Google One subscription price, until the subscription is cancelled. No refunds for this extra charge. Beneficiaries can cancel the subscription anytime. To avoid being charged, you must cancel before the end of this Google One offer.

If the subscription is cancelled during the Google One offer period, the membership will remain active until the end of the Offer Period. If you cancel your subscription and have exceeded your Google Account storage limit during the Offer Period, you won't be able to store anything new until you make space or purchase a Google One membership.

Please refer to https://event.mi.com/global/google-one to get more information about the Google One service.

4.4   YouTube Premium 3 months access

The YouTube Premium offer participant is entitled to 3 months of YouTube Premium free trial membership according to the model of device purchased ("the Trial Period”). To enjoy this YouTube Premium service, Beneficiaries need to purchase and activate the Product before 31st July, 2025. This YouTube Premium offer expires and must be redeemed by 31st July, 2025. This YouTube Premium offer is limited to new users to YouTube Premium. To redeem the offer successfully, Beneficiaries must not be the current YouTube Premium or YouTube Music Premium subscribers and must not have been YouTube Premium, YouTube Music Premium, YouTube Red, or Google Play Music subscribers before. For the full term of this offer please go to: //www.youtube.com/premium/restrictions.

To redeem this offer, Beneficiaries need to open the YouTube app on their device. After that, you need to go to “My Account” and click “get YouTube Premium”. Then the offer will appear on screen and Beneficiaries can follow the instructions to redeem. A valid form of payment is required at sign-up, but Beneficiaries will not be charged until the Trial Period expires. No refunds for partial billing periods are available.

At the end of the Trial Period, Beneficiaries will be automatically charged the individual subscription price on a monthly recurring basis, price varies by country. And the subscription can be canceled anytime. To avoid being charged, you must cancel before the end of the Trial Period.

Please refer to https://www.mi.com/global/service/support/youtube-premium.html to get more information about the YouTube Premium service.

4.5   One (1) limited broken-screen warranty

Beneficiaries who purchase the Product between the 5th, October,2024 and 5th, October,2025 are eligible for a One-time (1) free screen replacement or repair service during the first six (6) months after the date of first purchase of the Product by the Beneficiary (hereinafter, “Screen Repair Period”), if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge. If the Xiaomi Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall also be free of any charge.

In order to benefit from this offer, Beneficiaries must contact the Xiaomi Customer Support. Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.

a) Exclusions

This Service does not apply to or cover the following situations: 

1. The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;

2. The Product is a counterfeit and was not manufactured by Xiaomi;

3. Damages to the screen are caused intentionally or with gross negligence;

4. Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

5. Damages are incurred by malware, unauthorized software or third-party apps used by the end users;

6. The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;

7. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;

8. The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.

This service is also not applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

4.6   ONE (1) OUT-OF-WARRANTY REPAIRS WITH FREE LABOR COSTS

Beneficiaries are eligible for ONE (1) out-of-warranty repair (“OOW Repair”) with free labor cost within TWELVE (12) months from the date Beneficiaries purchased the Product (hereinafter, “OOW Repair Period”). Only labor fees can be exempted, other spare parts cost and/or logistic cost shall subject to the respective Xiaomi Authorized Service Centre where the OOW Repair is provided.

1. Mechanism of the OOW repair

For the performance of the out of warranty repair (hereinafter “Repair”), the Beneficiaries will benefit from labor fees for free (spare parts costs and/or logistics costs excluded as better specified under A (i) below).

During the OOW Repair Period, Beneficiaries can make use of the Service:

i. Contact the Xiaomi Customer Service via local mi.com for mail-in repair

Beneficiaries can contact Xiaomi Customer Service during the OOW Repair Period through the contact information as listed below at Annex I and apply for the Service.

The Xiaomi Customer Service will ask Beneficiaries to provide invoice of the purchase or delivery bill and IMEI number of the Product, in order to check if the conditions of the Service are fulfilled and arrange mail-in repair.

After the device is arrived at the mail-in repair center, an inspection of the Product will be performed and a detailed offer for the repair of the Product. The labor cost will already be extracted from this offer. Please note that the cost of spare parts and logistics are not part of this Service and shall be borne by the Beneficiary. Beneficiaries can then decide whether to accept the offer and have the Product repaired, or not. In the latter case, the Product will be returned, the inspection costs and logistics fee will be borne by the Beneficiaries.

This OOW Repair does not apply to or cover the following situations: 

1. The serial number and/or IMEI number is damaged or has been removed or tampered with;

2. The Product is a counterfeit and was not manufactured by Xiaomi.

4.7   24-month Exclusive customer service

During the Service period, Beneficiaries can also benefit from additional hotline services: 

-  You can contact the XIAOMI Customer Service on 0800 021 1888

(Opening Hours: Mon-Fri 9:00 – 18:00).

In any case, Beneficiaries may contact regular Xiaomi Customer Service through the contact information provided in Annex I.

4.7   Xiaomi Smartphone International Warranty Service

Beneficiaries who purchased Xiaomi MIX Flip will be eligible for the Xiaomi Smartphone International Warranty Service (including SWAP repair service and software upgrade service) at the designated service center(s) of Xiaomi in the markets listed in the terms and conditions of Xiaomi Smartphone International Warranty Service for Xiaomi MIX Flip. The services under this international warranty service will be provided: (1) in accordance with the laws and standards in the market where the services are provided, to the extent permitted by local laws, and (2) based on the availability of materials in this market, to ensure that the Product can be used normally in the market where services are provided.

Please refer to the terms and conditions of Xiaomi Smartphone International Warranty Service for Xiaomi MIX Flip https://www.mi.com/ae/service/warranty/ to get more information.

5. MISCELLANEOUS

5.1   Data Privacy: Xiaomi attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. Xiaomi strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.

For the purpose of providing you the Services under this agreement, Xiaomi will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may share also this information with any of our Authorized Service Centers, if necessary.

To exercise your data protection rights and find out more about our privacy policies, please visit:  https://privacy.mi.com/all/languages/.  

5.2   The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.

5.3   This offer is only applicable to the Products described above on clause 1. Other Xiaomi smartphones or products will not be eligible for this offer.

5.4   The Beneficiary acknowledges that the general terms and conditions described on https://www.mi.com/ae/service/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant www.mi.com page, these Terms and Conditions shall prevail. These terms and conditions are subject to United Arab Emirates law.

THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

ANNEX I

XIAOMI AUTHORIZED SERVICE CENTERS AND XIAOMI SERVICE CONTACT INFORMATION

Xiaomi 14T/Xiaomi 14T Pro

Xiaomi MIX Flip